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Nalu Boutique

Country United States
State Maryland
City Frederick
Phone (888) 612-9187

Nalu Boutique Reviews

Most Useful Comment
  • Jun 14, 2017

I made a purchase and awaited reply regarding shipping, i reached out by email and phone still no reply, i finally got their attention via their instagram page @nalusboutique i sent a message and i also commented on their recent pictures to see if i can finally get their attention regarding my order.

They DM me back saying Hello? whats the order number (very unprofessional from the get go) i proceeded to provide them with the information, it seems like they wanted to engage in a rant of some sort and i let them air out their grievances, they told me they had a BBB A+ grade and that they have been highly successful in staying in business for four years (bragging and irrelevant to my order) they also offer to cancel my order IF it has not shipped yet, at this point they are going back and forth trying to provoke me but still they have YET to locate my order or know the status.

I decline/ignore the offer of cancelation as i wan the goods i purchased and they proceeded to RIDICULE me for the amount of my order, they said that i was posting and making a fuss for a $19 jumpsuit as if the fact that it was not a large order DID NOT merit their complete professionalism and attention to my order regardless of the amount. They then proceeded to inform me that my order had been canceled and refunded, i told them it is not about the money but about the professionalism and they implied that I was being unprofessional NOT THEM. They then had the audacity to completely BLOCK me off their instagram account just because i was an unsatisfied costumer, i post no threat to them after they issued a refund.

Mark as Useful [3 votes]
  • Jun 28, 2020

Unhappy purchase

I am having the same problem with them I cannot get any answer by phone so I reach out on Instagram they took forever to reply they ask me for the order number which I sent upon until I can’t get a reply for my $84 so msg them and email for them to immediately cancel my order still no reply

  • Jul 7, 2020


I had a similar experience. Ordered in beginning of May - no response until yesterday (July 2020). No reply until I involved BBB.

I love their clothes but their customer service is so terrible!

  • Jul 28, 2017

Thank you for your post

I was just about to order a several things from them, but glad I saw your experience posted. Thank you.

Mark as Useful [1 vote]
  • Aug 29, 2020

Nalu is the best

At first i was a bit anxious about buying a dress on line , but everything went perfectly. The dress is in excellent condition, just as I wanted, and it arrived on time well packaged.

Thanks Nalu and i Would gladly recommend to friends.

Mark as Useful [1 vote]
  • Apr 2, 2019

I ordered clothes for my upcoming holiday. I have sent numerous emails and tried calling but they never answer. It's almost 3 weeks without a tracking number and my planned holiday is fast approaching

Mark as Useful [1 vote]

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