On Feburary fifth, 2020 i called to check my balance after a payment was taken out for My Benefits Keeper insurance on the third of Feb .they stated that me mother"s maiden name was not correct and i would need to fax a document and wait two days. I did and waited a week,only to go thru the same steps.
I informed them i had sent the document via UPS store fax, i They said they would need to get the e-mail from back office and to call in two more days i did only to get the same run around. I explained this was the third time and I needed to speak with a manager, upon explaining my situation to a mamager she also statd that back office would need to send them the info and to call in one day ,this was on Feb fourteenth.
I asked for the home adress so I could send a hard copy to home office. i also told her i believe the customer service agents had not put in the proper information because my mother only had one maiden name, and asked Ms.Rory to correct it because the issue keeps coming up with each phone call. she got the correct maiden name and instructed me to call 24 hours.
this time i waited a week and called today Feburary eighteenth,only to get the same garbage. i explaine that this was my fourth call and i were getting the run around after faxing the required document, and he spoke with a manager and i still got to wait 48 hours.
i told him i would be contacting my Attorney Feneral office in Mississippi and sending a hard copy of the doucument to home office in Fortson,Georgia, i also stated that i did"nt believe that a back office existed. i was still given the call back in 48 hours. my money is tied up and I cannot get it,however after coming to your website i read i am not the only person this is being done too. Please help in anyway possible, Thanks.
Our company deals with Disabled people, We get gift cards fot this client monthly. I sent via mail this gift card for $150 on Feb 1st 2019, I received several calls from him stating he did not get the card, on Feb 12th I checked the balance on the card as we keep copies of the receipts and make copies of front and back of cards for records.
Card was used on Feb 2nd at a restaurant for $54.68 that restaurant is 36.9 miles from where client lives and client does not have a vehicle. I filed a report with vanilla visa on 2-13-19 and on 2/26/19 I received a letter in the mail stating that my case was closed and to contact the mail carrier. I called back and was assured that the letter I received was mistakingly sent out and that they are still working on contacting the merchant, and that they have up to 90 days to complete the process.
I have called several times after this date to get an update and each time I'm told they are still working on the case. I called back on 5/30/19 yet again and was told to call back on 5/31/19 I was unable to call, I called on 6/4/19 and was told by a girl who answered the phone that the case had been clossed since Feb 22, 2019. I asked to speak to a supervisor and was told that they read the same notes and them.
I did speak to a supervisor who kept saying he understood what I was saying but there was not going to be a replacment, I told him that they have taken grocery money from a disabled person on very limited monthly income and again, I understand. Apparently this company has a habbit of ripping of people. I am trying to understand this process and and how they can not refund this client the complete $150 but if you take $150- $54.68 (that was stollen) =$95.32 so who gets that.?
I'm not done advocating for our client. There is a high rise of theft with visa gift cards, and have run into this problem with another company and they have always given a refund. Our company gets roughly 40 gift cards a month and I have notified workers to never buy card from Vanilla Visa comapny, they are very dishonest.
My vannilia stole my soicial security check that was directed depoisited and closed my account illagly in the amount of 490.00 and than demanded 10 bucks to send my my funds back. They are a scam and should not even be in busness had to report them to the better busness bero.
My advice stay away they are scammers custmer service sucks they intimadated you yell at you and call you nasty names that i do not want to repeat
MyVanilla Reviews
On Feburary fifth, 2020 i called to check my balance after a payment was taken out for My Benefits Keeper insurance on the third of Feb .they stated that me mother"s maiden name was not correct and i would need to fax a document and wait two days. I did and waited a week,only to go thru the same steps.
I informed them i had sent the document via UPS store fax, i They said they would need to get the e-mail from back office and to call in two more days i did only to get the same run around. I explained this was the third time and I needed to speak with a manager, upon explaining my situation to a mamager she also statd that back office would need to send them the info and to call in one day ,this was on Feb fourteenth.
I asked for the home adress so I could send a hard copy to home office. i also told her i believe the customer service agents had not put in the proper information because my mother only had one maiden name, and asked Ms.Rory to correct it because the issue keeps coming up with each phone call. she got the correct maiden name and instructed me to call 24 hours.
this time i waited a week and called today Feburary eighteenth,only to get the same garbage. i explaine that this was my fourth call and i were getting the run around after faxing the required document, and he spoke with a manager and i still got to wait 48 hours.
i told him i would be contacting my Attorney Feneral office in Mississippi and sending a hard copy of the doucument to home office in Fortson,Georgia, i also stated that i did"nt believe that a back office existed. i was still given the call back in 48 hours. my money is tied up and I cannot get it,however after coming to your website i read i am not the only person this is being done too. Please help in anyway possible, Thanks.
Our company deals with Disabled people, We get gift cards fot this client monthly. I sent via mail this gift card for $150 on Feb 1st 2019, I received several calls from him stating he did not get the card, on Feb 12th I checked the balance on the card as we keep copies of the receipts and make copies of front and back of cards for records.
Card was used on Feb 2nd at a restaurant for $54.68 that restaurant is 36.9 miles from where client lives and client does not have a vehicle. I filed a report with vanilla visa on 2-13-19 and on 2/26/19 I received a letter in the mail stating that my case was closed and to contact the mail carrier. I called back and was assured that the letter I received was mistakingly sent out and that they are still working on contacting the merchant, and that they have up to 90 days to complete the process.
I have called several times after this date to get an update and each time I'm told they are still working on the case. I called back on 5/30/19 yet again and was told to call back on 5/31/19 I was unable to call, I called on 6/4/19 and was told by a girl who answered the phone that the case had been clossed since Feb 22, 2019. I asked to speak to a supervisor and was told that they read the same notes and them.
I did speak to a supervisor who kept saying he understood what I was saying but there was not going to be a replacment, I told him that they have taken grocery money from a disabled person on very limited monthly income and again, I understand. Apparently this company has a habbit of ripping of people. I am trying to understand this process and and how they can not refund this client the complete $150 but if you take $150- $54.68 (that was stollen) =$95.32 so who gets that.?
I'm not done advocating for our client. There is a high rise of theft with visa gift cards, and have run into this problem with another company and they have always given a refund. Our company gets roughly 40 gift cards a month and I have notified workers to never buy card from Vanilla Visa comapny, they are very dishonest.
My vannilia stole my soicial security check that was directed depoisited and closed my account illagly in the amount of 490.00 and than demanded 10 bucks to send my my funds back. They are a scam and should not even be in busness had to report them to the better busness bero.
My advice stay away they are scammers custmer service sucks they intimadated you yell at you and call you nasty names that i do not want to repeat