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Myriad Genetics


Country United States
State Utah
City Salt Lake City
Address 320 Wakara Way
Phone 800-469-7423
Website https://myriad.com/

Myriad Genetics Reviews

  • Jun 3, 2021

I was told by my OBGYN since cancer runs in my family I would benefit from genetic cancer test. I completed an online questionnaire to ensure my eligibility with Myriad Genetics and I was eligible. I asked how do I know how much this test would cost and if insurance would cover it. The nurse reassured me that Myriad will contact my insurance and if my portion of the payment will be more than 350$ they would call me and I will have an option to decline the test and they will simply discard my blood sample. No one has called me.

Then, in February I received an Explanation of Benefits from my insurance company reflecting payment to Myriad Genetics in the amount of 1655.59$. I thought its an expensive test, but was glad insurance paid for it. Imagine my surprise when 1 month later I received an additional bill from Myriad Genetics for 535.08$!!! I called customer service, described my situation, and ask why no one has contacted me before running this expensive test, would I know how much it costs I would most definitely decline it. I was told they don't call their customers and this bill is my responsibility.

I was offered two options to help me with paying the bill. First, I could apply for financial assistance (which I declined because I know I wouldn't be qualified based on the income limit) and second, if I pay in full right away, they would be able to give me a 20% discount on the bill. Needless to say, I was extremely upset. I declined to pay right away because I simply couldn't afford it and I told the customer service rep that I will be contacting my doctor's office to let them know what I am dealing with. And this is where it gets interesting.

After the threat of contacting my doctor, the customer service rep tells me "Since you were told in the doctor's office that you wouldn't pay more than 350$ per test, I can discount your bill to 350$ and set up a payment plan. Would you be ok with that?" I was taken off guard by this sudden change of attitude, that I answered "Yes, I suppose". So now I received my new 350$ bill and will be paying 25$/month. I am still in shock of Myriad genetic misleading business practices and payment extortion techniques. Given my insurance company has paid almost 1700$ for the blood test, I can't believe this company is going after more money from customers.

  • May 5, 2018

MY DOCTOR WAS TRYING TO FIND OUT WHY MY PSA WAS INCREASING AND HAD ME DO SEVERAL TESTS . SOME OF THESE I HAD THE YEAR BEFORE BUT HAD TO DO THEM AGAIN . THEY FILLED OUT THE FORM TO DO A GENETIC TEST WITH MYRIAD GENETIC LABORATORIES AND SENT A COUPLE VIALS OF BLOOD TO THEM . SEVERAL WEEKS LATER I SPOKE TO MY DOCTOR AND HE HAD THE RESULTS BACK FROM MYRIAD LABS THAT I HAD A DEFECTIVE GENE THAT INDICATED A LIKELY HOOD OF CANCER . THIS IS IN 2017 AND I HAD ALREADY HAD MY PROSTRATE REMOVED SINCE I HAD CANCER 2008 , HAD RADIATION IN 2010 FOR REOCCURRING CANCER , AND SHOTS TO LIMIT MY TESTERONE IN 2016 . I ASKED WHAT THEY COULD DO TO "FIX THE DEFECTIVE GENE " AND THEY SAID THEY COULD NOT DO ANYTHING !! WHAT IS THE PURPOSE OF THE TEST THAT COST OVER $13,000.00 IF NOTHING CAN BE DONE TO CORRECT IT ??? WHY DON'T THEY TELL YOU THE TEST IS USELESS BEFORE IT'S DONE ? I HAVE CONTACTED MYRIAD SEVERAL TIMES BY PHONE TO GET AN ITEMIZED COPY OF THE TEST AND THE RESULTS AND WAS TOLD I HAD TO CONTACT THE OFFICE TO GET THE FORM TO REQUEST THAT INFORMATION . I DID THAT , WAITED SEVERAL WEEKS FOR THE FORM , FILLED IT OUT AND SENT IT TO THEM ...NO REPLY YET , SENT ANOTHER COPY OF THE FORM AGAIN AND STILL NOTHING BUT A BILL . I ASKED MY DOCTOR IF HE KNEW HOW MUCH THE TEST COST AND HE SAID NO MORE THAN $3,000.00 AND HE WAS COMPLETELY SURPRISED TO HEAR THE BILL WAS OVER $13,000.00 . I FEEL THAT THIS IS A RIPOFF TO THE CONSUMERS AND INSURANCE COMPANIES . THERE , MYRIAD , EXPLANATION IS THAT YOU CAN LET YOUR FAMILY KNOW SO THEY CAN BE TESTED (RIPPED OFF) AS WELL . IF YOU HAVE CANCER YOU TELL YOUR FAMILY ASAP BECAUSE IT IS HEREDITARY AND THEY CAN BE TESTED BY CT SCAN OR BLOOD TEST INSTEAD OF SPENDING $13 GRAND FOR NOTHING . BEEN MAKING MONTHLY PAYMENTS . THINK ABOUT THIS BEFORE YOU HAVE THIS DONE BECAUSE WHY TAKE A TEST THAT THEY CANNOT DO ANYTHING TO CORRECT THE RESULTS SINCE THEY CANNOT REPAIR A DEFECTIVE GENE !

  • Jul 31, 2017

I read a report of myriad labs titled Myriad Labs, Myriad Genetics. These people use deceptive practices to fleece you of your money. This exact thing happened to my daughter as well, almost verbatim. Consumers are not clearly informed of the extreme costs of this elective genetic testing and borders on fraud. She is on Medicaid and the doctors should have known she could not afford this testing which has nothing to do with her pregnancy. She was not informed of the $375 billing before the testing was done. Rip off!

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