MoreI stopped in to check out prices and to book an appointment as I hadn't had a massage in a couple years and they were close to home. They are very expensive at $92/hour massage. I booked for later that day and when I arrived I had to fill out paperwork, which I asked the receptionist why i wasn't offered to do that when standing there earlier to book the appointment or was i told to arrive any amount of time prior to my appointment. then once in the room the consultation took another 35 mins. The therapist actually went and got a book to read up on some things. when i went to leave and they gave me the total i brought up my issues but the receptionist said she could only give me an email address to the manager to bring up my concerns, so i didn't want to make a scene so i paid and took the information.
I tried to contact the manager/owner via email as that was the only information i was given, about the issues and they came back saying i should've showed up on time to do the paperwork and i got what i paid for...how did i get what i paid for. i don't know your polices and it's not my job to know them. i paid for an One Hour Massage, not a 35 minute consult and a 20 minute massage. Twice they responded the same way.
I went through my credit card company to get the monies back but Muscle Matters said i made the payment so i agreed to the service and because I didn't read their policies to show up 15 minutes before my appointment to complete the paperwork, it was my fault that i didn't get the full one hour i was charged.
this is the kind of service you get for $92....Horrible. Never go to them. not worth the money. too expensive and i didn't even get the full 1 hour i paid for. I was so sore the next couple of days because the massage brought out all the problems but were not worked out due to the short time. I would not recommend them to anyone.
So unprofessional.
Stay away... i later went to a great place called , down the street from these ripp offs and they were SOOOOOO Much better. great prices, you get what you pay for and my consult was not included in my 1 hour massage. Just awesome, the experience was SOOOOO much different.
Muscle Matters Reviews
MoreI stopped in to check out prices and to book an appointment as I hadn't had a massage in a couple years and they were close to home. They are very expensive at $92/hour massage. I booked for later that day and when I arrived I had to fill out paperwork, which I asked the receptionist why i wasn't offered to do that when standing there earlier to book the appointment or was i told to arrive any amount of time prior to my appointment. then once in the room the consultation took another 35 mins. The therapist actually went and got a book to read up on some things. when i went to leave and they gave me the total i brought up my issues but the receptionist said she could only give me an email address to the manager to bring up my concerns, so i didn't want to make a scene so i paid and took the information.
I tried to contact the manager/owner via email as that was the only information i was given, about the issues and they came back saying i should've showed up on time to do the paperwork and i got what i paid for...how did i get what i paid for. i don't know your polices and it's not my job to know them. i paid for an One Hour Massage, not a 35 minute consult and a 20 minute massage. Twice they responded the same way.
I went through my credit card company to get the monies back but Muscle Matters said i made the payment so i agreed to the service and because I didn't read their policies to show up 15 minutes before my appointment to complete the paperwork, it was my fault that i didn't get the full one hour i was charged.
this is the kind of service you get for $92....Horrible. Never go to them. not worth the money. too expensive and i didn't even get the full 1 hour i paid for. I was so sore the next couple of days because the massage brought out all the problems but were not worked out due to the short time. I would not recommend them to anyone.
So unprofessional.
Stay away... i later went to a great place called , down the street from these ripp offs and they were SOOOOOO Much better. great prices, you get what you pay for and my consult was not included in my 1 hour massage. Just awesome, the experience was SOOOOO much different.