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Metals.com


Country United States
State California
City BEVERLY HILLS
Address 433 N CAMDEN DR, SUITE 970
Phone 800-463-1326
Website https://metals.com/

Metals.com Reviews

Most Useful Comment
  • Dec 16, 2018

In September Deric Scott called me about purchasing gold and convinced me to transfer my IRA account with Schwab to a new custodian, New Direction Trust. He then talked me through an online electronic purchase order for gold and silver from his company.

Mr Scott never disclosed the price that I was paying for his gold and silver. I calculated that I was being charged twice the spot price of gold and silver and contacted Mr Scott the next day, during the period of right of recision, as to why I was being charged so much. He never responded. When I told him a few days later that I did not want the coins that his company had minted especially for metals.com (nobody wants them) but wanted American gold eagles, he indicated that he would gladly make the change for me after the special coins were delivered to Brinks in Salt Lake City.

The last communication that I have had from Mr Scott was that only a partial order had been delivered to Brinks. Every Monday for several weeks I called and left a message for Mr Scott for an update on my order, but never received a response. After finally contacting New Direction Trust, and finding out that the gold and silver were delivered and at what price I was charged, it appears that Mr Scott has swindled me out of half of my life savings. No one at metals.com will return my calls or answer my emails.

Mark as Useful [2 votes]
  • Oct 3, 2019

Metals/Metals.com and targeted me his name is Robert Slattery from Metals.com chase.com and he lives now in Seattle Washington and now he owns a real estate company first thing he said that they were huge supporters of Sean Hannity and Fox and thanked me for being a supporter.

They scared me with claims that the government was going to freeze IRA accounts; that the stock market and mutual funds were the worst place to be and my IRA was in "so much, such a disastrous situation" and "if you did five minutes of research, you'd know that." They convinced me to move my ENTIRE life savings from a Fidelity IRA to a New Direction IRA containing only silver coins, which they sold me for $24 each.

The "melt value" which they explained is what the IRA is required to show the IRS, shows my IRA is valued at a loss of 71%. When I phoned they explained that the "melt value" isn't the "actual value" of the coins. I explained to the V.P. that I could not find the coins listed anywhere on the internet and asked how I could determine the "actual value" of these coins. He said "Well, you call us."

He also said the last coins they sold were for $26 per coin (these are 1/2 oz. 2018 Silver Canadian Polar Bear Coins of which there is nothing listed on the Royal Canadian Mint's website about these coins). When I asked them to sell my coins they said they couldn't as the coins were in an IRA and that I would have to sell them myself.

I know nothing about how to sell coins and Chase Metals/Metals.com has refused to even tell me how I can do it, even after asking them no less than four times. So, you be the judge of this company, but please read this and beware.

  • Nov 24, 2018

I am 82 year's old with my life savings in my IRA. Chase Metals/Metals.com targeted me by saying they were huge supporters of Sean Hannity and Fox and thanked me for being a supporter. They scared me with claims that the government was going to freeze IRA accounts; that the stock market and mutual funds were the worst place to be and my IRA was in "so much, such a disastrous situation" and "if you did five minutes of research, you'd know that." They convinced me to move my ENTIRE life savings from a Fidelity IRA to a New Direction IRA containing only silver coins, which they sold me for $24 each. The "melt value" which they explained is what the IRA is required to show the IRS, shows my IRA is valued at a loss of 71%. When I phoned they explained that the "melt value" isn't the "actual value" of the coins. I explained to the V.P. that I could not find the coins listed anywhere on the internet and asked how I could determine the "actual value" of these coins. He said "Well, you call us." He also said the last coins they sold were for $26 per coin (these are 1/2 oz. 2018 Silver Canadian Polar Bear Coins of which there is nothing listed on the Royal Canadian Mint's website about these coins). When I asked them to sell my coins they said they couldn't as the coins were in an IRA and that I would have to sell them myself. I know nothing about how to sell coins and Chase Metals/Metals.com has refused to even tell me how I can do it, even after asking them no less than four times. So, you be the judge of this company, but please read this and beware of their tactics.

  • Jun 20, 2018

In accordance with the Rules, the Arbitrator was asked to decide whether the challenged Statements were an opinion or a fact. If, and only if, the Statement was determined to be a statement of fact, the Arbitrator was asked to further decided if, by a preponderance of the evidence, to determine if the Statement was true or false. If the statement identified by the Complainant is determined to be an opinion, no determination will be made as to that particular Statement because an opinion cannot be determined to be true nor false.

In this case, the Arbitrator had only the evidence submitted by the Complainant to consider. The evidence submitted included yscam #1436940, Complainant’s Arbitration Statement, Complainant’s Witness Statements, and supporting documentation.

Each Statement challenged by the Complainant has been considered, together with any Witness Statements and Documents provided by the Complainant for determination of the truth or falsity of the Statement. The Author did not provide a response to the Complaint.

The Arbitrator determined that the certain statements challenged in the Report were false. Therefore, according to the VIP Arbitration Rules, those statements have been redacted.

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