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Mercedes-Benz of South Bay


Country United States
State California
City Torrance
Address 3311 Pacific Coast Hwy
Phone 1 310-513-5300
Website https://www.sbmercedes.com/?&utm_source=local&utm_medium=organic&utm_campaign=*000012247*GMB

Mercedes-Benz of South Bay Reviews

  • Mar 24, 2020

On 2-10-20 took car to MB to fix an air bag recall and get a diagnostic. Told advisor Frank Perri thats all I needed. Advisor Perri calls me back they coulkd fix car for $1800.0 I told Perri that was to much money that I had a mechanic ready to fix car for $1k. He said, then he coukld fix car for $1500.0. I said, if you can fix car for $1500.0 they could fix it.

I told him about check engine light, it cranked every morning when cold a lot and once warm just a small amount but it always cranked. We went over other problems. I told him he said, they could and woulkd fix car for $1500, no more money. Advisor Perri confirmed repairs for $1500. I gave the okay. I was with out a car for several days. They did not offer a loaner.

Picked up car several days later. Car started with same problems. Called advisor perri, to bring car back. Gave me a loaner. Had loaner for several weeks. Picked up car on 3-13-20. Appeared to run okay. On 3-14-20 around 9p to 10p car woukld not start and SRS sign pops up. Had to call triple AAA. Car starts 15 minutes later then called AAA to canceled servise. Called Advisor Perri on 3-16-20 he never responded.

On 3-18-20 I drove to MB South Bay. Advisor not happy to see me. I told him I wanted to speak to servise manager, who told me if i had problems to call him. He told me Steve shuts would help me but was busy and would be awhile. I asked for his number then left a message on his voice mail. Its 3-25-20 and have not heard from advisor Frank Perri or servise manager Steve. They told me they could fix car if I payed more money, thats a scam/baiting to make me pay more later.

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