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Mercedes-Benz of Calabasas


Country United States
State California
City Calabasas
Address 24181 Calabasas Rd
Phone 877-260-0905
Website http://www.calabasasmbz.net/

Mercedes-Benz of Calabasas Reviews

  • Feb 21, 2017

The salesman Artie Horowitz brought a car to me with keyless entey , I test drove the used vehicle , signed paperwork with David Amby in the finance dept, whom guaranteed this vehicle to me .I returned to pick up the vehicle few days later and brought an extra 2500$ cash to compete my 5000$ down payment . David did not want to give me a receipt for the cash I had just handed him , I persisted until he presented me a little hand written receipt . I signed couple of papers, David Amby was hesitant to hand me my contract and explained that he will have to send it to my home address and also email me the contract . I found that bizzare and insisted until he handed me my contract . I got a lyft to the dealership few nights later to pick up my car . The dealership was closed for buisness as it was around 1 am . I came to the car and noticed the keyless entry was not there, it was as if they had downgraded the car . I got hasseled by the creepy security guard who sexually harassed me, asked me to marry him, saying that he was lonely and needed a wife and started touching me . I huried to get in my new car and escaped. I have been in contact with them since June, the car has many issues and the cooperation is denying any repairs or charges against them . I did not sign the document that stated NO GUARANTEE . David Amby, verbally promised to me that the company backs up all their sales and he guarantees this car to me. I am hoping to find a great legal team to pursue this issue further and expose their fraud . I am calling out to anyone who has had similar issues with Mercedes Benz of Calabasas and wish to explore the possibilities of a class action lawsuit to prevent this company from scamming and taking advantage of consumers .

  • Sep 2, 2016

I went to Mercedes Benz of Calabasas to swap out my lease which was ending. I came to this dealer looking to Lease a Mercedes Maybach and was told they only had one in the dealer when in fact they had two. I was then told when I got the car they could not locate the remote control and headphones the car comes with and that they will look for it and call me. I came back a day later and saw the other identical maybach with the options I wanted on the showroom floor. I was furious becuase I wanted to know why i was told they only had one in the dealer by John Nazarian the sales associate helping me. I told Dominic Montes the sales manager I want that one and for them to take back the one the leased me the day before. The price difference was only $2,000 and I would glady pay the differnce but I was told they cant do that. I am a maybach buyer and to be treated this way is disgusting and unexceptable.

They gave me the maybach with bad options and lied to me on purpose to move invetory because they were stuck with the one they shoved in my face. I did not ask to return the car but simply to swap it for the other maybach and they mocked me and treated me like total trash. The sales associate even went as far as to tell me you acted like a big shot coming here in a lamborghini so we assumed you know everything about the car already. The car I leased has 100 miles on the Odo and they are gonna tell me they cant swap it for the other one? I was not treated like a customer, I was treated like a sale. When I walk into a mercedes dealer looking to spend over $150,000 on a car it should be about customer satisfaction and not sell the car so we can get the deal. I was basically mislead and made to belive that was the only maybach on the floor and never told they had another identical black car in the back that had some differnt options. I do not recommend coming to this dealer unless you want to be sold like your at a hyundia dealership. I will not stop and will complain to mercedes benz north america as well and will make sure to leave a mark on this dealership for their disgusting customer support. I was LIED TO and it was to move inventory and I truly belive that. I wont be happy until they take the car back and swap it for the other maybach which I prefer much more. I should have been told they have two on the lot and I should of been treated like a human being. They should of let me decide which one I prefer more, but instead they did not even bother letting me know they have another one. DO NOT GO TO THIS DEALER FOR A MERCEDES BENZ.

  • May 18, 2016

Vallerie, Calabasas, California. Monday, May 9, 2016 scheduled appointment to have 2009 ML350 brake pads replaced at Mercedes of Calababas, been going to this dealership for over 6 years. Before my arrival I had accidentally spilled my water cooler in my trunk. Arrived at the dealership, was greeted by service advisor opened my trunk to check the spill, nothing major only 2 cups of water, back. I didn't realize that spill would end up costing me $2800 and without my car for a week. 11:00 AM received call from service advisor to inform me of the charge to replace my brake pads, it was initially $335 now it's $1400. Gave approval to go ahead with brake pads. My service advisor then asked if I knew my truck was

wet, informed her of the spill not to worry about it, rather than listening to me my service advisor added that the technician said the leak may be coming from my rear windshield and would like to check it out when he returns from lunch. I again informed my service advisor there is no need because the water spill was my doing just fix my brakes and call me when it's done. 12:30 PM received call from service advisor thinking my car was ready instead she informs me that after further investigation from the technician the water in my trunk was due to a leak from my rear windshield. I was livid I asked why was there an investigation of the leak when I informed her the water spill was my doing. She gave

no reply no answer. In the course of the week my car that went in for brake pads to also replacing my SAM (service access module) because when I went to retrieve my car to have it serviced somewhere else all my electrical wiring shorted my automatic seats, trunk, blinkers and gas gage. Their finding was that my spill caused the SAM to flood however the SAM and the entire fuse box was on the opposite end of my spill no where near the SAM unit. When I was showed the SAM it was dry which they indicated it was soaked. Then I was told the leak was graduall yet there was no proof the only that I was shown was pressing the knob to release the windshield fluid. I was told that if I was to press the

front windsheild the rear automatically comes on I asked to show me, the front did not trigger the rear because it has it separate button. Then I was told that the wipers turn on automatically, I agreed saying that when it rains they do come on automatically but does NOT release windsheild fluid. After examining the so called leak with the service director and service lead they both informed me that my spill DID NOT HAVE anything to do with the leak after all but at least they were able to determine there was a leak in my rear windsheild that they caught. There was never a leak to begin with yet I ended up paying for it. To top it of, during my conversation with their service director her tells me "I can tell you this

because you are a smart woman, but most of our miscommunication are with women. I have to tell my guys not to assume that they understand everything when we are telling then about repairs, I have to remind them to stop and ask them DO YOU UNDERSTAND?" A comment or statement CLEARLY unnecessary and uncalled for especially to a female customer who is trying to make sense of what happened to my vehicle. I had no response and I did not want to respond. Sent a detailed email to their General Manager who responded within an hour of my email. He left me a message saying he valued me as a customer would like to speak with me however he will be leaving in an hour to leave the country for a

week. I call back within 10 min and he was gone, left the building. I was quoted $335 for brake pads ended paying $2800 to replace my SAM that they acknowledged it was not my doing and received a $50 discount and free lunch on them. I still have not received an answer to my question "Why did their perform additional work on my car when I did not give them approval?"

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