Today (1/25/18) received the 2nd shipment, shipped USPS, from LumidaireEyeSerum. Received one last month and tried to call the number on the Packing List 877-565-3016 and was immediately disconnected. I called again today (1/25/18) and received all representatives busy, we are experiencing unusually high call volume and wait time estimated 2 minutes (hearing classical piano) and waited. Finally, when I did get a representative on the line, I explained to him that I received a shipment in December 2017 and now one in January for something I did not order. He said I signed up for a 14 day free trial on November 6, 2017. I told him I did not sign up for any kind of free trial in November.
The Lumidaire packaging looks exactly like the REVEALRX products promoted by Melania Trump. What ever happened to this product? I did trial her product months ago, and cancelled it, too.
I think my credit card/address information was sold/stolen by Lumidaire and they opened fraudulant free trials without authorization for their product and charged credit cards. This needs to be investigated. I requested immediate cancellation, and they send a confirming email. I told them I have no similar confirming email about the order in November which leads me to believe the free trial was initiated without authorization from the customer.
Did an online survey at end of survey was offered free gifts. I chose the lumidaire creams,paid about $9.00 fee. About two weeks later was charged on my debit card almost $180.00
I signed up for a free sample only now i receive these products evey month that I do not want I am being charged for them and they say they can't be returned
I got this offer thru a CVS Ad, since it was coming from a CVS Ad I thought it was legitimate so I read the Lumidaire Ad. and I tried to order the product for 4.95 + 1.95 shipping insurance. However, The order never went thru.
I clicked the confirmation bottom several times with no luck that after while I canceled the order by closing the page (There wasn’t an option to cancel). A day later my bank called asking if I authorized these charges and I explained what happened pretty much that the order didn’t go thru.
I forgot about this until this morning at 4 am when I got an email alert from my bank informing me that my credit card was used online and charged 89.71 made by refreshgesf8778105463. I immediately called my bank, denied the charges and my bank closed the account.
I was curious to call the number that shows on the charge 8778105463 so I did call, after 15 minutes I got to talk a rep operator 7030 who after explaining what had happened, she said that I did accept that I was going to get charged.
I asked her to show it to me, to show me the confirmation of the order but no, she kept telling that I accepted.
I told Operator 7030 that I canceled my card, she told me that they will get the money from the bank. I told operator 7030 that the business practice that they have is a ripoff and that I will report it online so others don’t make the same mistake, she canceled the order that I never got thru.
I’ve learned a lesson that nothing comes free. So be aware when these offers come to you. Google first, if this comes from a good source try otherwise avoid a headache and let's stop pouring money into this ripoff people. Report any scams.
I saw on line an article (and trusted) that Faith Hill and husband Tim Magraw and daughters had created a face cream and eye serum. Only shipping was asked for. Today I see on my account that $89+ was taken out for both items each! So I called an agent. He said my time ended Dec. 1. He said I had 14 days trial for free.he said Magraw and family only "sponcor The Only thing mentioned in the ad was 30 days free trial. And trust me, I read the whole article..been there and done this before. So the agent gave me 50% back. Whoopee. Whats really scarey is, I looked up the ad today and they have 2 more face procucts(different names for each ad) they are "creating"!! Its all B. S.
This company sent several texts to my phone, for free trial size face cream... there were no rules... just free trial size face cream for shipping and handling... then started charging my account for 160.. i tried to stop it with no luck.. by the time my bank (netspend in texas) reviewed and i lost my money, i tried contacting this face cream scam , they say it was too late and could not get my money back.. so i ended up losing $160 for 2 trial size 1oz jar of junk face cream... this is a fraud.. i learned the hard way.. i contacted my bank and told them to not give this so called company one dime but my bank gave them my money after i told them not to , so in my view , Netspend is complicit.. i had to wait for a month only to find out that my bank told me i lost the review, so i contacted lumidaire and finally got them to answer the phone.. not only were the rude but refused any refund.. i call it a fraud because of the fact that they sent texts instead of me finding them on a website, not have any info and rules,... i was under the impression that it was free trial size for shipping and handling.. but they got shipping and handling plus every dime they could get from my acct..they would have gotten so much more if i hadnt cancelled my debit card.... BEWARE people... never order a trial size ANYTHING for free, just shipping and handling.... Its a scam!!!
I ordered a free trial sample the face cream and eye serum, paying for shipping and handling only. Before submitting the order, I checked that there would be no auto reorder as this is a common scam, I found none. I received the product within a few days, it was awful, especially the face cream, cornstarch paste would be just as good. The eye cream was completely unimpressive, but at least could be used on other body parts. When I received another package in the mail, I thought this was an error an would call the next business day to request mailing label to return the product and request my card be charged back. I was told I had signed up for auto reorder, but a courtesy they would waive the cancellation fee. IF INDEED, Joanna Gaines is connected th this product, then shame on her for lendibf her name to a very shoddy product and immoral business practices. If she is not affiliated with this company she should be suing them. [email protected]
They ripped me off I ordered a free trial and they never sent me an email with my reference number or a number to call to cancel. So I went to the lumidaire sight and they had no record of me ordering cause I actually ordered it from another site. So when I was charged 89.77 twice on same day that's when I get the information I needed so I looked up there address and called them and they could not do anything but cancel my subscription. But would not refund the money and when I asked to speak with a manager they would not let me. Do not order from them !!!!!
I received their product that was not advertised as a 14 day trial. Low and behold I have now recieved two shipments of their product to the tune of $200 and they will not refund my money even if I send the product back. There was nothing in the agreement where it said that I needed to cancel within 14 days. If there had been, I would not have agreed to this.
As a person who has worked in retail in the past, the way I was treated, without anyone willing to refund my money for sending the unwanted product back, is unheard of. DO NOT BUY ANYTHING FROM THEM EVER - they do NOT care about their customers and it is a total rip off. I am now stuck with $200 of unwanted items that mean nothing and are worthless. This is a disgrace - I am familiar with good skin care and know that other companies would have honored your returning the product. THere is something very bad about a company that does not honor what a customer wants or doesn't want. That is false advertising to the tee.
Thanks for having this sight. I hope there are others that can be spared the humiliation of being forced into buying something they never ever wanted!
I recently took a survey and received an opportunity to order an anti-aging skin care product from Lumidaire , zero cost for the product and $4.95 shipping. I knew I would be charged $4.95 shipping on this product, entered my credit card info and pressed the 'submit order' button, the next screen offered another 'free' product where you would just pay $3.95 shipping.
I did not select this product and hit the 'submit order' button again. The next screen was my 'order confirmation' screen in which I was now being charged shipping for an eye serum cream that I had never ordered. I immediately called the customer service phone number listed on the order as I wanted to cancel the whole thing, but was informed the shipping was 'non-refundable' and they couldn't cancel the shipment.
She also informed me that the 'non-refundable' shipping was in their disclosures - conveniently you do not receive their disclosures until after the order is finalized. I hung up, disgusted, and called back several minutes later to try to speak to someone higher up in the company - not surprisingly the customer service rep's supervisor was not available, and their supervisor was unavailable.
I am now being charged $6.94 (several dollars more than the advertised shipping cost of $4.95) and $3.95 for a total of $10.89 with no recourse. I never agreed to the order of the eye serum. I have reported the company to the California attorney general and will be filing a separate complaint with the Oregon attorney general. I would encourage people to stay as far away from this fraudulent company as you can - they should not be in business...period.
Online merchant offers a free trial of an anti-aging skin care product for only the cost of shipping, which they charge to a credit card . Ten days later you will see almost $200 in additional charges to your card. The packing slip has no disclosures and there are no obvious disclosures on the web pages. I found the merchant phone number doing my own research and they refused to refund the $200, saying they disclosed the terms. I refused to leave the phone until I had an email from them cancelling any auto shipments, which they sent. They tried to trick me into saying the word "yes" to various offers. I refused since I was being recorded and told them I would be reporting them to all the fraud tracking agencies available. This scam markets skin care under multiple names; they all use the same before and after photos, bogus scientific looking web pages and fake endorsements from numerous celebrities ( Joanna Gaines, Ellen, Dr Oz, Oprah, and today (!) Marie Osmond). This is a HUGE bait and switch scam!!!
I am be charge full price of 89.77 and 89.71 for face and eye cream i did not order.I had ordered only the free trial paying shipping fee of 4.95 and 3.95. two months ago. i receive a box of the cream 5 weeks later.I did not order this stuff it.s a total scam and my card company is looking into it.I read where it happen to a persoon and he called to cancel all the b.s. and they charge him a 75.00 canceling fee.
I have several issues to complain about: false advertising, exorbitant price, missing product, a dishonest and predatory sales model, and an impenetrable and non-supportive 'support call center'.
I ordered a free trial of two products, eye cream and face moisturizer, and shipping costs were to be $3.95 and $4.95. Since I travel for work, it took me three months to realize what was going on, and by then Lumidaire already had $660 of my money. My bad for not jumping right on this, but I could not have imagined the total cost.
FALSE ADVERTISING. The product was not 'all natural' as advertised. Far from it. Dozens of ingredients make up each of the two products, with only a few (water, cetearyl alcohol, and a blackcurrant derivative) are pronounceable. In other words, this is a scam. I refused to use it on my skin.
EXORBITANT PRICE. My bank statement showed charges totaling $660.14, including the original $10.89 for two products to try, and then seven more hits ranging in price between 89.71 and 94.66. I certainly did not know I would be spending $180+ per month on these supposedly 'natural' products!
MISSING PRODUCT. Not all of the product which I paid for arrived at my house. The price of the missing product was $187.67.
DISHONEST AND PREDATORY SALES MODEL. I did not see, when signing up for the 'free' trial, how much the product would cost, and I was not aware that I had signed up for a monthly subscription of product. There were no emails or receipts to explain this. I had to search in my bank statements for the charges.
Caveat emptor. I was willing to take responsibility for the opened packages. However, I wanted a refund for the product that never arrived at my house in August ($187.67), and I wanted to return for a refund the unopened packages (one of each item, $188.38) as well as the item which was in transit to me ($93.72). I feel I deserve a refund of $467.77.
It took three calls, including a 45-minute battle of wills with the agent on the third call, to get a supervisor on the phone. Hat’s off to the agent who stuck it out on the phone for so long, continuously repeating the same nonsense policies while we supposedly waited for a supervisor to become available, with me responding each time with a demand to speak to a supervisor. I assume part of their legal defense would be 'she hung up before we could help her.'
Here is how it all ended.
My subscription was cancelled, and the cancellation fees were waived (oh how generous). This happened on the first call.
I received a refund of $282.10 for the three most recent charges - the product in transit plus the items which arrived in September. This was apparently a big concession, as the company's 'policy' is for no refunds after a 15-day period.
I was given a tracking number for the product that was supposed to arrive in August but didn't, and Lumidaire will not help me track that down or give me a refund for that. Since the USPS tracker says it was delivered, I'm not holding my breath for any remedy on that one.
No company which sells a truly good and respectable product would make an unhappy customer wait on the phone for 45 minutes to get help. That's the point, this product is a scam, and the phone support people are very well rehearsed to refuse refunds. This company is a scam.
To anyone reading this, here is my advice. Don't buy the product. If you do, and you want a refund, do it immediately. When the agent says the supervisors are in a meeting, or on outgoing calls, or helping another customer, don't give up. You will eventually get them to help you, if only a little bit, especially if you threaten a lawsuit.
This Company is scamming consumers under deceptive practices!! They charged me $188.38 after the $4 sample. I call and advised NO REFUNDS & NO RETURNS!There was NO disclosure stating there would be AUTO SHIPMENTS after the sample was mailed. They used Joanna Gaines to trick me into thinking this was her skin care. They also use Ivanka Trump and other celebrities to mislead you to order. They refused to give a company address/location and have NO SUPERVISOR to talk to. I’m disputing it with my bank and alerting everyone ONLINE not to be deceived.
This company used the free sample of a Lumidaire cream to gain access to my credit card. The sample allegedly was free, but the shipping had to be paid by credit card or paypal. Once they got the number for the card, they immediately charged my card for $89.75 for Eyeserum, which I did not ask for. In addition, they charged my card for another $89.75 for something called Orocream. Both charges were done the same day. I contacted them to cancel whatever the cream is and asked for a refund. They refused to refund, and claimed they had canceled the account. I am filing this report because this is credit card fraud. I am mad as hell and I do not want them to get away with this.
Lumidaire Eyeserum Oraskincream Bait and Switch. I was supposed to receive a free sample for which I paid the shipment with my ATM Card. The following week I was charged $89.75 for eyeserum and $89.75 for Oraccream. I did not authorize them to make charges tomy card at will. I phoned them to cancel, but they refused to refund the money. I informed them that I do not want the product. So far, I have not received the product and they refused to refund. The free sample and the payment for shipping was just a ruse to get the credit card number.
Lumidaire marketed a FREE trial for their product with only paying a small shipping/handling charge which I authorized.
My account was then charged two full subsequent unauthorized payments of $93.72 followed by $94.66. I received a duplicate shipment of the "FREE" trial which alerted me that something was wrong. Upon searching my online banking account I discovered the two payments from my account.
I called with no satisfaction whatsoever. The girl was obviously reading from a scripted response. She refused to reimburse my account (although she offered her "employee discount" of 25%. She also offerered to waive my cancellation fee!!! I asked to speak to her supervisor and was told there was no supervisor available. I told her I NEVER signed up for a monthly shipment and only ordered and authorized the FREE TRIAL sample.
When I told her I was going to contact my bank to reverse the charges, she stated my bank would take 60-90 days to investigate and would discover that I did receive the product (I received the initial FREE trial and only one shipment although I was charged for two! --- I am returning the second unauthorized shipment.) She went on to say that her website stated that the FREE trial was a FREE period of time to try the product and was not intended for the product itself to be free. RIDUCULOUS!!! She followed up stating my bank would not reverse the charges since by ordering the FREE trial period product, I had actually ordered the monthly shipment.
She obviously had been through this type of complaint many many times as it was completely rehearsed and scripted.
This is a complete SCAM and it is my sincere hope this company is sued for fraudulent marketing.
A month ago I ordered a sample from Lumidaire. Then yesterday my credit card company inquired about a charge. Turns out there were 2 charges of over $90 each made to my card that I did not make. I had to freeze my card and get a new one.
They offer for $1.99 an eye cream. The additional charges were not well documented and I did not see it at all. I ended up being charged almost $200.00 for 1 eye cream and 1 small jar of face cream. I would have never had bought it if I had seen that. I also offered to send it back and refund my money however they said that wasn't an option but that he would be nice and not charge me a cancellation fee. This is false advertising and should be looked into criminally.
This is reported as being one of the most successful products on Shark Tank but it is a classic bait and switch.
The site offers a free trial of the face cream and eye cream for shipping charges only. A customer is not able to see easily anywhere upon ordering that if the product offer is accepted (a sample each of eye cream and face cream for shipping charges only) then the customer will be charged $89.77 and $89.71 if the customer does not call and cancel.
The product arrives with absolutely zero paperwork in the box and no instructions on how to return the product if necessary.
When the charges hit your credit card and you call customer service to dispute the charges, they argue vehemently that they were clear and direct with the instructions (they were absolutely the opposite) and offer a 35% discount or a 50% discount to placate you and get you off the phone.
The cream is a scam and so is the company. Tell everyone you know they are con artists.
Click-bait to website offering $4.95 trial size plus $1.99 shipping. No mention of terms (discovered it later as link in tiny gray font at bottom of screen--but it was not overtly/directly part of "full disclosure" when purchasing trial size. But here's the thing: in 2 weeks they charge your credit card $89.71 for the tiny jar. I had to call them twice (they don't answer phone by giving name of company-goes to nondiscrimate call center; waited 15 minutes for someone to answer; hung up and called my credit card company tomdispute the charge). After filing a dispute I called them back, waited another fifteen minutes and got a young woman who explained, "No, that $89.71 is for the trial size! The $4.95 is just the upfront charge for the trial size!" Nowhere did they divulge, alert, or show any ethics in their sales by specifically, intentionally alerting consumers that this was their game. Get this-- they also charge a "cancellation fee" --which the sales woman "generously offered to waive" . What chutzpah! This company is unethical, underhanded and clearly a scam. I'm reporting the, to the Consumer Fraud Protection Bureau.
We ordered a free trial of face and eye cream from lumidaire, just pay shipping. we did. about a month later we got charged $89.00 for each bottle. then wanted to continue to charge us. this was totaly false advertising, and an abolute rip-off. beware!
I ordered from this company two "free" items with shipping fees required. I received the products, but did not realized that I was to call them 14 days later to inform them I wasn't interested in continuing with their company. Today, they charged my account $179.48. I tried to reason with them to give me a refund. I am a cancer patient (three times); a heart and lung patient, and with blood clots in my brain. I would NEVER have ordered the "free" products if I knew they were going to charge $179.48 for them. Where was the fine print? Never saw or received any communication from them that they were going to debit my Paypal account. I am certain others have had the same diffuculty with this company.
I was told that I could try the face cream free of charge to see if it worked for me. I was sent the cream which does nothing and was charged $79 for my order.
Since I did not call before the 14 days I was charged another $94.35 for more which I did not receive. They have cancelled my order BUT I will not get any money back.
All this is is a huge rip-off and I have learned a very valuable lesson. Read before you order!!!
This company offered to try their lumidaire anti agiing cream. required a payment of 4.95 plu 1.99 plu 3.95. charged my cc immediately and then I waited but never received this item. only realized and remembered after this company then charged my cc another 89.71 and 89.77. then when I called them they told me I received it which was a lie. you could not get a direct answer from them. they were like robots and used the same answers everytime I called. They insisted I received this cream which I did not and refuse to reimburse me cc. this company is a scam and a rip off. they should be investigated. they would not give me any information like their address or if they were in the US. when i asked to speak to a supervisor they said none were available. they just kept leaving you on hold and then hung up. Buyers beware this is a SCAM!
I ordered a "free" sample of Lumidaire Face Cream, "only pay $4.95 for shipping." I didn't go to the website, a pop up came up while I was on another website. I fell for the offer, not realizing I was "agreeing" to a monthly subscription for this Face Cream. It mentioned that all of the Sharks on Shark Tank invested in this cream, it was THAT GOOD. I'm an avid fan of the show, that also made me feel it was legit. I called them as soon as I saw the charge of $89.71 on my credit card ( Friday 9/2/17 ). I didn't get an answer, but "Ryan" called me the next day ( Saturday 9/3/17 ) and left a voicemail saying he saw that I'd called but got no answer. In his voicemail, he asked me to call back.
I did, but some girl answered and when I explained the situation, she said she couldn't do anything about it, but "as a courtesy, she would waive the CANCELLATION FEE." She didn't want to tell me how much that was, but finally told me it was $20!! I told her that was total BS, and she said she could send me a trial of Garcinia Cambodia for my trouble.
Are you kidding me?! I told her I wanted NOTHING ELSE from them! Just a refund. I asked to speak to a manager, "none were available, they were all in a meeting." I told her to tell one to call me, asap. She kept calling me "Miss Bev", I suppose that was to calm me down. I asked her how it felt to work for a company that blatantly rips people off! No reply. "Miss Bev, I did credit the cancellation fee" as if that was going to make me able to afford the $$$$ face cream. According to her, I should have read the ( very long ) Terms and Conditions, but when I FINALLY found them, I saw nothing about a cancellation fee! She wanted "Miss Bev" to calm down, I was over my 14 day free trial and nothing she could do for me. I've dealt with many of these kinds of things over the years, but this one takes the cake. NO WHERE in the form did it mention it subscription, let alone a cancellation fee! I told her the whole thing is BS and she knows it. She must not have much of a conscience to work for a company that rips people off so blatantly. No response. All I can say is that I'd never be able to work for such a company! No recourse, just pay it. Period.
I live on a fixed income, I'm disabled with many medical bills and the $89.71 for .5 oz is a fortune to me. I'll have to pay it, but reading others' reports about this fraudulent company, I'm glad I didn't get both the Cream AND the Serum. That would be a month's worth of groceries!! Stay away from these thieves! I had to cancel that credit card account to be sure they couldn't put any more charges on it. I'm also going to report them to the BBB. I'd be thrilled if I could get my money back but I'm not holding my breath. Fool me once, your fault. Fool me twice, NOT going to happen. Stay far away from these frauds. I believe in karma and they have a lot of bad coming their way.
Lumidaire free trial is actually a well designed scam to get your hard earned money.
The ad says it's a free trial, that you pay only shipping and handling, but if you don't cancel in 14 days they will charge your credit card the full price of the product. You will be charged 89 dollars for each of the two trial sized creams.
BEWARE!!!!! Read the Terms and Conditions before you buy! If you do not call within 14 days of placing your order to cancle your "membership" (that you are not even aware that you joined), you are charged $89/per bottle!
At no point when ordering on-line is there any mention that this is a "membership" in any of the screens.
As soon as I saw my credit card statement, I immediately called and cancelled. When I requested a refund, since I had only agreed to the payment of shipping and handling (about 5 dollars) I was told by customer support that when you click on the "I agree to the T&C", you are accepting the membership.
Attention !!! The membership and 14 day cancellation clause are buried in the T&C which most people don't read.
I got ripped off for $ 180 for being trusting. I've learnt my lesson. Never again. This gives internet based companies a bad name and real honest companies take a hit for the scamming ones.
My husband has been repoff by a group of peaple who are selling Lumidaire anti-aging cream. It is not a comany. They do not have a name. The cream is manufactured by a unknown manyfacturer. On the received box is written: manufactured exclusicely for LUMIDAIRE.
He orderd a traila sample, for $4.95, just for shipping, how it is adv on many different websitesyou. However, he was gharged a full price 8$9.95. WARNING. A tick is that if you return the tral sample in 14 days, your will not be charged the full price. On the other hand what is a point to order the cream to pay shippong and then to return the cream not tring it?
This is exactly what the have in their Terms of service, which presumable not many custumers bother to read, which is not easy to find on the adv. websites. Therefor I advice you to go the theri official website www.trylumidairefacecream.com and at the very bottom, under TERMS, read very carefully the given conditions. Be aware that you not anly will pay the full price but also they will put ypu on the outo-shipp order. My sincire advice is do not bother to order this cream. You will not have time to evaluta its properties with the amount of 15 ml (0.5 oz). Notice also that a size of a cream jar on their websites is not much bigger than the rceived one. Once again I advice you be familiar with Trerms and conditions of Lumidaire, prior to pressing the submitt button. It will be to late and then you will be ripff.
This was suppose to be a one time only trial offer, and it only cost for shipping. I have recieved another shipment, I did not ask for.
I tried to contact Lumidaire to tell them I was sending the package back to them (unopened), and to credit my credit card from the return. I could not find a telephone number or someone to text with to get instructions on how to return the package.
I need help, I do not want to continue to be billed for this product.
I had ordered this product because I had rec'd a message stating I had been chosen to try the product by paying only shipping and handling . Against my husbands adcise I chose to trust these people I was speaking too. I the representative if I liked the product could I call back and then subscribe to a monthly trial she assured me that would be fine . Never once was I told I would need to call back and cancel the subscription. In the mean time of receiving and using the product I had to have surgery and also a heart cath. The last thing on my mind was this company charging my credit card in an amount close to $400.00. Because I was told remember this was in no way a commitment . I quit using the product when my skin began worsening causing break outs and now I have permanent scarring from using this product. I was shocked when I received a second box in the mail. So I called the company explain the above, spoke with sales rep, then ask to speak with supervisor, which is as Natalie employee ID 0158.
She advised there was nothing they would be willing to do other than ship me out 2 free products . I explained I had not used the "free trial" I rec'd the first time due to the scarring . Would they please be willing to at least give me credit for at least one of the 2 months of charges that I had been charged . She said no and then went back through the spill of shipping out free products . I ask to speak to her supervisor and she said that would be the office manager and your not gonna speak to her because that's what I'm here for & there's nothing else I can do to help you ..
I ordered a free trial of Lumidaire cream. Hidden in the terms in conditions was language aluding to a membership fee and individuals who order the free trial would need to contact the distributor within 14 days to cancel the product - otherwise you would be charged $89.77 (cream) and $89.71 (eye cream). I did not realize this information was in the terms and conditions (that you must check before placing your order) so I was also sent another month of cream and eye cream for $94.66 and $93.72. When I contacted their sales department they quickly rushed through the scenario and amounts and when I asked her to repeat, she was rude and let me know I was asking too many questions. At the end of it all, I received a 75% refund on the second month of products (I declined the 35% and 50% she first offered me - so hang in there and stay strong to get the best refund you can). Even if I liked the product, I would not ever recommend due to their sly marketing/sales scheme. Stay away.
Proceed with Caution! Read the Terms and Conditions before you buy! If you do not call within 14 days of placing your order to cancle your "membership" (that you are not even aware that you signed up for), you are charged $89/per bottle! Yep, those small bottles that I refer to as sample size are $89 each!
At no point when ordering on-line is there any mention that this is a "membership" in any of the screens. Upon receiving my credit card statement, I immediately cancelled my membership and then spoke to customer service to complain about their practice and no mention of the membership. I was advised by their support person that when you click on the "I agree to the T&C", you are accepting the membership. BUT, the membership and 14 day cancellation clause are buried in the T&C which most people don't read. I got snookered for the $200 for face and eye cream that doesn't appear to be any different that OTC products. Learn from my mistake!
His company is a rip off and crooked and should be shut down. My elderly mother thought she was getting a free sample and only paying shipping charges but it came the next month at $89.71 and $89.77. When I tried to return it, they would not allow me to return it. I spoke to a Manager (????) Dion Dre ID #1678217. He kept cutting me off as I was talking and wouldn't allow me to return for my elderly mother who is on a fixed income. He was EXTREMELY rude and told me that the customer is NOT always right. This company is doing things illegally. If you buy a product at any department store and don't like it, you return it. Not in this case. They don't want to hear anything you have to say - they just want your money. The government needs to put a STOP to companies like this that are misleading and crooked to a fault. DO NOT - I REPEAT - DO NOT TRY THEIR SAMPLES - they reel you in and take advantage of people. Unknown as they don't give you this information Internet
I am extremely angry about the under-handed way that this company ripped me and other innocent people off They need to be stopped and I need my money back also, please.
Lumidaire Reviews
Today (1/25/18) received the 2nd shipment, shipped USPS, from LumidaireEyeSerum. Received one last month and tried to call the number on the Packing List 877-565-3016 and was immediately disconnected. I called again today (1/25/18) and received all representatives busy, we are experiencing unusually high call volume and wait time estimated 2 minutes (hearing classical piano) and waited. Finally, when I did get a representative on the line, I explained to him that I received a shipment in December 2017 and now one in January for something I did not order. He said I signed up for a 14 day free trial on November 6, 2017. I told him I did not sign up for any kind of free trial in November.
The Lumidaire packaging looks exactly like the REVEALRX products promoted by Melania Trump. What ever happened to this product? I did trial her product months ago, and cancelled it, too.
I think my credit card/address information was sold/stolen by Lumidaire and they opened fraudulant free trials without authorization for their product and charged credit cards. This needs to be investigated. I requested immediate cancellation, and they send a confirming email. I told them I have no similar confirming email about the order in November which leads me to believe the free trial was initiated without authorization from the customer.
Did an online survey at end of survey was offered free gifts. I chose the lumidaire creams,paid about $9.00 fee. About two weeks later was charged on my debit card almost $180.00
I signed up for a free sample only now i receive these products evey month that I do not want I am being charged for them and they say they can't be returned
I got this offer thru a CVS Ad, since it was coming from a CVS Ad I thought it was legitimate so I read the Lumidaire Ad. and I tried to order the product for 4.95 + 1.95 shipping insurance. However, The order never went thru.
I clicked the confirmation bottom several times with no luck that after while I canceled the order by closing the page (There wasn’t an option to cancel). A day later my bank called asking if I authorized these charges and I explained what happened pretty much that the order didn’t go thru.
I forgot about this until this morning at 4 am when I got an email alert from my bank informing me that my credit card was used online and charged 89.71 made by refreshgesf8778105463. I immediately called my bank, denied the charges and my bank closed the account.
I was curious to call the number that shows on the charge 8778105463 so I did call, after 15 minutes I got to talk a rep operator 7030 who after explaining what had happened, she said that I did accept that I was going to get charged.
I asked her to show it to me, to show me the confirmation of the order but no, she kept telling that I accepted.
I told Operator 7030 that I canceled my card, she told me that they will get the money from the bank. I told operator 7030 that the business practice that they have is a ripoff and that I will report it online so others don’t make the same mistake, she canceled the order that I never got thru.
I’ve learned a lesson that nothing comes free. So be aware when these offers come to you. Google first, if this comes from a good source try otherwise avoid a headache and let's stop pouring money into this ripoff people. Report any scams.
I saw on line an article (and trusted) that Faith Hill and husband Tim Magraw and daughters had created a face cream and eye serum. Only shipping was asked for. Today I see on my account that $89+ was taken out for both items each! So I called an agent. He said my time ended Dec. 1. He said I had 14 days trial for free.he said Magraw and family only "sponcor The Only thing mentioned in the ad was 30 days free trial. And trust me, I read the whole article..been there and done this before. So the agent gave me 50% back. Whoopee. Whats really scarey is, I looked up the ad today and they have 2 more face procucts(different names for each ad) they are "creating"!! Its all B. S.
This company sent several texts to my phone, for free trial size face cream... there were no rules... just free trial size face cream for shipping and handling... then started charging my account for 160.. i tried to stop it with no luck.. by the time my bank (netspend in texas) reviewed and i lost my money, i tried contacting this face cream scam , they say it was too late and could not get my money back.. so i ended up losing $160 for 2 trial size 1oz jar of junk face cream... this is a fraud.. i learned the hard way.. i contacted my bank and told them to not give this so called company one dime but my bank gave them my money after i told them not to , so in my view , Netspend is complicit.. i had to wait for a month only to find out that my bank told me i lost the review, so i contacted lumidaire and finally got them to answer the phone.. not only were the rude but refused any refund.. i call it a fraud because of the fact that they sent texts instead of me finding them on a website, not have any info and rules,... i was under the impression that it was free trial size for shipping and handling.. but they got shipping and handling plus every dime they could get from my acct..they would have gotten so much more if i hadnt cancelled my debit card.... BEWARE people... never order a trial size ANYTHING for free, just shipping and handling.... Its a scam!!!
I ordered a free trial sample the face cream and eye serum, paying for shipping and handling only. Before submitting the order, I checked that there would be no auto reorder as this is a common scam, I found none. I received the product within a few days, it was awful, especially the face cream, cornstarch paste would be just as good. The eye cream was completely unimpressive, but at least could be used on other body parts. When I received another package in the mail, I thought this was an error an would call the next business day to request mailing label to return the product and request my card be charged back. I was told I had signed up for auto reorder, but a courtesy they would waive the cancellation fee. IF INDEED, Joanna Gaines is connected th this product, then shame on her for lendibf her name to a very shoddy product and immoral business practices. If she is not affiliated with this company she should be suing them. [email protected]
They ripped me off I ordered a free trial and they never sent me an email with my reference number or a number to call to cancel. So I went to the lumidaire sight and they had no record of me ordering cause I actually ordered it from another site. So when I was charged 89.77 twice on same day that's when I get the information I needed so I looked up there address and called them and they could not do anything but cancel my subscription. But would not refund the money and when I asked to speak with a manager they would not let me. Do not order from them !!!!!
I received their product that was not advertised as a 14 day trial. Low and behold I have now recieved two shipments of their product to the tune of $200 and they will not refund my money even if I send the product back. There was nothing in the agreement where it said that I needed to cancel within 14 days. If there had been, I would not have agreed to this.
As a person who has worked in retail in the past, the way I was treated, without anyone willing to refund my money for sending the unwanted product back, is unheard of. DO NOT BUY ANYTHING FROM THEM EVER - they do NOT care about their customers and it is a total rip off. I am now stuck with $200 of unwanted items that mean nothing and are worthless. This is a disgrace - I am familiar with good skin care and know that other companies would have honored your returning the product. THere is something very bad about a company that does not honor what a customer wants or doesn't want. That is false advertising to the tee.
Thanks for having this sight. I hope there are others that can be spared the humiliation of being forced into buying something they never ever wanted!
I recently took a survey and received an opportunity to order an anti-aging skin care product from Lumidaire , zero cost for the product and $4.95 shipping. I knew I would be charged $4.95 shipping on this product, entered my credit card info and pressed the 'submit order' button, the next screen offered another 'free' product where you would just pay $3.95 shipping.
I did not select this product and hit the 'submit order' button again. The next screen was my 'order confirmation' screen in which I was now being charged shipping for an eye serum cream that I had never ordered. I immediately called the customer service phone number listed on the order as I wanted to cancel the whole thing, but was informed the shipping was 'non-refundable' and they couldn't cancel the shipment.
She also informed me that the 'non-refundable' shipping was in their disclosures - conveniently you do not receive their disclosures until after the order is finalized. I hung up, disgusted, and called back several minutes later to try to speak to someone higher up in the company - not surprisingly the customer service rep's supervisor was not available, and their supervisor was unavailable.
I am now being charged $6.94 (several dollars more than the advertised shipping cost of $4.95) and $3.95 for a total of $10.89 with no recourse. I never agreed to the order of the eye serum. I have reported the company to the California attorney general and will be filing a separate complaint with the Oregon attorney general. I would encourage people to stay as far away from this fraudulent company as you can - they should not be in business...period.
Online merchant offers a free trial of an anti-aging skin care product for only the cost of shipping, which they charge to a credit card . Ten days later you will see almost $200 in additional charges to your card. The packing slip has no disclosures and there are no obvious disclosures on the web pages. I found the merchant phone number doing my own research and they refused to refund the $200, saying they disclosed the terms. I refused to leave the phone until I had an email from them cancelling any auto shipments, which they sent. They tried to trick me into saying the word "yes" to various offers. I refused since I was being recorded and told them I would be reporting them to all the fraud tracking agencies available. This scam markets skin care under multiple names; they all use the same before and after photos, bogus scientific looking web pages and fake endorsements from numerous celebrities ( Joanna Gaines, Ellen, Dr Oz, Oprah, and today (!) Marie Osmond). This is a HUGE bait and switch scam!!!
I am be charge full price of 89.77 and 89.71 for face and eye cream i did not order.I had ordered only the free trial paying shipping fee of 4.95 and 3.95. two months ago. i receive a box of the cream 5 weeks later.I did not order this stuff it.s a total scam and my card company is looking into it.I read where it happen to a persoon and he called to cancel all the b.s. and they charge him a 75.00 canceling fee.
I have several issues to complain about: false advertising, exorbitant price, missing product, a dishonest and predatory sales model, and an impenetrable and non-supportive 'support call center'.
I ordered a free trial of two products, eye cream and face moisturizer, and shipping costs were to be $3.95 and $4.95. Since I travel for work, it took me three months to realize what was going on, and by then Lumidaire already had $660 of my money. My bad for not jumping right on this, but I could not have imagined the total cost.
FALSE ADVERTISING. The product was not 'all natural' as advertised. Far from it. Dozens of ingredients make up each of the two products, with only a few (water, cetearyl alcohol, and a blackcurrant derivative) are pronounceable. In other words, this is a scam. I refused to use it on my skin.
EXORBITANT PRICE. My bank statement showed charges totaling $660.14, including the original $10.89 for two products to try, and then seven more hits ranging in price between 89.71 and 94.66. I certainly did not know I would be spending $180+ per month on these supposedly 'natural' products!
MISSING PRODUCT. Not all of the product which I paid for arrived at my house. The price of the missing product was $187.67.
DISHONEST AND PREDATORY SALES MODEL. I did not see, when signing up for the 'free' trial, how much the product would cost, and I was not aware that I had signed up for a monthly subscription of product. There were no emails or receipts to explain this. I had to search in my bank statements for the charges.
Caveat emptor. I was willing to take responsibility for the opened packages. However, I wanted a refund for the product that never arrived at my house in August ($187.67), and I wanted to return for a refund the unopened packages (one of each item, $188.38) as well as the item which was in transit to me ($93.72). I feel I deserve a refund of $467.77.
It took three calls, including a 45-minute battle of wills with the agent on the third call, to get a supervisor on the phone. Hat’s off to the agent who stuck it out on the phone for so long, continuously repeating the same nonsense policies while we supposedly waited for a supervisor to become available, with me responding each time with a demand to speak to a supervisor. I assume part of their legal defense would be 'she hung up before we could help her.'
Here is how it all ended.
My subscription was cancelled, and the cancellation fees were waived (oh how generous). This happened on the first call.
I received a refund of $282.10 for the three most recent charges - the product in transit plus the items which arrived in September. This was apparently a big concession, as the company's 'policy' is for no refunds after a 15-day period.
I was given a tracking number for the product that was supposed to arrive in August but didn't, and Lumidaire will not help me track that down or give me a refund for that. Since the USPS tracker says it was delivered, I'm not holding my breath for any remedy on that one.
No company which sells a truly good and respectable product would make an unhappy customer wait on the phone for 45 minutes to get help. That's the point, this product is a scam, and the phone support people are very well rehearsed to refuse refunds. This company is a scam.
To anyone reading this, here is my advice. Don't buy the product. If you do, and you want a refund, do it immediately. When the agent says the supervisors are in a meeting, or on outgoing calls, or helping another customer, don't give up. You will eventually get them to help you, if only a little bit, especially if you threaten a lawsuit.
This Company is scamming consumers under deceptive practices!! They charged me $188.38 after the $4 sample. I call and advised NO REFUNDS & NO RETURNS!There was NO disclosure stating there would be AUTO SHIPMENTS after the sample was mailed. They used Joanna Gaines to trick me into thinking this was her skin care. They also use Ivanka Trump and other celebrities to mislead you to order. They refused to give a company address/location and have NO SUPERVISOR to talk to. I’m disputing it with my bank and alerting everyone ONLINE not to be deceived.
This company used the free sample of a Lumidaire cream to gain access to my credit card. The sample allegedly was free, but the shipping had to be paid by credit card or paypal. Once they got the number for the card, they immediately charged my card for $89.75 for Eyeserum, which I did not ask for. In addition, they charged my card for another $89.75 for something called Orocream. Both charges were done the same day. I contacted them to cancel whatever the cream is and asked for a refund. They refused to refund, and claimed they had canceled the account. I am filing this report because this is credit card fraud. I am mad as hell and I do not want them to get away with this.
Lumidaire Eyeserum Oraskincream Bait and Switch. I was supposed to receive a free sample for which I paid the shipment with my ATM Card. The following week I was charged $89.75 for eyeserum and $89.75 for Oraccream. I did not authorize them to make charges tomy card at will. I phoned them to cancel, but they refused to refund the money. I informed them that I do not want the product. So far, I have not received the product and they refused to refund. The free sample and the payment for shipping was just a ruse to get the credit card number.
Lumidaire marketed a FREE trial for their product with only paying a small shipping/handling charge which I authorized.
My account was then charged two full subsequent unauthorized payments of $93.72 followed by $94.66. I received a duplicate shipment of the "FREE" trial which alerted me that something was wrong. Upon searching my online banking account I discovered the two payments from my account.
I called with no satisfaction whatsoever. The girl was obviously reading from a scripted response. She refused to reimburse my account (although she offered her "employee discount" of 25%. She also offerered to waive my cancellation fee!!! I asked to speak to her supervisor and was told there was no supervisor available. I told her I NEVER signed up for a monthly shipment and only ordered and authorized the FREE TRIAL sample.
When I told her I was going to contact my bank to reverse the charges, she stated my bank would take 60-90 days to investigate and would discover that I did receive the product (I received the initial FREE trial and only one shipment although I was charged for two! --- I am returning the second unauthorized shipment.) She went on to say that her website stated that the FREE trial was a FREE period of time to try the product and was not intended for the product itself to be free. RIDUCULOUS!!! She followed up stating my bank would not reverse the charges since by ordering the FREE trial period product, I had actually ordered the monthly shipment.
She obviously had been through this type of complaint many many times as it was completely rehearsed and scripted.
This is a complete SCAM and it is my sincere hope this company is sued for fraudulent marketing.
A month ago I ordered a sample from Lumidaire. Then yesterday my credit card company inquired about a charge. Turns out there were 2 charges of over $90 each made to my card that I did not make. I had to freeze my card and get a new one.
They offer for $1.99 an eye cream. The additional charges were not well documented and I did not see it at all. I ended up being charged almost $200.00 for 1 eye cream and 1 small jar of face cream. I would have never had bought it if I had seen that. I also offered to send it back and refund my money however they said that wasn't an option but that he would be nice and not charge me a cancellation fee. This is false advertising and should be looked into criminally.
This is reported as being one of the most successful products on Shark Tank but it is a classic bait and switch.
The site offers a free trial of the face cream and eye cream for shipping charges only. A customer is not able to see easily anywhere upon ordering that if the product offer is accepted (a sample each of eye cream and face cream for shipping charges only) then the customer will be charged $89.77 and $89.71 if the customer does not call and cancel.
The product arrives with absolutely zero paperwork in the box and no instructions on how to return the product if necessary.
When the charges hit your credit card and you call customer service to dispute the charges, they argue vehemently that they were clear and direct with the instructions (they were absolutely the opposite) and offer a 35% discount or a 50% discount to placate you and get you off the phone.
The cream is a scam and so is the company. Tell everyone you know they are con artists.
Click-bait to website offering $4.95 trial size plus $1.99 shipping. No mention of terms (discovered it later as link in tiny gray font at bottom of screen--but it was not overtly/directly part of "full disclosure" when purchasing trial size. But here's the thing: in 2 weeks they charge your credit card $89.71 for the tiny jar. I had to call them twice (they don't answer phone by giving name of company-goes to nondiscrimate call center; waited 15 minutes for someone to answer; hung up and called my credit card company tomdispute the charge). After filing a dispute I called them back, waited another fifteen minutes and got a young woman who explained, "No, that $89.71 is for the trial size! The $4.95 is just the upfront charge for the trial size!" Nowhere did they divulge, alert, or show any ethics in their sales by specifically, intentionally alerting consumers that this was their game. Get this-- they also charge a "cancellation fee" --which the sales woman "generously offered to waive" . What chutzpah! This company is unethical, underhanded and clearly a scam. I'm reporting the, to the Consumer Fraud Protection Bureau.
We ordered a free trial of face and eye cream from lumidaire, just pay shipping. we did. about a month later we got charged $89.00 for each bottle. then wanted to continue to charge us. this was totaly false advertising, and an abolute rip-off. beware!
I ordered from this company two "free" items with shipping fees required. I received the products, but did not realized that I was to call them 14 days later to inform them I wasn't interested in continuing with their company. Today, they charged my account $179.48. I tried to reason with them to give me a refund. I am a cancer patient (three times); a heart and lung patient, and with blood clots in my brain. I would NEVER have ordered the "free" products if I knew they were going to charge $179.48 for them. Where was the fine print? Never saw or received any communication from them that they were going to debit my Paypal account. I am certain others have had the same diffuculty with this company.
I was told that I could try the face cream free of charge to see if it worked for me. I was sent the cream which does nothing and was charged $79 for my order.
Since I did not call before the 14 days I was charged another $94.35 for more which I did not receive. They have cancelled my order BUT I will not get any money back.
All this is is a huge rip-off and I have learned a very valuable lesson. Read before you order!!!
This company offered to try their lumidaire anti agiing cream. required a payment of 4.95 plu 1.99 plu 3.95. charged my cc immediately and then I waited but never received this item. only realized and remembered after this company then charged my cc another 89.71 and 89.77. then when I called them they told me I received it which was a lie. you could not get a direct answer from them. they were like robots and used the same answers everytime I called. They insisted I received this cream which I did not and refuse to reimburse me cc. this company is a scam and a rip off. they should be investigated. they would not give me any information like their address or if they were in the US. when i asked to speak to a supervisor they said none were available. they just kept leaving you on hold and then hung up. Buyers beware this is a SCAM!
I ordered a "free" sample of Lumidaire Face Cream, "only pay $4.95 for shipping." I didn't go to the website, a pop up came up while I was on another website. I fell for the offer, not realizing I was "agreeing" to a monthly subscription for this Face Cream. It mentioned that all of the Sharks on Shark Tank invested in this cream, it was THAT GOOD. I'm an avid fan of the show, that also made me feel it was legit. I called them as soon as I saw the charge of $89.71 on my credit card ( Friday 9/2/17 ). I didn't get an answer, but "Ryan" called me the next day ( Saturday 9/3/17 ) and left a voicemail saying he saw that I'd called but got no answer. In his voicemail, he asked me to call back.
I did, but some girl answered and when I explained the situation, she said she couldn't do anything about it, but "as a courtesy, she would waive the CANCELLATION FEE." She didn't want to tell me how much that was, but finally told me it was $20!! I told her that was total BS, and she said she could send me a trial of Garcinia Cambodia for my trouble.
Are you kidding me?! I told her I wanted NOTHING ELSE from them! Just a refund. I asked to speak to a manager, "none were available, they were all in a meeting." I told her to tell one to call me, asap. She kept calling me "Miss Bev", I suppose that was to calm me down. I asked her how it felt to work for a company that blatantly rips people off! No reply. "Miss Bev, I did credit the cancellation fee" as if that was going to make me able to afford the $$$$ face cream. According to her, I should have read the ( very long ) Terms and Conditions, but when I FINALLY found them, I saw nothing about a cancellation fee! She wanted "Miss Bev" to calm down, I was over my 14 day free trial and nothing she could do for me. I've dealt with many of these kinds of things over the years, but this one takes the cake. NO WHERE in the form did it mention it subscription, let alone a cancellation fee! I told her the whole thing is BS and she knows it. She must not have much of a conscience to work for a company that rips people off so blatantly. No response. All I can say is that I'd never be able to work for such a company! No recourse, just pay it. Period.
I live on a fixed income, I'm disabled with many medical bills and the $89.71 for .5 oz is a fortune to me. I'll have to pay it, but reading others' reports about this fraudulent company, I'm glad I didn't get both the Cream AND the Serum. That would be a month's worth of groceries!! Stay away from these thieves! I had to cancel that credit card account to be sure they couldn't put any more charges on it. I'm also going to report them to the BBB. I'd be thrilled if I could get my money back but I'm not holding my breath. Fool me once, your fault. Fool me twice, NOT going to happen. Stay far away from these frauds. I believe in karma and they have a lot of bad coming their way.
Lumidaire free trial is actually a well designed scam to get your hard earned money.
The ad says it's a free trial, that you pay only shipping and handling, but if you don't cancel in 14 days they will charge your credit card the full price of the product. You will be charged 89 dollars for each of the two trial sized creams.
BEWARE!!!!! Read the Terms and Conditions before you buy! If you do not call within 14 days of placing your order to cancle your "membership" (that you are not even aware that you joined), you are charged $89/per bottle!
At no point when ordering on-line is there any mention that this is a "membership" in any of the screens.
As soon as I saw my credit card statement, I immediately called and cancelled. When I requested a refund, since I had only agreed to the payment of shipping and handling (about 5 dollars) I was told by customer support that when you click on the "I agree to the T&C", you are accepting the membership.
Attention !!! The membership and 14 day cancellation clause are buried in the T&C which most people don't read.
I got ripped off for $ 180 for being trusting. I've learnt my lesson. Never again. This gives internet based companies a bad name and real honest companies take a hit for the scamming ones.
My husband has been repoff by a group of peaple who are selling Lumidaire anti-aging cream. It is not a comany. They do not have a name. The cream is manufactured by a unknown manyfacturer. On the received box is written: manufactured exclusicely for LUMIDAIRE.
He orderd a traila sample, for $4.95, just for shipping, how it is adv on many different websitesyou. However, he was gharged a full price 8$9.95. WARNING. A tick is that if you return the tral sample in 14 days, your will not be charged the full price. On the other hand what is a point to order the cream to pay shippong and then to return the cream not tring it?
This is exactly what the have in their Terms of service, which presumable not many custumers bother to read, which is not easy to find on the adv. websites. Therefor I advice you to go the theri official website www.trylumidairefacecream.com and at the very bottom, under TERMS, read very carefully the given conditions. Be aware that you not anly will pay the full price but also they will put ypu on the outo-shipp order. My sincire advice is do not bother to order this cream. You will not have time to evaluta its properties with the amount of 15 ml (0.5 oz). Notice also that a size of a cream jar on their websites is not much bigger than the rceived one. Once again I advice you be familiar with Trerms and conditions of Lumidaire, prior to pressing the submitt button. It will be to late and then you will be ripff.
This was suppose to be a one time only trial offer, and it only cost for shipping. I have recieved another shipment, I did not ask for.
I tried to contact Lumidaire to tell them I was sending the package back to them (unopened), and to credit my credit card from the return. I could not find a telephone number or someone to text with to get instructions on how to return the package.
I need help, I do not want to continue to be billed for this product.
I had ordered this product because I had rec'd a message stating I had been chosen to try the product by paying only shipping and handling . Against my husbands adcise I chose to trust these people I was speaking too. I the representative if I liked the product could I call back and then subscribe to a monthly trial she assured me that would be fine . Never once was I told I would need to call back and cancel the subscription. In the mean time of receiving and using the product I had to have surgery and also a heart cath. The last thing on my mind was this company charging my credit card in an amount close to $400.00. Because I was told remember this was in no way a commitment . I quit using the product when my skin began worsening causing break outs and now I have permanent scarring from using this product. I was shocked when I received a second box in the mail. So I called the company explain the above, spoke with sales rep, then ask to speak with supervisor, which is as Natalie employee ID 0158.
She advised there was nothing they would be willing to do other than ship me out 2 free products . I explained I had not used the "free trial" I rec'd the first time due to the scarring . Would they please be willing to at least give me credit for at least one of the 2 months of charges that I had been charged . She said no and then went back through the spill of shipping out free products . I ask to speak to her supervisor and she said that would be the office manager and your not gonna speak to her because that's what I'm here for & there's nothing else I can do to help you ..
I ordered a free trial of Lumidaire cream. Hidden in the terms in conditions was language aluding to a membership fee and individuals who order the free trial would need to contact the distributor within 14 days to cancel the product - otherwise you would be charged $89.77 (cream) and $89.71 (eye cream). I did not realize this information was in the terms and conditions (that you must check before placing your order) so I was also sent another month of cream and eye cream for $94.66 and $93.72. When I contacted their sales department they quickly rushed through the scenario and amounts and when I asked her to repeat, she was rude and let me know I was asking too many questions. At the end of it all, I received a 75% refund on the second month of products (I declined the 35% and 50% she first offered me - so hang in there and stay strong to get the best refund you can). Even if I liked the product, I would not ever recommend due to their sly marketing/sales scheme. Stay away.
Proceed with Caution! Read the Terms and Conditions before you buy! If you do not call within 14 days of placing your order to cancle your "membership" (that you are not even aware that you signed up for), you are charged $89/per bottle! Yep, those small bottles that I refer to as sample size are $89 each!
At no point when ordering on-line is there any mention that this is a "membership" in any of the screens. Upon receiving my credit card statement, I immediately cancelled my membership and then spoke to customer service to complain about their practice and no mention of the membership. I was advised by their support person that when you click on the "I agree to the T&C", you are accepting the membership. BUT, the membership and 14 day cancellation clause are buried in the T&C which most people don't read. I got snookered for the $200 for face and eye cream that doesn't appear to be any different that OTC products. Learn from my mistake!
His company is a rip off and crooked and should be shut down. My elderly mother thought she was getting a free sample and only paying shipping charges but it came the next month at $89.71 and $89.77. When I tried to return it, they would not allow me to return it. I spoke to a Manager (????) Dion Dre ID #1678217. He kept cutting me off as I was talking and wouldn't allow me to return for my elderly mother who is on a fixed income. He was EXTREMELY rude and told me that the customer is NOT always right. This company is doing things illegally. If you buy a product at any department store and don't like it, you return it. Not in this case. They don't want to hear anything you have to say - they just want your money. The government needs to put a STOP to companies like this that are misleading and crooked to a fault. DO NOT - I REPEAT - DO NOT TRY THEIR SAMPLES - they reel you in and take advantage of people. Unknown as they don't give you this information Internet
I am extremely angry about the under-handed way that this company ripped me and other innocent people off They need to be stopped and I need my money back also, please.