By far the worst customer service I have ever received ordering online. I ordered some products that were supposed to be delivered on a Monday. Just before that Monday I noticed that the carrier was bouncing the package back and forward between the same two distribution locations. I waited a couple more days until the package is now 4 days late to send them an email. I explained that the package continues to bounce back and forward between the same distribution locations and asked if they can contact the shipper.
Their immediate response was "no, that's your job not ours" I explained their job was to get me the package I ordered and only after several email soaking a couple days and I felt I had no option other than to call my credit card company, did they get involved and open a ticket with a carrier. When the package finally arrived several more days later, they wrote me an email notify me of delivery. In that same email, and a couple more that followed, I was called "inpatient", "lazy", and lastly "mentally incapable" I only wish I would have seen all the similar reviews on Facebook and elsewhere before I gave them my money.
Everyone in the medical, first responder and public safety industry should be made aware of the dishonest practices used by this company, Live Action Safety. They have developed a reputation for overcharging on shipping, failure to send product and poor/rude customer service. We as a Veteran and Retired First Responder-owned company were disgusted in dealing with them. Horrible and rude customer service, and quickly played the "offended" card just because their customer is impatient because of THEIR lack of quality controls. They scrambled to return my Paypal payment (what company ONLY has Paypal options?) so I wouldn't file a fraud report. When asking for someone in charge, supervisor, etc. I was played with in what obviously proved they are nothing but a garage-based drop-ship company. Joke! Stay away, do a little research, and you'll find many other great options out there for your first repsonder and medical needs!
Live Action Safety, LLC. Reviews
By far the worst customer service I have ever received ordering online. I ordered some products that were supposed to be delivered on a Monday. Just before that Monday I noticed that the carrier was bouncing the package back and forward between the same two distribution locations. I waited a couple more days until the package is now 4 days late to send them an email. I explained that the package continues to bounce back and forward between the same distribution locations and asked if they can contact the shipper.
Their immediate response was "no, that's your job not ours" I explained their job was to get me the package I ordered and only after several email soaking a couple days and I felt I had no option other than to call my credit card company, did they get involved and open a ticket with a carrier. When the package finally arrived several more days later, they wrote me an email notify me of delivery. In that same email, and a couple more that followed, I was called "inpatient", "lazy", and lastly "mentally incapable" I only wish I would have seen all the similar reviews on Facebook and elsewhere before I gave them my money.
Everyone in the medical, first responder and public safety industry should be made aware of the dishonest practices used by this company, Live Action Safety. They have developed a reputation for overcharging on shipping, failure to send product and poor/rude customer service. We as a Veteran and Retired First Responder-owned company were disgusted in dealing with them. Horrible and rude customer service, and quickly played the "offended" card just because their customer is impatient because of THEIR lack of quality controls. They scrambled to return my Paypal payment (what company ONLY has Paypal options?) so I wouldn't file a fraud report. When asking for someone in charge, supervisor, etc. I was played with in what obviously proved they are nothing but a garage-based drop-ship company. Joke! Stay away, do a little research, and you'll find many other great options out there for your first repsonder and medical needs!