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Life Alert Emergency Response, Inc.


Country United States
State Alaska
Phone 1-800-360-0329
Website http://www.lifealert.com/

Life Alert Emergency Response, Inc. Reviews

  • May 6, 2020

I have a pacemaker and pace 100% of the time. When evaluating whether Life Alert would be beneficial to me, I asked Life Alert if their necklace would interfere with my pacemaker. I was assured it was not any problem so I purchased the system.

Shortly after receiving the Life Alert system, the manufacturer of my pacemaker told me that the Life Alert necklace does interfere with my pacemaker and that I should not use it. So I contacted Life Alert to return the system and get a refund.

First, I was given the run around and each person I spoke to at Life Alert said the same exact words, as if a script they were given to say, "We have lots of clients with pacemakers, and they never have complained". My response is that the other clients with pacemakers probably did not complain because they probably never asked the manufacturer of their device if it is safe to use the Life Alert necklace with their pacemaker.

After days of complaining to several members of management at Life Alert, and after threatening a lawsuit, Life Alert finally told me that if I returned the system, they would refund all of my money. However, after I returned the system, Life Alert still refuses to refund approx $200.00 of my money for a "set up" fee.

Why should I pay a set up fee for a device that damaged my health? Why should I pay a set up fee for a device I purchased based on a material misrepresentation? Life Alert is not only a rip off, it looks to me like they are also intentionally and fraudulently inducing pacemaker patients to use a product known to be harmful to them.

  • Jan 25, 2018

Jace Kent said anything and everything to get a verbal authorization including bashing other companies and his own mother. I kid you not.

When our family decided to use another company and I called to inform them of our family decision the tantrum started. Classical delay tactics of hold and transfer and transfer and transfer then the icing on the cake was a "manager" named Barry who suddenly was available then began playing childish phone games pretending he couldnt hear me until I said "you have 30 seconds."

It wasted my time and caused my blood pressure to rise.

Not worth dealing with people who do not respect others.

  • Jun 17, 2016

This is a report on working for Life Alert as an employee in SALES, NOT on what the company does to protect seniors, which is not the issue here... No complaints on that, they do what they say and they keep seniors safe and protected. Here's the complaint:

The company advertises that you will make 50-130k a year. This is misleading and bordering on false advertising because they give only a few salespeople the best qualified leads and screw the new hires.

They're distribution of leads is based on crony nepotism not on your performance. Most of the reps receive a majority of grossly unqualified leads and old recycled leads of seniors who have declined service many times over. They also purposely transfer the customer service calls to the salespeople and count them as leads, their biggest screw you of all . Before you take a job in sales with Life Alert, read the negative sales reviews about Life Alert on the glass-door job website.

They're all true. The reps I talked to were making closer to $500 a week and complained that they're often shorted on their paychecks and gouged for any reason the company can find to cheat their employees out of their full commission . If you don't want to be treated like a rented mule, look elsewhere. I was hired with several others and each quit in under a month. The company runs permanent job listings on Craigslist and hires continuously, which should have been a red flag. Worst experience of my sales career! Life Alert should be investigated by the labor board for their deceitful recruitment practices.

  • Mar 12, 2016

Faulty equipment, horrible customer service. Untrained techs, calls never returned, equipment speaker yelling phone in danger for three days. Grandpa is 83?with cancer,, it scared him upset him. He did not eat or sleep for days. He became distraught. His health suffered. Caused his phone line to not work, oncologist not able to reach him, put his health in danger. Trying to end service with refund no calls returned, have been hung up on yelled at, and again no returned call.

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