By far worse spa experience of my life! They asked for a 50% deposit before seeing the facility and it is non refundable once you arrive. The website looks amazing but the actual facility does not hold up. I purchased the full day spa experience and was extremely disappointed. To start they had none of my services listed when I arrived nobody knew what was going on and I had to remind them of the services I paid for.
Secondly they had no common area and I was left waiting between services in the room o received the service and I mean for like 30 min. The "lunch" they provide was a crappy caesar salad from the restaurant next door.
They provided no drinking water after the massage which even the cheap Asian massage places do and when my fiancee went to get her facial they reported the micro dermabrasion machine was broken, on top of that I requested gel for my fiancee's nails and the nail tech stated she didnt have time.
After putting up a fuss and reminding them I spent over $1000 to be there they did the gel but because it took so long we could not receive her make up application that was promised nor was I ever shown to a "dry spa" or salt room as promised.
2 days after our visit we had a dinner and my wife's nails peeled of that's right peeled, off of her nails no chipping just peeled right off. Heres the kicker, I called to complain before posting a review to give them an opportunity to redeem themselves I asked for a 25% refund for good faith , I make good money it wasnt about the money the manager said she would call me back.
When I received the call back the young lady proceeded to point out the services I requested were not included in the package I purchased even though it clearly states it on their website when i mention the website she said they were changing it they offered me a 10% refund i told them to keep it and posted this review. Stay away total RIP off.
Le Reve Rittenhouse Spa Reviews
By far worse spa experience of my life! They asked for a 50% deposit before seeing the facility and it is non refundable once you arrive. The website looks amazing but the actual facility does not hold up. I purchased the full day spa experience and was extremely disappointed. To start they had none of my services listed when I arrived nobody knew what was going on and I had to remind them of the services I paid for.
Secondly they had no common area and I was left waiting between services in the room o received the service and I mean for like 30 min. The "lunch" they provide was a crappy caesar salad from the restaurant next door.
They provided no drinking water after the massage which even the cheap Asian massage places do and when my fiancee went to get her facial they reported the micro dermabrasion machine was broken, on top of that I requested gel for my fiancee's nails and the nail tech stated she didnt have time.
After putting up a fuss and reminding them I spent over $1000 to be there they did the gel but because it took so long we could not receive her make up application that was promised nor was I ever shown to a "dry spa" or salt room as promised.
2 days after our visit we had a dinner and my wife's nails peeled of that's right peeled, off of her nails no chipping just peeled right off. Heres the kicker, I called to complain before posting a review to give them an opportunity to redeem themselves I asked for a 25% refund for good faith , I make good money it wasnt about the money the manager said she would call me back.
When I received the call back the young lady proceeded to point out the services I requested were not included in the package I purchased even though it clearly states it on their website when i mention the website she said they were changing it they offered me a 10% refund i told them to keep it and posted this review. Stay away total RIP off.