It was the morning of December 10, 2018. I drove my vehicle in to Lambs Auto Center to have a tire patched up from a nail puncture and a routine engine and transmission oil change. I was greeted by a older man by the name of CHO and went into the office/reception area to discuss pricing on labor for the fluid change because I brought my own motor/transmission oil and filters. 5 quarts of Mobile 1 5w30, fram oil filter, about 6 quarts of transmission fluid, and a transmission filter. The price was agreed upon and work was immediately started. I stayed around to witness the mechanic put my vehicle onto a lift and drained the oils from my vehicle. I then preceeded to question the mechanic how long would the service take and he said at least 2 hours. So I stepped away next door to have some breakfast. About 20 min. have passed since I left. I then came back and waited in the office area. Soon after Mr. Cho called for me and said my vehicle is ready. I payed the bill and left but didn't realize at the moment the tire patch wasn't on the invoice. The entire process took about an hour.
As I was driving off I noticed that my vehicle didn't feel any smoother when I stepped on the gas pedal but worse. I have an older vehicle, so I would notice a difference every time the fluids gets changed out. There was also a slight hesitation when I turn the ignition now. Please note that this wasn't the first time I brought my vehicle in for a routine fluid change. And as I was approaching a red light, the temperature needle started to rise and then drop erratically. There were also noises coming from under the hood, like a knocking sound. I then drove back home, which was a short distance away from the Auto Center to check the fluids from the dipstick. Lo and behold, none of the fluids have been changed with new oil I brought them.
The following day I decided to change the engine oil myself to find that the oil coming out from the engine was darker than when I brought it in for an oil change and the filter was screwed on to tightly that i left it in. The filter was the one I supplied. There were also a white grease like substance inside the engine oil port. At this point I was so disgusted and angry. I then did some research online to find out why it was overheating and checked the radiator cap to find a piece of cotton material wedged between the springs. I removed the cotton material. At this point the engine oil was changed and radiator cap cleaned. I went for a test drive and it was a night an day difference. No more overheating and car started right away. Pedal feel was alot smoother and vehicle didn't feel like it was struggling but knock was stil there. I thought to myself. Did they put something in the gas tank and power steering fluid? I have noticed a bit of vibration in the steering now. OMG.
Lambs Auto Center Reviews
It was the morning of December 10, 2018. I drove my vehicle in to Lambs Auto Center to have a tire patched up from a nail puncture and a routine engine and transmission oil change. I was greeted by a older man by the name of CHO and went into the office/reception area to discuss pricing on labor for the fluid change because I brought my own motor/transmission oil and filters. 5 quarts of Mobile 1 5w30, fram oil filter, about 6 quarts of transmission fluid, and a transmission filter. The price was agreed upon and work was immediately started. I stayed around to witness the mechanic put my vehicle onto a lift and drained the oils from my vehicle. I then preceeded to question the mechanic how long would the service take and he said at least 2 hours. So I stepped away next door to have some breakfast. About 20 min. have passed since I left. I then came back and waited in the office area. Soon after Mr. Cho called for me and said my vehicle is ready. I payed the bill and left but didn't realize at the moment the tire patch wasn't on the invoice. The entire process took about an hour.
As I was driving off I noticed that my vehicle didn't feel any smoother when I stepped on the gas pedal but worse. I have an older vehicle, so I would notice a difference every time the fluids gets changed out. There was also a slight hesitation when I turn the ignition now. Please note that this wasn't the first time I brought my vehicle in for a routine fluid change. And as I was approaching a red light, the temperature needle started to rise and then drop erratically. There were also noises coming from under the hood, like a knocking sound. I then drove back home, which was a short distance away from the Auto Center to check the fluids from the dipstick. Lo and behold, none of the fluids have been changed with new oil I brought them.
The following day I decided to change the engine oil myself to find that the oil coming out from the engine was darker than when I brought it in for an oil change and the filter was screwed on to tightly that i left it in. The filter was the one I supplied. There were also a white grease like substance inside the engine oil port. At this point I was so disgusted and angry. I then did some research online to find out why it was overheating and checked the radiator cap to find a piece of cotton material wedged between the springs. I removed the cotton material. At this point the engine oil was changed and radiator cap cleaned. I went for a test drive and it was a night an day difference. No more overheating and car started right away. Pedal feel was alot smoother and vehicle didn't feel like it was struggling but knock was stil there. I thought to myself. Did they put something in the gas tank and power steering fluid? I have noticed a bit of vibration in the steering now. OMG.