This company offered a free trial for shipping cost only. The product was never received although I received a shipping reference number. 14 days after I ordered, my credit card company alerted me to a $98 charge and asked if it was legitimate. I replied no. Credit Card company blocked my card and called me for further info. They directed me to the company to ask that charges be reversed. The rep on the phone refused to reverse charges without returning any unused product. I again reinterated that the product was never received nor was I aware that an additional charge would be charged in any event. She refused to transfer me to a supervisor or anyone above her. She indicated that she could refund 50% of the charge, however I declined to pay for a product that I never received nor that there was any additonal charge after the free = shipping.
The company after e-mailing them several times finally cancelled any account they had on record, but still refuses to refund any monies as their tracking says the product was delivered on June 6 (ordered on May 31) and that there was only 14 days of the free trial and that on the 14th day from date of order (don't understand how even if the product had been delivered that you could try the product for the 7 days that the supposed product was in transit??) a charge of $98 would be charged for the trial size product. I am not sure what size or if the product is worth anything as it was never received.
Very poor customer service and an unprofessional company. Do not order from this company. A definite rip-off. Will be reporting to FTP and BBB also.
I ordered the skin care trial kit from LaskinSerum and was billed for shipping 3.95 and another 4.95 for the second product offered. after a few weeks i receieved a payment from my credit car for $97.41 from Lulaluciouslift then another from Laskinserum whom i found is La Skincare serum billed $98.41 to my credit card also.
To my understanding; I was to pay the shipping on each product to try and like or dislike. so far 2 companies has charged my credit card. I called Lulaluciouslift and was told that they had no record of me nor could their computers find my charges and that they could do nothing to help me. I was hung up on after continuing to find out why had they billed me but still nothing. i called back and was treated the same way.
I then called the LA Serum company and was told that even though i didnot see an 14 day opt out and even though the serum burned my eyes, I should still use it for a while and no payment would be returned. I explained that i donot want the product and as stated before I was told that i had to pay and that they would negoiate a payment for me.
After being hung up on by one company. The other demaned i still pay. I recieved a call back from LA Skincare (whoever they are to be) and was given a return product code to send the product back at my expense and was told the issue would be negoiated. Still not telling me who this other company was nor why was i paying to send this package back. God knows I donot want to look good nor be with out wrinkles for the cost of nearly 200.00 per month plus becoming blind from the worthless serum burning my eyes.
I called and filed a disspute with my credit card company as I know this will be a long process to get this off my credit card monthly. I hope no one else is being pulled in by hidden charges and a product that may or maynot remove the wrinkles and aging looks that god intended us to have. This is horrible to deal with when you are a honest person with people so rude to deal with. Any help available?
No other stated obligations were posted. I ordered and subsequently my credit card was charged the $3.95 and $4.95.2 Weeks later, a 2 other entry for $97.41 and $98.41 were on my credit card account under the name of Cel Luxorlift . I contacted the company to cancel and requested to remove $97.41 and $98.41 and the company refused Upon further research, including other complaints listed on this site, I found out that this company was representing the Skin Care element and that that amount had been charged to my account without my knowledge, approval or consent. I am a senior citizen, retired and I am on limited income. I am requesting the company credit back $97.41 and $98.41 to me
LA SKIN posted an offer to receive their trial LASkin Lift and LASkin Serum for the shipping cost of $3.95 and $4.95. No other stated obligations were posted.
I ordered and subsequently my credit card was charged the $3.95 and $4.95.2 Weeks later, a 2 other entry for $97.41 and $98.41 were on my credit card account under the name of Cel Luxorlift . I contacted the company to cancel and
requested to remove $97.41 and $98.41 and the company refused
Upon further research, including other complaints listed on this site, I found out that this company was representing the Skin Care element and that that amount had been charged to my account without my knowledge, approval or consent.
I am a senior citizen, retired and I am on limited income.
I am requesting the company credit back $97.41 and $98.41 to my credit card.
LA Skin Reviews
I've been trying to get a hold of them to cancel this but every phone number doesn't work . No customer service.
This company offered a free trial for shipping cost only. The product was never received although I received a shipping reference number. 14 days after I ordered, my credit card company alerted me to a $98 charge and asked if it was legitimate. I replied no. Credit Card company blocked my card and called me for further info. They directed me to the company to ask that charges be reversed. The rep on the phone refused to reverse charges without returning any unused product. I again reinterated that the product was never received nor was I aware that an additional charge would be charged in any event. She refused to transfer me to a supervisor or anyone above her. She indicated that she could refund 50% of the charge, however I declined to pay for a product that I never received nor that there was any additonal charge after the free = shipping.
The company after e-mailing them several times finally cancelled any account they had on record, but still refuses to refund any monies as their tracking says the product was delivered on June 6 (ordered on May 31) and that there was only 14 days of the free trial and that on the 14th day from date of order (don't understand how even if the product had been delivered that you could try the product for the 7 days that the supposed product was in transit??) a charge of $98 would be charged for the trial size product. I am not sure what size or if the product is worth anything as it was never received.
Very poor customer service and an unprofessional company. Do not order from this company. A definite rip-off. Will be reporting to FTP and BBB also.
They keep charging my card and I'm allergic to their products and can't reach them by phone.
I ordered the skin care trial kit from LaskinSerum and was billed for shipping 3.95 and another 4.95 for the second product offered. after a few weeks i receieved a payment from my credit car for $97.41 from Lulaluciouslift then another from Laskinserum whom i found is La Skincare serum billed $98.41 to my credit card also.
To my understanding; I was to pay the shipping on each product to try and like or dislike. so far 2 companies has charged my credit card. I called Lulaluciouslift and was told that they had no record of me nor could their computers find my charges and that they could do nothing to help me. I was hung up on after continuing to find out why had they billed me but still nothing. i called back and was treated the same way.
I then called the LA Serum company and was told that even though i didnot see an 14 day opt out and even though the serum burned my eyes, I should still use it for a while and no payment would be returned. I explained that i donot want the product and as stated before I was told that i had to pay and that they would negoiate a payment for me.
After being hung up on by one company. The other demaned i still pay. I recieved a call back from LA Skincare (whoever they are to be) and was given a return product code to send the product back at my expense and was told the issue would be negoiated. Still not telling me who this other company was nor why was i paying to send this package back. God knows I donot want to look good nor be with out wrinkles for the cost of nearly 200.00 per month plus becoming blind from the worthless serum burning my eyes.
I called and filed a disspute with my credit card company as I know this will be a long process to get this off my credit card monthly. I hope no one else is being pulled in by hidden charges and a product that may or maynot remove the wrinkles and aging looks that god intended us to have. This is horrible to deal with when you are a honest person with people so rude to deal with. Any help available?
No other stated obligations were posted. I ordered and subsequently my credit card was charged the $3.95 and $4.95.2 Weeks later, a 2 other entry for $97.41 and $98.41 were on my credit card account under the name of Cel Luxorlift . I contacted the company to cancel and requested to remove $97.41 and $98.41 and the company refused Upon further research, including other complaints listed on this site, I found out that this company was representing the Skin Care element and that that amount had been charged to my account without my knowledge, approval or consent. I am a senior citizen, retired and I am on limited income. I am requesting the company credit back $97.41 and $98.41 to me
LA SKIN posted an offer to receive their trial LASkin Lift and LASkin Serum for the shipping cost of $3.95 and $4.95. No other stated obligations were posted.
I ordered and subsequently my credit card was charged the $3.95 and $4.95.2 Weeks later, a 2 other entry for $97.41 and $98.41 were on my credit card account under the name of Cel Luxorlift . I contacted the company to cancel and
requested to remove $97.41 and $98.41 and the company refused
Upon further research, including other complaints listed on this site, I found out that this company was representing the Skin Care element and that that amount had been charged to my account without my knowledge, approval or consent.
I am a senior citizen, retired and I am on limited income.
I am requesting the company credit back $97.41 and $98.41 to my credit card.