I signed up for KickFire (at the time it was called VisiStat) a little over a year ago.
It's a SaaS product that you pay monthly for, but they REQUIRE an initial 1 year term.
I was skeptical, but the salesperson told me there would be no auto-renew and even sent a contract that stated a "12 month" term to confirm.
The product wasn't horrible, but it certainly didn't help us.
I expected that it would cancel after the 12 month term -- because that is specifically what the salesperson told us -- but I noticed a charge on month 13.
I wrote to customer support to ask they kindly stop charging us and make sure the account was closed.
This is when things got bad.
I hadn't even logged into the system for 6 months and I was paying as agreed, but since I hadn't cancelled a service that I didn't even know I had to cancel, I was now on the hook for another 11 months of a service I wasn't even using.
Apparently because I don't have something in writing where the salesperson said it would not auto-renew (he insisted on meeting via phone so I have barely anything written), they will not honor our request to cancel the contact and insist on charging us $500/mo for the next 11 months.
This is insane. I hadn't even logged ino the service for the last 5 months, but I kept paying because I agreed to one year and now they stick me with this.
Do not use these guys. The product isn't worth it. The data you get on visitors is very basic, based on ISP and mostly unactionable.
Don't believe what sales people tell you. Their contract "terms" were on a url (not in the pdf contract) so they can change them at anytime.
KickFire Reviews
I signed up for KickFire (at the time it was called VisiStat) a little over a year ago.
It's a SaaS product that you pay monthly for, but they REQUIRE an initial 1 year term.
I was skeptical, but the salesperson told me there would be no auto-renew and even sent a contract that stated a "12 month" term to confirm.
The product wasn't horrible, but it certainly didn't help us.
I expected that it would cancel after the 12 month term -- because that is specifically what the salesperson told us -- but I noticed a charge on month 13.
I wrote to customer support to ask they kindly stop charging us and make sure the account was closed.
This is when things got bad.
I hadn't even logged into the system for 6 months and I was paying as agreed, but since I hadn't cancelled a service that I didn't even know I had to cancel, I was now on the hook for another 11 months of a service I wasn't even using.
Apparently because I don't have something in writing where the salesperson said it would not auto-renew (he insisted on meeting via phone so I have barely anything written), they will not honor our request to cancel the contact and insist on charging us $500/mo for the next 11 months.
This is insane. I hadn't even logged ino the service for the last 5 months, but I kept paying because I agreed to one year and now they stick me with this.
Do not use these guys. The product isn't worth it. The data you get on visitors is very basic, based on ISP and mostly unactionable.
Don't believe what sales people tell you. Their contract "terms" were on a url (not in the pdf contract) so they can change them at anytime.