I was in a wreck and had my car totaled, but thought I would be covered because of the Gap Insurance, Kieth Pierson sold me at $799.00. But the last $800.00 I owed was denied by gap. Saying The dealer sold me the car for over 120% msrp which was $989 over. I called Kieth Pierson to see if they would make it right and just pay me the refund of $799.00 on the gap they sold me. I got a voicemail , so I left a message. Of course I was not near my phone when it rang back. Tried to call back. Was told to hold. Could hear them as they didn't put me on hold. They pushed around my call and I got a finance guy who refused to get me to the warranty clerk and he was not helpful. When I asked for Mr. Pierson's email or his assistant he convently didn't know it or the assistants name. All I want is for the dealer to pay me back the 799.00 for gap that turned out to be of no help. Since Gap said Keith Pierson over charged me. The last person I talked to at the dealer actually said get legal advise! I just want them to make it right. At least I know I won't buy my new car from there. I would rather go way out of my way to another dealer!
On August 25, 2015, I called Keith Pierson Toyota and talked to Sales Manager Daniel Brower to ask if they had a 2011 Toyota Sienna in stock that was on their website. I also provided the vin number. He said they did and I drove to the dealership. After 30 minutes of the run around, they showed me a different, 2014 Sienna and claimed they had sold the 2011 right when I had called. Upset but not the kind of person to make a scene, I left and the next day, I emailed the dealership owner explaining what happened and how I was upset his dealership wasted my time. I copied Toyota.com at [email protected] and Mr. Premdas, another manager with the dealership.
I received no response to my email to Keith Pierson and received relatively little consolation from Toyota.
I expected nothing material. I was just upset at my treatment. Water under the bridge as they say. I then started receiving daily phone calls from Keith Pierson's regular sales staff! I received calls on 8/24, 8/28, 8/29, 8/30, and again, today, 8/31. Salesman Eddie Jr. Left messages most of those days. Every message was fairly the same where Eddie Jr. would state he understands the vehicle I am after and that they do NOT have it but that he is looking on my behalf and that he was sorry he didnt reach me.
I finally was at my phone when it rang today and talked to Eddie and told him I received all his messages from the previous 3 days telling me that he does NOT have the vehicle I am after and that he is looking. Eddie confirmed this had not changed today and he was looking to leave a 4th similar message before I answered. I asked Eddie if he could just email me IF he finds one. He said he was not allowed to email me. (he is only allowed to call my phone... every day apparently) I asked Eddie to stop calling me.
Keith Pierson Toyota wasted my time when they confirmed they didnt have the van I drove to see. When I emailed them after the fact, the dealerships behavior became bizarre. I do not understand why they would call me every day to tell me they did NOT have the van I wanted other than to try to irritate me. I hope others can avoid this treatment.
Keith Pierson Toyota Reviews
I was in a wreck and had my car totaled, but thought I would be covered because of the Gap Insurance, Kieth Pierson sold me at $799.00. But the last $800.00 I owed was denied by gap. Saying The dealer sold me the car for over 120% msrp which was $989 over. I called Kieth Pierson to see if they would make it right and just pay me the refund of $799.00 on the gap they sold me. I got a voicemail , so I left a message. Of course I was not near my phone when it rang back. Tried to call back. Was told to hold. Could hear them as they didn't put me on hold. They pushed around my call and I got a finance guy who refused to get me to the warranty clerk and he was not helpful. When I asked for Mr. Pierson's email or his assistant he convently didn't know it or the assistants name. All I want is for the dealer to pay me back the 799.00 for gap that turned out to be of no help. Since Gap said Keith Pierson over charged me. The last person I talked to at the dealer actually said get legal advise! I just want them to make it right. At least I know I won't buy my new car from there. I would rather go way out of my way to another dealer!
On August 25, 2015, I called Keith Pierson Toyota and talked to Sales Manager Daniel Brower to ask if they had a 2011 Toyota Sienna in stock that was on their website. I also provided the vin number. He said they did and I drove to the dealership. After 30 minutes of the run around, they showed me a different, 2014 Sienna and claimed they had sold the 2011 right when I had called. Upset but not the kind of person to make a scene, I left and the next day, I emailed the dealership owner explaining what happened and how I was upset his dealership wasted my time. I copied Toyota.com at [email protected] and Mr. Premdas, another manager with the dealership.
I received no response to my email to Keith Pierson and received relatively little consolation from Toyota.
I expected nothing material. I was just upset at my treatment. Water under the bridge as they say. I then started receiving daily phone calls from Keith Pierson's regular sales staff! I received calls on 8/24, 8/28, 8/29, 8/30, and again, today, 8/31. Salesman Eddie Jr. Left messages most of those days. Every message was fairly the same where Eddie Jr. would state he understands the vehicle I am after and that they do NOT have it but that he is looking on my behalf and that he was sorry he didnt reach me.
I finally was at my phone when it rang today and talked to Eddie and told him I received all his messages from the previous 3 days telling me that he does NOT have the vehicle I am after and that he is looking. Eddie confirmed this had not changed today and he was looking to leave a 4th similar message before I answered. I asked Eddie if he could just email me IF he finds one. He said he was not allowed to email me. (he is only allowed to call my phone... every day apparently) I asked Eddie to stop calling me.
Keith Pierson Toyota wasted my time when they confirmed they didnt have the van I drove to see. When I emailed them after the fact, the dealerships behavior became bizarre. I do not understand why they would call me every day to tell me they did NOT have the van I wanted other than to try to irritate me. I hope others can avoid this treatment.