KARZ took my car because the driver side door was messed up and they took it right after I made a payment. It shouldn't have mattered to them as long as I was paying my note.
I bought a 2012 Hyundai Elantra from Karz Plus on 6/26/16, for my son(s) because they are going to College. On 8/15/16, the car stopped running. I had bought an extended warranty from them (for $995.00) and they never even turned the warranty into the extended warranty company (which is called 1st Extended Service (800) 527-3426). So, the first issue was that in over 30 days- my extended warranty was “never even registered.” (I think they were trying to keep my money).
Then, after 3 days of waiting for the warranty to register in their system, 1st Extended Service (a product that Karz Plus sells) tells me that if I live within 40 miles, that I have to "go back to the dealership" and use “their mechanic.” “Their” mechanic is Alex. So, I call Kars Plus mechanic Alex, and the mechanic will not even look at my vehicle and tells me "it is an electrical issue"- yet he has never laid eyes on my car, nor has he inspected it. When I call Karz Plus and ask to speak to a manager- I get hung up on.
My car has been on the side of the road for FIVE days now (today is 8/23/16) and I cannot get either the car dealership, nor 1st extended warranty company to help me.
When I call Karz Plus, they refer me to 1st extended warranty company. When I call 1st warranty company- they refer me to Karz plus.
There is a SCAM going on here!
So, the warranty cannot be used and they took $995.00 from me- and my car is on the side of the road.
Basically- $995.00 has been scammed out of me and NO services are being rendered.
And, if you call their “warranty” company called “1st extended Warranty,” be prepared for a 20-40 minute hold- just to be hung up on when you ask for the contract number for your non-existent warranty.
They could care less. HORRIBLE customer service, horrible treatment.
Karz Plus Reviews
KARZ took my car because the driver side door was messed up and they took it right after I made a payment. It shouldn't have mattered to them as long as I was paying my note.
I bought a 2012 Hyundai Elantra from Karz Plus on 6/26/16, for my son(s) because they are going to College. On 8/15/16, the car stopped running. I had bought an extended warranty from them (for $995.00) and they never even turned the warranty into the extended warranty company (which is called 1st Extended Service (800) 527-3426). So, the first issue was that in over 30 days- my extended warranty was “never even registered.” (I think they were trying to keep my money).
Then, after 3 days of waiting for the warranty to register in their system, 1st Extended Service (a product that Karz Plus sells) tells me that if I live within 40 miles, that I have to "go back to the dealership" and use “their mechanic.” “Their” mechanic is Alex. So, I call Kars Plus mechanic Alex, and the mechanic will not even look at my vehicle and tells me "it is an electrical issue"- yet he has never laid eyes on my car, nor has he inspected it. When I call Karz Plus and ask to speak to a manager- I get hung up on.
My car has been on the side of the road for FIVE days now (today is 8/23/16) and I cannot get either the car dealership, nor 1st extended warranty company to help me.
When I call Karz Plus, they refer me to 1st extended warranty company. When I call 1st warranty company- they refer me to Karz plus.
There is a SCAM going on here!
So, the warranty cannot be used and they took $995.00 from me- and my car is on the side of the road.
Basically- $995.00 has been scammed out of me and NO services are being rendered.
And, if you call their “warranty” company called “1st extended Warranty,” be prepared for a 20-40 minute hold- just to be hung up on when you ask for the contract number for your non-existent warranty.
They could care less. HORRIBLE customer service, horrible treatment.