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JuvaLux Skincare

Country United States
State California
City Santa Ana
Address P.O. Box 25380
Phone (888) 250-8922

JuvaLux Skincare Reviews

  • Oct 30, 2017

Eye Care Scam:

The aforementioned product was advertised online as a free offer, and sent to me for s&H charges, supposedly. This was followed by a second set of eye care products that I did not order. I await my credit card statement(s) to dispute any charges as I now have learned that this is a scam. The HGTV star's name and picture was used in the original ad.

John Hatfield

hatfieldjohn333 @ yahoo. com

  • Jan 16, 2017

I went online searching for an effective skin tightening serum and chose Juvalox skin cream at a charge of 4.95 on a trial basis on August 23, 2016. I thought it was odd that there were no details on any purchases after the trial. I had read the complete order form paying much attention to any hidden fees that I may be charged.

There was limited information relating to the process of this offer, however after making sure there was a contact phone number for customer service, I purchased the item.

After using the product a few days, I was not satisfied and called customer service and told the agent I wanted to cancel the order and return the product. She immediately told me there would be no refund and that I had agreed to purchase the item for full price, speaking in a defensive tone.

I could tell I had been scammed merely by the manner in which she handled my call. I immediately called my credit card company and filed a dispute claim. Juvalox had already charged my account $38.71 in addition to the trial price of $4.95.

I received a letter from my credit card company January 13, 2017, stating that based on the information they received from Juvalox, they could not reverse the charge on my account.

Please help me. This company is operating under fraudulent advertising. Thank you,

  • Nov 23, 2016

Juvalux fraudently drafted my bank account two months in a row for products I did not order and did not receive. They advised they had my IP address???? and tracking number and therefore could not refund my money. I explained to them again. I did not order the product and did not receive the product. They put me through a long dissertation on how they were going to contact the Nashville police department, have them come to my apartment, take a report and prosecute the owner of the computer with the IP address.

This is totally ridiculous. It is scam and a fraud!!

I didn't use my credit card however, they have my credit card information. I am having the bank close the account and dispute the charges.

  • Oct 18, 2016

Guess I wasn't the only one fooled!

All these stories sound like mine. What's worse, is I didn't follow my own gut instinct BEFORE I hit enter and checking my statement I see the charges which are clearly not worth the "sample" product advertised. Buyer Beware, again, if it sounds so good to be true, it obviously isn't.

  • Sep 13, 2016

Rip off. BEWARE!!!

Consumers, it is not your fault that you were ripped off. There is no place in their ad which mentioned you will see charges from these crooks. I called them and demanded my money back and to close my account. Well, I was stuck with the two shipping cost, but got the 38.41 reversed and prevented any future charges. This is a fraudulent business racket.

  • Sep 8, 2016

I ordered what appeared to be a free trial offer of Juvalux skin care products, allegedly endorsed by Joy Behar and Whoopi Goldberg. I had only to pay shipping and I would get my free sample. What they don't say right up front is that after 2 weeks they nail you with a $176 dollar bill, which overdrew my checking and really screwed me up badly. I have been to my bank to report the unauthorized charges on my account, I have called the company to cancel and discontinue all orders. I have also turned them in to the better business bureau.

Since this happened I have been experiencing a very bad bout of depression. I did find the clause in the terms of agreement that said it would charge and it was like a subscription, but it was really small fine print on a separate page from the product description. I believe that this information should be right there up front in the advertising description. I would never have ordered it, had I known. Buyer beware there is truly no such thing as a free trial. I truly hope that Joy Behar and Whoopi Goldberg aren't involved with this company.

  • Sep 5, 2016

The product I ordered gave you a 14 day free trial, if you paid shipping and although they say it's on their website clearly that you have 4 days to receive it and 10 days to try it before they charge you $89 and then you're enrolled in auto ship, it is not! You have to press in the the terms and conditions to read it. This is totally false advertising. Secondly, if you don't like it there is no money back guarantee. Customer service is a joke, you tell they are taught what to say and they say there are no supervisors to talk to on the weekends. Well keep pressing because there are supervisors or at least they say they need to talk to them before they will credit your account. Beware this company is a farse l.

  • Sep 1, 2016

I fell for an online pitch about skin cream, supposedly pitched by Joy Behar and Whoopi Goldberg from "The View." I ordered what I thought was a free sample, paying shipping only, for some skin cream and some eye cream.

The catch was, a) Joy Behar has NO AFFILIATION with this company (nor does Whoopi Goldberg). And the "Two Week Trial Offer" was not fully explained.

The customer service person explained to me that if I didn't cancel my "order" within the two week period, I would be charged $175. for the two products I'd already received.

First thing: it's FRAUD to claim that Behar et al are participants, when they are NOT.

Second, by their count, I called them up WITHIN a two week period to cancel. (My initial order for the "free trial" went in on the afternoon of August 17, and my call to them was in the MORNING of August 31, hence, technically within the two weeks.

Mainly, though, they didn't make clear to the reader that this was a subscription deal in the first place. And more importantly, the only reason I looked at all was because of the Behar/Goldberg connection, which DOESN'T EXIST.

There should be a class action lawsuit about this. I would think Joy Behar, and all the other celebrities I saw on the marketing deal, would want to SUE THIS COMPANY. Anyway, I would gladly join in on a class action suit.

  • Jun 10, 2016

Website States free trial only 4.95 for shipping if after 14 days if you like the product call them and they'll start sending full-size bottles

I canceled it after having it within two days it irritated my skin. They charged my credit card to 38.95 they said it was for early cancellation there was nothing that said a penalty for early cancellation web stated call within 14 days and you won't be billed anything they refused to take the charge off my credit card it's a very tiny sample for 38.95 they won't allow you to ship it back

So there is no such thing as a free trial it's for a moisturizer and eye cream. Heather such companies tell you to ship back the unused portion and you'll get a full refund but those are full-size products that you're buying this was just a trial

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