I ordered a cover on Monday 4-16-2018 it is now Thursday 4-26-2018 and the order is still being processed. Customer service is horrible. I swear it is a call center that I am talking to. No One can give me a status of my order or tell me what is going on. I am told every time that I will receive an email within 24 hours answering my questions and all the person on the other end of the phone can do is put in a ticket. The emails I receive are just a B.S. apology with no info. I am now dealing with the fiasco of trying to cancel my order and get my money back. I am going to do everything I can to let people know DO NOT DO BUSINESS WITH JUST MOTORCYCLE COVERS . COM. This has been the most horrible experience I have ever had with internet shopping just HORRIBLE!
I purchased a Superior Guard™ 5L Motorcycle Cover from JustMotorcycleCovers.com back on 5/30/15. According to their website, the cover comes with a 10 year warranty. After only 2 years the cover has started falling apart. I contacted the company to inquire about their warranty and they told me that I had to pay a $35.00 warranty fee which covers the shipping of the replacement cover. I paid their fee but when I received the replacement cover it was not the same cover that I originally paid $95.00 for but a cover that they normally sell for $35.00 on their website. When trying to get assistance with getting the problem resolved I have received no assistance with the problem. When talking with anyone via phone I found out that the second I bring up what I’m trying to get resolved, they put you on hold or hangup on you.
I want this complaint to be published so that anybody thinking about doing business with these scammers will be warned to STAY AWAY and make your purchase elsewhere.
JustMotorcycleCovers.com Reviews
I ordered a cover on Monday 4-16-2018 it is now Thursday 4-26-2018 and the order is still being processed. Customer service is horrible. I swear it is a call center that I am talking to. No One can give me a status of my order or tell me what is going on. I am told every time that I will receive an email within 24 hours answering my questions and all the person on the other end of the phone can do is put in a ticket. The emails I receive are just a B.S. apology with no info. I am now dealing with the fiasco of trying to cancel my order and get my money back. I am going to do everything I can to let people know DO NOT DO BUSINESS WITH JUST MOTORCYCLE COVERS . COM. This has been the most horrible experience I have ever had with internet shopping just HORRIBLE!
I purchased a Superior Guard™ 5L Motorcycle Cover from JustMotorcycleCovers.com back on 5/30/15. According to their website, the cover comes with a 10 year warranty. After only 2 years the cover has started falling apart. I contacted the company to inquire about their warranty and they told me that I had to pay a $35.00 warranty fee which covers the shipping of the replacement cover. I paid their fee but when I received the replacement cover it was not the same cover that I originally paid $95.00 for but a cover that they normally sell for $35.00 on their website. When trying to get assistance with getting the problem resolved I have received no assistance with the problem. When talking with anyone via phone I found out that the second I bring up what I’m trying to get resolved, they put you on hold or hangup on you.
I want this complaint to be published so that anybody thinking about doing business with these scammers will be warned to STAY AWAY and make your purchase elsewhere.
THESE PEOPLE ARE SCAMMERS!