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Just Fashion Now

Country United States
State California
City City of Industry
Address 18551 E Arenth Ave, Dept CA #5

Just Fashion Now Reviews

  • Feb 16, 2021

I ordered a dress for $19, paid $12.00+ in shipping. It was supposed to take 7-14 days to receive. It took 5 weeks. The dress arrived but has a glaring pattern mismatch all along the back, the pattern off by 2”. The company insists I send the garment back to China, despite having an office in Chicago, IL. I’ve send three pictures to them of this problem and have received an offer of 10, 25 and 35% refund to forget the whole deal. The 35% discount amounts to about $6.38, which is about half of what I paid to receive the dress.

I opened up a case through PayPal and they thought this was a delayed shipping problem and closed the case when tracking showed I received the item. Not helpful! I fail to see why I have to pay to ship this back when they’ve obviously sent something that doesn’t meet any standard, doesn’t meet their stated “QA inspection” and is just wrong. This company shouldn’t be allowed to keep my money for the dress and shipping charges because they shipped something that didn’t even meet their own quality standards as stated. And then make me spend more to get the dress to China and if and when they get it (which can be disputed), they’ll refund the $19 I spent on the dress alone. I’d be spending more in shipping the dress around the world than what I paid for it.

Consumers should know about Just Fashion Now and their business practices.

They’ll keep your money, making things impossible for any kind of reasonable refund if you’re dissatisfied. This is about if I like the garment or fit, it’s about them sending me an unwearable garment that they’ll take no responsibility for. They should be held accountable or forced out of business.

  • Apr 30, 2020

We placed and order the first week of April, 2020. When the order did not arrive per the confirmation email we received, we emailed their customer service dept. We received an email from their office (this is the first time we found out it was a chinese based company) with a website for tracking the order.

Their website claimed that the order had been shipped and put into the USPS system. They provided a USPS tracking number. The USPS website has no record of this tracking number.

Additional emails to their customer service department have been unanswered. It appears to be a fraudulent or very poorly run enterprise.

  • Jan 27, 2020


I ordered dresses from this company, 4 in total which I wanted different colours, I have been send 4 dresses in the same colour. Just fashion just keep ignoring my emails. I will never shop with this company again.

  • Nov 13, 2019

I ordered boots, pants and shirt from Just now Fashion on Sept 9th 2019, received the boots last month and never received my shirt or pants, I have sent numerous emails to them out of 6 maybe 3 have been answered, stating once its processed it will be shipped.

Where is my merchandise I asked, I don't see why it would take so long for people to receive their merchandise. so know when I log on to send an email, it doesn't even go, like they locked my account. Can you please do something about this company, they should be sued for fraud.

  • Oct 31, 2019

Their pictures are misleading!!! Do not buy from this website! I bought nine (9) garments from Just Fashion Now and have received a steady stream of shoddy, ill-sized pieces of crap that exhibit poor workmanship. I have bought better clothing from Walmart. In fact, this clothing is an insult to Walmart.

The “merchandise” arrived in obviously shop-worn packaging that appeared to have been returned multiple times. I won’t bother to return this crap to Just Fashion Now and will just donate this crap to charity. I really feel bad donating this crap!!! Buyer beware!! I am going to tell all my friends not to buy this crap. It’s a scam!!!

Buy from Amazon, HSN and QVC. They sell quality merchandise and deliver in a timely manner. I brought this crap from Just Fashion Now and have been waiting over four weeks to receive all I bought. Again, don’t buy from this site!!!

I brought what appeared to be a granny square cardigan. I was misled. It was a print of granny squares on cloth. It was unreal. I also bought a sweater coat and they shipped me a garment that did not match the picture. The picture was from knot and crochet free pattern sites.

  • Oct 22, 2019


They said I had to return the item to HONG KONG. I had to waste 1/2 the cost of the item to get a refund. They never said on their site this specification. I'll NEVER USE PAY PAL AGAIN EITHER.

  • Aug 10, 2019

I ordered my wife a dress in U.S. size 14. They sent a size 4XXX and it fit like a tent. I sent them an email that I wanted to return for a smaller size and they could pay the shipping since they sent the wrong size. Instead, they told me the postage would be around $20 to send to China. They offered me 15% of the cost as a refund to my card or 20% gift card to be used later. I told them they made the mistake and it was their responsibility to foot the bill to make it right. They refused.

I sent in a dispute to my bank and after investigating they ruled in my favor. I've seen numerous complaints and I told some of the other victims to dispute it with your bank.

  • Aug 4, 2019

Ordered 3 ladies pairs of shoes. Approx $45.00 (US) each. One pair never arrived in over 3 months however the website customer service simply says "yes it did". I then pay $57.25 US Postage to return the other 2 pairs that did arrive to get a $85.00 refund.

US Postal system shows the package delivered into customs in China but again the customer service of the Just Fashion website says "no refund until they receive the package". I sent them the tracking showing it was delivered into China Customs over 2 months ago.

Needless to say I am out the $150.00 for the shoes and the shipping, out the $57.25 to return the 2 pair i did receive for total out of pocket of $207.25 and have no items. I say buy locally because for $207.25 and no shoes I certainly could have bought my wife shoes and gotten a thanks out of it.

  • Jun 25, 2019

The clothes online looked gorgeous. They sent me cheap stuff, wrong sizes and told me I'd have to send my return to China, paying custom fees with no guarantee it would arrive there. Product was so cheap & shoddy, you wouldn't wear to a fire.

We shoppers are helpless against such thievery. I wish I'd continued my complaint with Paypal. I opted out when they (Just Fashion Now scammers) said they'd reimburse me. They didn't.

  • May 30, 2019

I ordered two pair of pants which were advertised in the title and description as being linen. they arrived and are a cheap poly/cotton blend. Company says I can send back at my own expense and that is all they will do.

I have contacted them 5 times and they say the same thing each time. I am contacting pay pal tomorrow and telling them what happened. they will stand behind me.

  • May 22, 2019

I tried to return a dress> I ordered an XL and they sent me a 5X..

I am sending you a copy of the email I got back regarding a [email protected] Sorry that you are not satisfied with the item(s). Please note that the customer must respond to every email within 7 days. If not, we will close this case after the aforementioned deadline.

Our return center is located in Guangzhou, China. According to our return policy, the customer is responsible for return shipping cost and any other related return charges (including possible custom fee). Your refund will be processed after our return center received and inspected the return package.

Since International return might result in long waiting time and incur substantial return cost on your side, we recommend some alternative methods to resolve this issue. We would like to offer you 15% cash refund or 20% store credit refund instead of returning the item(s).

If there are any sizing issues, you can use this fund to alter the cloth. To learn more about our store credit policy, please visit If you still want to return/exchange the package, you should email us for a return label within 7 days,the aforementioned deadline.

You can check the return policy here: Thanks for your patience! Please don’t hesitate to email us if you have any questions.

  • May 19, 2019

Items took 3.5 weeks to receive. Items were not as described. Very cheap quality. Cost to return was $33.60 since retailer required tracking number. Would only cost $10.72 if sent regular mail. Cost of total purchase was $53.96 which included $6 postage.

Very disappointed with quality of items, length of time to get and difficulty in return policy. Easier to give them my first born than to return items.

  • Apr 27, 2019

I placed an order with on March 22,2019. It is order # J2118469. I order 4 womens tops. Total amount $86.92, which was taken out from my checking account on March 22, 2019,plus 87 cents for international shipping.

I have never received shipping conformation. I email justfashion now on April 12,2019, and they replied sorry for the delay your order is ready to be shipped. But I still have not recieved it and now they won't respond to my emails.

  • Dec 12, 2018

Never received orders though written as shipped

never received order though written as shipped no accurate phone ?

  • Oct 27, 2018

JustFashionNow (Chicv International) is a complete rip off. It is a CHEAP CHINESE MFG DISGUISED AS AN AMERICAN COMPANY. I bought wedge shoes that took months to arrive (from China)they were terrible crap quality (I would never wear) and a much smaller size (by half!) I CONTACTED THEM RIGHT AWAY, they never write back until I followed up several times and then told me it was too late to return. I disputed at PayPal and they asked me to send back to CHINA which would have cost as much as the shoes! We should be able to return defective merchandise at the sellers cost! Never ever buy from this company!! They are a sham and ripoff!!

  • Jul 29, 2018

Two months ago I ordered some clothing. I have not received my order. I have attempted to contact them by e-mail and will either get a referral to make contact which will not accept my invoice order number. You cannot request information on the status of your order without the number. Paid $75.00 for the clothing and so far have not received it .

  • Jul 26, 2018

They have ripped me off for $138 in merchandise that they couldn’t give a ship date after 30 days, so I cancelled the order and requested a refund. They sent an email stating they would cancel and refund my money within one week. After 2 weeks and no response from them for an update on my refund I filed a complaint with PayPal. PayPal got them to respond to me finally. I received an email from Just Fashion Now customer support telling me that they couldn’t refund money back into my PayPal account because it was frozen due to the open case file. They told me to close the case with PayPal and they would refund the money within 1 week.

I closed the case that same day and notified them of it and it has been over 3 weeks now and I still haven’t received the refund, nor will they respond to my emails. And it gets worse! It appears they have tricked me into closing my PayPal case against them, because once you close it, you cannot re-open that case against them again!! So as far as PayPal knows, it looks like they came to a resolution with me and everything is fine. I am not through fighting them though...I am posting my experience about them all over the internet and getting the word out. DO NOT do business with this company!!!!

  • Jul 21, 2018

The JFN advertisements appear on my email pages, apparently using internet purchase tracking adware. Nothing new.

I ordered several items from them for the first time, totaling $122USD. This was June 17, 2018. As of today, July 22, 2018 I have not received any items, nor responses to my 8 attempts to reach them, via messages, even attempting to call the office after tracking down the location, in Hong Kong.

Payment was immediately drawn on my credit card, however, still no response, nor purchases.

I ordered these items to have for a vacation to be taken on July 25, 2018. I just had to purchase from a retail store some of the items that I thought I would have from JFN by now. I belive a refund of my $122USD as well as recompense for the monies spent at the last minute to meet my travel needs, and the inconveniene this has caused, should be reimbursed as well. This would be another $101USD.

Read many reviews since this time to see that this is a pattern of theirs.

  • Jun 16, 2018

I placed an order on 6/12/2018 and as of today 6/17/2018 i have not received any response from this seller concerning my order. I have made an abundance of emails and reports, but no answer. Finally i have put in a report to paypal to make a claim for my money. As i reviewed the many complaints about this seller on yscam i wish i would have checked them out.

  • Jun 5, 2018

My wife sent me a screen shot of shoes that she had viewed on facebook from a company called I should have checked YSCAM first but since the items were posted on facebook i thought that they would be a legitimate company - - - wrong!!!

I ordered my wife's shoes on april 30th and received an email thanking me for my order. The email also noted that i should expect to receive the items no later than fifteen business days from the point of purchase. Twenty-four days later i sent an email to the company Which is discovered was based in china) and they indicated via an "form" email that that there was a delay in the shipment and that my order would be processed soon. After that i went to YSCAM and discovered the ugly truth about

After reading the reviews for on this web site i decided to contact paypal to dispute the transaction. I couldn't really report this as an unauthorized use of my card because i actually placed the order for what i thought was a legitimate company. I called paypay, carefullly walked the customer support person at paypay my situation, and she entered the dispute for me - - - even though i was on the paypal site and could have easily done that myself. The customer support rep insisted that she complete the task and told me to call within 10 days for a status update. The customer agent from paypal indicated that if justfashionnow doese not respond that i will get an automatic refund - - but that i would have to call in for it???

That didn't sound right so i went back online to the "resolution" site in paypal. The customer service agent at paypal did not write in my grievance as i would have. She simply stated that "company is not being responsive tome" with the typo. The problem is, that is not what i conveyed to the customer service agent during my ten minute conversation. So-- if you are going to file for a "resolution" with paypal better do it yourself so you can get the grievance correct as i am now concerned that what the customer agent typed in on my behalf might have been worded incorrectly to enable justfashionnow to escape the refund that i feel i am owed.

Justfashionnow did respond to me with the same wording that you have probably heard from other folks taken in by this scam: this is copied and pasted from the original email that i received from justfashionnow:

"we regret to inform you that the delivery of your itemS) in order xxxxxxxxx may be delayed. It may be scheduled to ship out from our warehouse in 10-15 business days. Can you wait for the itemS) and keep them for another event? We will email you a shipping notification once the order is shipped. For the delay issue, we would like to compensate you with either 10% money refund or 15% store credit of the delayed items’ value. You can contact us to refund you this amount after you receive them and keep them."

This is the same robotic response that i have seen posted in other reviews of justfashionnow. I will be following up with paypal to get my credit but be sure to post your own resolution with paypal so they can't use the agents "fine print" that is entered to deny your refund.

  • Apr 9, 2018

On February 7th, 2018 I purchaesd four dresses from JUST FASHION NOW.COM I was told to allow three weeks for delivery. Forty-five days went by and I had not heard anything from them. I attempted to telephone them but there was no listed phone number.I attempted to write them, there was no return address listed. Then I tried to e-mailing them about my concerns but received no response. After e-mailing them three times and getting no respone, I notified Paypal because I paid them through PAYPAL. When Paypal contacted them, then they sent me two of the four dresses five days later.

When I received the two dresses,they were the wrong size and the meterial was not what they had advertized., It was of extremely low quality; not fix to what they had displayed in their advertisement. the label said one size but the size were irregular. The tag said XXL or XL but was actually a size six or eight.The only thing they got right was the color of the two dressesthey sent. I Istill have not received the other two dresses that is owed to me. When Paypal contacted them,they told me that they were going to refund my money bit I still have not reveived anything and that was about ten days ago.


  • Jan 5, 2018

I placed my initial order with Just Fashion Now on November 18, 2017. After no notiifications (as they informed me I would receive) and no shipment arrived, I finally inquired of the status of my order-a quilted coat. Eventually an email stated that the order : "may be delayed. It will be scheduled to shipped out from our warehouse in 4-6 days. I agreed to this due to holiday orders I thought they might be encountering. But weeks later, I still did not receive my shipment. So on January 1, 2018 I informed Just Fashion Now that I had not received notifications or my order and that I wanted a refund of $44.60. The next day an email informed me that my order was shipped on December 13, 2017 and the tracking number (, that it would arrive in 10-20 business days,and an apology, etc. But I sent a reply that I still wanted a refund. Since my shipment has yet to arrive I wanted a Full, not partial refund. Since this last email to them, Just Fashion Now has not responded.

  • Nov 21, 2017

On Oct 26, 2017 I purchased several dresses from Just Fashion They arrived Nov 8 from the company's California address. They were not sized correctly. I contacted them via email. They expected me to return the items to a Chinese address. I contacted Pay Pal to initiate a dispute. Pay Pal replied on Nov 20, 2017 stating that I must ship the items back at my expense to China.

This would be too risky and cost more than the value of the items. I disagree with this remedy, particularly since I believed I had been dealing with an American company with a US address and feel the items should be returned to the US address they were shipped from.

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