What a mistake this company is! We didn't hire them directly, but went through a broker. We were moving from Florida to Minnesota and asked for a pick up day of Wed - Fri. The broker then contacted this company, and on Wed we received a call from the company saying they would be in on Thur, but the cost was double the original estimate and to pay the driver in cash. At that point we had no choice but to give in. They were told card only, and then only to the broker. Thur we got a call saying they couldn't make it until Sat. We reluctantly agreed because it was Senior Housing and they don't normally allow weekend moves. We hadn't heard from them by 10:00 am Sat, and when we called them they said they would get there between 3-5 pm. They finally showed up at 6:30 pm! They provided the weight ticket for the truck empty, and I confirmed it was. Our stuff was loaded and they finally left at 10:30 pm. We were just about stopped at 8:00 pm by management, but they graciously allowed us to finish. The driver told us they would deliver is less than 2 weeks - 28 days later they showed up at the delivery site at 6:00 pm unannounced and without an appointment. During that time we repeatedly emailed and contacted the broker. When the load did show up the driver said the cost was now $5000.00 instead of the $3400 estimate because we were overweight by 1300 lbs. I asked to see the weight ticket, and he showed me a ticket that was done at a different scale 175 miles from the original scale, and 125 miles from the pick-up point. Not only did I dispute that variance from normal practice (I worked in distribution for 20 years), I also know enough to realize we did not have the weight they claimed. How can a half-garage be 6300 lbs when the only furniture you have is a bedroom set, a small and light computer desk, a small and light TV stand, and a wine table, and maybe 50 boxes tops? Additionally, it took less than an hour to unload, so the volume wasn't that large. We did have a motorized scooter for my disabled mother-in-law, but that was on the original estimate. They refused to unload until they had the money in cash, and we refused because we did not hire them. We made the down payment and got the original estimate from the broker, and we told the driver that is who we were gonna pay in card. The driver said that cash was the policy because they had people claiming fraud on their card. Really, with they way you guys operate? It took a couple of trips to the bank and a lot of time and effort to get the cash because the bank is still in Florida and they wouldn't give enough cash advance to cover the cost. With the intervention of the broker and the anomalies in the weights, the movers finally agreed to a lesser amount. The moving company does not trust the customer, but wants the customer to trust them with their goods. The movers complained about being late to their next pick-up, but I told them it was their bosses policy about not taking cards that cause the delay. I know this is long, but everyone needs to know about this company, and know they will lie, deceive, mislead. Flush your money and your time down the toilet before giving it to this company.
Don’t use this company! In short, this company is dishonest, unprofessional, and provides horrendous service. We’ve had an awful experience moving from Illinois to Massachusetts with them.
Over a week has now passed since our stuff was supposed to be delivered and they refuse to give us even a rough estimate of when it will arrive.
The phone number on all of their forms such as the bill of lading doesn’t work. No one ever picks up and an automated voice says that voice mail hasn’t been set up. The company gave us no email address. I had to search in public records to find a working phone number and an email address.
When I finally got someone to pick up the phone, the guy told me our stuff was in a warehouse and he didn’t know when it would be delivered. I asked why our things were in a warehouse when they were picked up 17 days ago, and he lied to me that he had already told my husband this and even recorded the phone call. My husband was never told this. I asked to hear the recording and the guy on the phone said “I can’t right now.” Yeah, funny how you can’t find your nonexistent recording.
When getting our estimate from the broker company, we told them how many flights of stairs the movers would have to climb at our pick-up location and we agreed to pay an extra $150 for being on the 3rd floor. But when the Interstate Best movers arrived they demanded $1000 for the stairs! We talked them into paying only $300, but that was still twice the amount we agreed to initially.
I wonder how long we’ll be paying rent for an apartment we can’t live in?
Interstate Best Moving LLC Reviews
What a mistake this company is! We didn't hire them directly, but went through a broker. We were moving from Florida to Minnesota and asked for a pick up day of Wed - Fri. The broker then contacted this company, and on Wed we received a call from the company saying they would be in on Thur, but the cost was double the original estimate and to pay the driver in cash. At that point we had no choice but to give in. They were told card only, and then only to the broker. Thur we got a call saying they couldn't make it until Sat. We reluctantly agreed because it was Senior Housing and they don't normally allow weekend moves. We hadn't heard from them by 10:00 am Sat, and when we called them they said they would get there between 3-5 pm. They finally showed up at 6:30 pm! They provided the weight ticket for the truck empty, and I confirmed it was. Our stuff was loaded and they finally left at 10:30 pm. We were just about stopped at 8:00 pm by management, but they graciously allowed us to finish. The driver told us they would deliver is less than 2 weeks - 28 days later they showed up at the delivery site at 6:00 pm unannounced and without an appointment. During that time we repeatedly emailed and contacted the broker. When the load did show up the driver said the cost was now $5000.00 instead of the $3400 estimate because we were overweight by 1300 lbs. I asked to see the weight ticket, and he showed me a ticket that was done at a different scale 175 miles from the original scale, and 125 miles from the pick-up point. Not only did I dispute that variance from normal practice (I worked in distribution for 20 years), I also know enough to realize we did not have the weight they claimed. How can a half-garage be 6300 lbs when the only furniture you have is a bedroom set, a small and light computer desk, a small and light TV stand, and a wine table, and maybe 50 boxes tops? Additionally, it took less than an hour to unload, so the volume wasn't that large. We did have a motorized scooter for my disabled mother-in-law, but that was on the original estimate. They refused to unload until they had the money in cash, and we refused because we did not hire them. We made the down payment and got the original estimate from the broker, and we told the driver that is who we were gonna pay in card. The driver said that cash was the policy because they had people claiming fraud on their card. Really, with they way you guys operate? It took a couple of trips to the bank and a lot of time and effort to get the cash because the bank is still in Florida and they wouldn't give enough cash advance to cover the cost. With the intervention of the broker and the anomalies in the weights, the movers finally agreed to a lesser amount. The moving company does not trust the customer, but wants the customer to trust them with their goods. The movers complained about being late to their next pick-up, but I told them it was their bosses policy about not taking cards that cause the delay. I know this is long, but everyone needs to know about this company, and know they will lie, deceive, mislead. Flush your money and your time down the toilet before giving it to this company.
Don’t use this company! In short, this company is dishonest, unprofessional, and provides horrendous service. We’ve had an awful experience moving from Illinois to Massachusetts with them.
Over a week has now passed since our stuff was supposed to be delivered and they refuse to give us even a rough estimate of when it will arrive.
The phone number on all of their forms such as the bill of lading doesn’t work. No one ever picks up and an automated voice says that voice mail hasn’t been set up. The company gave us no email address. I had to search in public records to find a working phone number and an email address.
When I finally got someone to pick up the phone, the guy told me our stuff was in a warehouse and he didn’t know when it would be delivered. I asked why our things were in a warehouse when they were picked up 17 days ago, and he lied to me that he had already told my husband this and even recorded the phone call. My husband was never told this. I asked to hear the recording and the guy on the phone said “I can’t right now.” Yeah, funny how you can’t find your nonexistent recording.
When getting our estimate from the broker company, we told them how many flights of stairs the movers would have to climb at our pick-up location and we agreed to pay an extra $150 for being on the 3rd floor. But when the Interstate Best movers arrived they demanded $1000 for the stairs! We talked them into paying only $300, but that was still twice the amount we agreed to initially.
I wonder how long we’ll be paying rent for an apartment we can’t live in?