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iBackpack


Country United States
State Texas
City Austin
Address 100 Congress Ave. Suite 200
Phone 512-333-2448
Website https://ibackpack.co/

iBackpack Reviews

Most Useful Comment
  • Dec 23, 2016

iBackPack's IndieGoGo (IGG) campaign violated IGG's terms of use multiple times, including: extreme shipping delays, failure to reply to customer concerns and questions, the sale and promotion of guns and related accessories, and their pricing scams. A full refund was requested in August, 2016, and the company did not respond.

The original shipping date was estimated to be in March, this year. That got pushed back to September a while ago, and now to December. Since backing the project, the 2.0 version has already been available for purchase, and numerous beta testers have received it (they originally said that 1.0 backers were eligible and automatically enrolled, but now they say only 2.0 backers are able to get the beta, which requires a $75 upgrade).

In April, the company offered a BOGO deal for the 2.0 at around $225 for two 2.0 backpacks. That equates to roughly $112.

.5/backpack. I paid around $150 for my 1.0 backpack, which I have not yet received. I have attached screenshots regarding these prices.

According to IGG's ToS, campaigns may not offer "any weapons, ammunition and related accessories," yet they are offering a bulletproof kevlar plate. I have attached a screenshot of that. They are also promoting the use of guns (screenshot attached from https://docs.google.com/…/1MCsqE4ZRgc6lwSihZVgDggxVId…/edit…).

Additionally, I have attempted to contact the CEO and various other employees of iBackPack, and have received no response. I tried their phone number listed on their website, and after ringing for 5 minutes, it automatically disconnects. I found the CEO, Doug Monahan's, phone number on one of his other company's websites, and have called numerous times, but he has not called me back. And, I tried the phone number listed on their domain's WHOIS info, but that disconnects too. According to IGG's ToS, "Campaign Owners will respond promptly and truthfully to all questions posed to them by Indiegogo or any Contributor." My first email to them regarding my frustrations and request for a refund or upgrade to 2.0 for the price difference and previous promise to "their original founding partners" get the best deal (screenshot of Indiegogo update is attached) was on July 28, 2016. My last attempt to directly contact someone at the company was in a Facebook message to a recently-hired employee the CEO's Executive Assistant.

Furthermore, the company has been scamming people by offering an upgrade to the 1.0 backers for $75, but on their website the 2.0 bag is only $5 more than the 1.0 I paid for. Their Indiegogo perk shows that 298 people pledged for this.

Mark as Useful [1 vote]

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