Got a solicitation letter from Homeward Residential (owned by Ocwen Loan Servicing) offering a mortgage re-fi with attractive terms. I phoned and began the process with 'Matthew'.
After agreeing by phone on terms, I received an email from him which raised questions.
I responded with an email noting that the promise of a refund of the appraisal cost now was shown as a credit, not a refund. Sounded like bait-and-switch. Additionally, a (new) offer of $500 towards closing costs was bogus, since the initial letter clearly stated that as an insentive.
I asked for clarification of these discrepencies, but I never heard from Homeward, or Matthew, again! And given the shady treatment I received and their zero follow through, I'll never have anything to do with this flaky company.
Homeward Residential, Inc. Reviews
Got a solicitation letter from Homeward Residential (owned by Ocwen Loan Servicing) offering a mortgage re-fi with attractive terms. I phoned and began the process with 'Matthew'.
After agreeing by phone on terms, I received an email from him which raised questions.
I responded with an email noting that the promise of a refund of the appraisal cost now was shown as a credit, not a refund. Sounded like bait-and-switch. Additionally, a (new) offer of $500 towards closing costs was bogus, since the initial letter clearly stated that as an insentive.
I asked for clarification of these discrepencies, but I never heard from Homeward, or Matthew, again! And given the shady treatment I received and their zero follow through, I'll never have anything to do with this flaky company.