I bough four 12 days of Christmas displays from Harry and David thinking they were reputable and was sadly wrong! The packages on all four were very substandard and they arrived in an embarrassing state. (see photos) When I complained they sent me this...
"Please accept our apologies for the poor condition of your gift.
While we are unable to send a partial replacement of just the house box, we would be happy to offer your recipient of one of the following options:
• Moose Munch Coffee, or
• After Dinner Truffles (Dark, Milk and Dark Chocolate Mint)"
I do not want these items and I want my money back or a replacement. I have NEVER seen this poor level of customer support. Stay away!!!
Such a breach of trust. Don't trust Harry and David. They clearly care little about their performance or reputation.
I placed Order Number W008252194891xx on December 13, 2016 with the understanding that the order would be delivered “On Or Before Christmas”. Tracking my order December 20 revealed that the order ( 3 shipments) were slated to be delivered “On Or Before December 30, 2016.”
I called this company on December 21 and spoke with one of their Customer Service people. This person told me that PART OF THE ORDER HAD BEEN CANCELLED! To add insult to injury, the customer service rep agreed to repair the cancelled shipment for an additional charge of $11. This to repair what this company caused in the first place.
This is my first order experience with Harry and David. It WILL be my last.
Now I have 4 days to replace the missing gifts. Good luck with that.
Such a breach of trust. Don't trust Harry and David. They clearly care little about their performance or reputation.
Harry & David Reviews
Look what happen to me! Beware!!!!
I bough four 12 days of Christmas displays from Harry and David thinking they were reputable and was sadly wrong! The packages on all four were very substandard and they arrived in an embarrassing state. (see photos) When I complained they sent me this...
"Please accept our apologies for the poor condition of your gift.
While we are unable to send a partial replacement of just the house box, we would be happy to offer your recipient of one of the following options:
• Moose Munch Coffee, or
• After Dinner Truffles (Dark, Milk and Dark Chocolate Mint)"
I do not want these items and I want my money back or a replacement. I have NEVER seen this poor level of customer support. Stay away!!!
Such a breach of trust. Don't trust Harry and David. They clearly care little about their performance or reputation.
Todd M
San Bruno
I placed Order Number W008252194891xx on December 13, 2016 with the understanding that the order would be delivered “On Or Before Christmas”. Tracking my order December 20 revealed that the order ( 3 shipments) were slated to be delivered “On Or Before December 30, 2016.”
I called this company on December 21 and spoke with one of their Customer Service people. This person told me that PART OF THE ORDER HAD BEEN CANCELLED! To add insult to injury, the customer service rep agreed to repair the cancelled shipment for an additional charge of $11. This to repair what this company caused in the first place.
This is my first order experience with Harry and David. It WILL be my last.
Now I have 4 days to replace the missing gifts. Good luck with that.
Such a breach of trust. Don't trust Harry and David. They clearly care little about their performance or reputation.