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Hankook Tire America Corporation


Country United States
State Tennessee
City Nashville
Address AT&T Building, 333 Commerce St
Phone 615-432-0700
Website http://www.hankooktire.com

Hankook Tire America Corporation Reviews

  • Nov 10, 2019

I have a 3 year lease on my Explorer so I don't have to deal with problems like replacing tires. This is the fifth Explorer that I've done a 3 year lease (with a maximum of 13,500 miles per year which I don't come anywhere near but I don't want to take a chance on going over miles so I pay extra on the lease for 13,500 miles instead of 12,000 miles). Again, I do the 3 year lease so any repairs are under warranty and the vehicle is turned in before I have to deal with things like the cost of replacing tires.

I didn't receive a notice from Ford or from Hankook that there may be a problem with the tire tread. In fact, the Ford dealership near my house had not even heard of the special service message that Hankook had released regarding the replacement of the tires!!!

I told the service department that the person on the Ford chat line gave me the information. I'm now waiting for the dealership to figure out how they are going to get the full price of the tires from Hankook when I'm going to get a reduced price and what that price is going to be.

I am now going to have to pay for new tires, installation, balancing, and alignment. Hankook will give me a reduced price for the tires. What about installation, balancing, and alignment? I know that I've driven on these tires for 2 years and some people are going to say that I should pay for the 2 years of use BUT this is why I lease the Explorer.

The Explorer would be turned in before the tires needed to be replaced so I would not have to spend money on them AT ALL! Thanks to the Hankook tires, I'm going to have to spend several hundred dollars on new tires.

  • Jan 30, 2019

Hankook produces & allows the sale of faulty Ventus S1 Noble 2 tires to be sold online AND as OEM on new vehicles. They fail within 16,000 miles. I bought a brand new 2018 Ford Explorer Limited with 20" Hankook Ventus S1 Noble tires as OEM equipment on 2/16/18. Saturday 1/19/19, I did my due diligence and headed to Discount Tire in Terrell, TX to have our OEM Hankook tires rotated, they had 16,300 miles.

I was beside myself when he returned and told me the tires were down to a dangerously low 4/32 tread depth and needed to be replaced. I had to pay the difference of over $400 to replace the tires on a vehicle with only 16,300 miles! How was I, the owner of the vehicle, supposed to know these would wear so quickly? They basically endangered my family by allowing this to go without notifying us!

As an owner of a new vehicle it doesn't cross your mind to check tread depth of new tires on a new vehicle with 16,300 miles! Hankook knows about them, but how are owners supposed to know, in their words, "Special Service Message SSM 47195 to address 2015-2018 Explorer - Hankook Brand 20 Inch Tire - Tread Wear Tire Replacement." And the Ford Rep shared this with me "

...2015-2018 Explorer vehicles equipped with Hankook brand tires may exhibit tread wear that is NOT the result of vehicle alignment concerns. For customer satisfaction, Hankook is offering pro-rated tire replacement for vehicles with less than 36,000 Miles. This program is managed by Hankook Tire America Corp. and not claimed under Ford new vehicle limited warranty.

If the tire side wall is marked as: 255/50R20 105H Ventus S1 Noble 2, contact Hankook Technical Service for possible pro-rated tire replacement."Even after filing a BBB complaint, they send a cookie-cutter response, claiming they bascially took care of my problem by offering to buy the used tires. Problem is, I shouldn't of had to do anything with tires other than rotate them and keep them properly inflated.

They took my time, my patience, and my $417 to replace their faulty tires. One look on Tirerack.com shows the multitudes of other customers who have complained of worn out Hankook Ventus S1 Noble tires, so I am not the only one. This is an additional complaint for them to address. Care to answer my first BBB complaint with a resolution now guys, or shall I continue to spread the word about your lack of quality, lack of customer service and downright lame cookie-cutter response to a serious issue.

Ball is in your court once again. I will continue. It's only $417 guys.

  • Dec 27, 2017

Took my auto to tires shop and they found I had three of the four Hankook tires had separated and were to dangeous to drive. Called Hankook of America and they said to take the tires to another dealer for inspection I took my truck picked up all the tires went to the dealer I was told to goto. They would NOT inspect the tires unless I paid to have them remounted. I purchased nrw tires but the lady would not talk to that dealer. These tires only had 20,600 miles tread lide excellant but three of the four separated on a 2014 Hoda Civic factory installed tires. I ahve made nurmous call to Hankook of America with NO Responce

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