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Guzu Inc.

Country United States
State New York
City Deer Park
Address 3 Brandywine Dr
Phone 631-504-6078

Guzu Inc. Reviews

Most Useful Comment
  • Feb 4, 2016


Sent in iPhone and iPad in October. December they sent me my confirm and that payment should be received by me within 3-5 days. Have not received any checks yet and I keep emailing them and the same as above comment .. "Amanda" from guzu emails and says payment will be sent shortly. This has bee on going on since October. I've realized I'm now out my $200 and my's just so frustrating being scammed like this! I reported them to the bbb as well. I just wish I went with gazelle like always do however they offered more money so I tried them out..what a mistake ...should have googled them first to see their reputation!

Mark as Useful [2 votes]
  • Oct 27, 2015

I sent in 2 iPhone 5S phones for cash. Guzu stated on 10/02/2015 at 10:39 am that they received the phones.

On 10/02/2015 at 10:57 am I received an email that the agreed upon value had been approved and that I should expect payment via PayPal within 1-3 business days.

I contacted them on 10/08/2015, 10/14/2015 and 10/19/2015.

On 10/14/2015 I did get an email from Amanda at Guzu stating that their bank accounts experienced fraud and they were working on payments. I responded asking how long it would be and never received another response.

It is 10/26/2015 and I still have no contact, response or payment. I sent them another email today.

Do Not Use this company!!!

Mark as Useful [1 vote]
  • Nov 5, 2015

Same Here.

Any updates for you? I am in the same boat. We need to find a way to make this company own up. We can't let them just run-off with our devices and money.

Is anyone on here a lawyer? I'm only half-kidding...

  • Apr 21, 2016

Still haven't received my payment

In spite of documented proof that they received my 2 phones, agreed to pay the price as of April 2016 I still have never received payment from GUZU since my original post back in Oct 2015.

I can't sue in small claims unless I travel to NY to file.

$545.00 lost to this rip off company. I wish someone would start a class action suit that I could join.

Mark as Useful [1 vote]
  • Nov 23, 2016

Scammed by Guzu

Same as many others, I sent in an iPhone 5s, and received an approval email on September 6th 2016 promising a payment of $90.00 within 1-3 business days - nothing received, multiple email queries are answered by "Amanda" saying sorry for the delay, thank you for your patience. This is a scam!

  • Nov 20, 2016

I sent in my iphone 5s. I was told i would be paid $90 dollars for my phone 3-5 days after they received it. I received an email from amanda stating they would only pay me $15 dollars for my phone because find my iphone was still on. She said if i removed it from the device completely i would be paid the original quote. I went on icloud and removed it from my phone as requested thinking this company would finally pay me for my device. Big mistake i not only no where my phone is because i can no longer track it. In spite of numerous emails to this company i've heard absolutely nothing from them. I'm out of my device and $90 dollars. I've filed a report with the better business bureau. I plan to pursue this further. Please do not do business with this company.

  • Nov 20, 2016

I sent in my iphone 5s. I was told i would be paid $90 dollars for my phone 3-5 days after they received it. I received an email from amanda stating they would only pay me $15 dollars for my phone because find my iphone was still on. She said if i removed it from the device completely i would be paid the original quote. I went on icloud and removed it from my phone as requested thinking this company would finally pay me for my device. Big mistake i not only no where my phone is because i can no longer track it. In spite of numerous emails to this company i've heard absolutely nothing from them. I'm out of my device and $90 dollars. I've filed a report with the better business bureau. I plan to pursue this further. Please do not do business with this company.

  • Sep 15, 2016


I mailed in my phone and my computer and was told $455 were being issued and now no return calls, emails and no money!!!!!

  • Jun 11, 2016

In April 2016, I sent a used MacBook Pro to Guzu under the auspices that they would pay me $235 within 1-3 business days of receipt. They did not. I contacted them via [email protected] approximately 2 weeks after they sent an email letting me know they received my device looking for a status update. On May 9, 2016, they said, "Hello, We are sorry for the delay you are experiencing with your payment. Your payment will be sent shortly. Thank you for your patience Amanda Customer Service" I waited another month with no response. I submitted two more status inquiries that were both ignored.

  • Apr 29, 2016

In November, 2015, I sent and received confirmation of receipt for two iPhone 5 phones from I also recieved confirmation that $180 would be sent to me for these phones. I still have not received anything but apology emails and empty promises of payment. It's the end of April, 2016.

  • Mar 18, 2016

Guzu received my IPad on February 1,2016 & I was to paid through PayPal $245 in 1-3 days. Today is March 17, 2016 & I have not received any money. Their phone number is a non working number so I have sent numerous emails. All answered by 'Amanda' assuring me I will receive my payment shortly. I am a disabled individual living on a very limited income and incurred an expense that I had to sell my iPad. This company is a complete SCAM!!!

  • Mar 2, 2016

Guzu offers a program to send in your old phones for cash. I have used many sites like this, gazelle and eBay, and those have always been legit. Sent in my old phone to Guzu and have never received a payment, they have one customer service rep email me the same email every time I reach out. There is no phone number to contact and no way to reach anyone else besides "Amanda" total scam, It's now been months. How can they legally do this? How can we make a stand together and file a large class action lawsuit.

  • Feb 4, 2016

I sent my iPhone 6 to Guzu just after Christmas this year. They received my phone and confirmed that the payment was approved. After about 2 weeks I never received my payment via PayPal so I contacted them. I recevied a reply saying they were sorry and the payment would be sent shortly. Since then it has been almost another 2 weeks and I have heard nothing nor have I received my payment. Now after sending at least 3-4 more emails, they have gone completely silent. So now they have my phone AND have not paid me. This is rediculous that it takes this long to get paid. I think the company must be a scam.

  • Feb 3, 2016

Sent my iPhone 6 to Guzu, with their reciept being confirmed via email on 12/18/15. As of 2/2/16, the promised payment of $220 has still not been recieved. I have sent half a dozen emails over the last 5 weeks asking for a status update, since the payment was promised within 1-3 days of their reciept of my device. I have recieved a couple of delayed responses by someone by the name of Amanda asuuring me that payment will be sent "shortly". We disagree on the definition of "shortly", aparently. On 2/1/16 I sent an email asking for my device to returned so I can either trade it elsewhere or keep it for a family member. It would seem overkill to file a lawsuit over $220, but if I dont get my device returned or my promised payment within the next week I will be doing that. Too many honest people are being ripped off by this "company" based on BBB reports.

  • Jan 8, 2016

In October as result of an email and having done business in the past I sent them 2 iPhones, an iPhone 5 for which they offered $100.00 and an iPhone 6 Plus for which they offered $305.00 they claim to pay in three business was days. After two months went by and numerous emails I get an email selling iPhones wholesale, I send another email and in December to shut me up and after telling me that had someone commit fraud on their accounts they sent me $100.00, when I ask about the other money now they claim they're having glitches with PayPal although they paid me via PayPal. (I won't take their checks as they have bounced). Since theres been no payment I demand to get my iPhone 6plus back since they haven't paid, an employee by the name of Nick assured me I'd be paid and I was on the short list etc, well long story short, after filling complaint with the NY attorney general today I'm forced to file a formal complaint with the FBI Internet Crime Center at the advice of the Florida State Attorney General consumer affairs office. The FBI gave me a case number and email says they will investigate. I've sent this clowns (Guzu) CERTIFIED letters and they refuse to reply. They've also refused to reply to the 50 plus complaints in the BBB of New York that's been filed.

  • Dec 27, 2015

They ripped me off too

They stole my iPhone 5s

  • Dec 16, 2015

I submitted my phone to this company and recieved a confirmation email stating that i would be paid $25.00 for my device. I had sent in a iphone 5s with a broken screen. It took almost three weeks for me to recieve my check. Then i go to deposit the check at my bank and the next week I get notified that the funds were insufficient. I was charged $12 for that and charged $25 for not having the funds. Now I am out $37. This was my d**n gas money for next week. I tried calling GUZU at the numbers listed and to no avail i could not reach anyone. I emailed them back at the same emails they sent me with no response. This is unacceptable and I need my d**n money!!!!!

  • Nov 21, 2015

I sent them my 32gb iPhone 5s in white. I was supposed to receive, via PayPal, a payment for $75.00 within three days after they received it. I received an email stating they received the phone and then a follow up email stating payment was processing. It would be 1 to 3 business days. That was sent on the 16th of November 2015. As of the 19th of November I had nothing. I sent them an email as there is no number to contact them. They sent me an email back saying that they had had fraud(accounts were hacked) happen and were in the process of catching up on payments and bounced checks. No estimated time as to when I can expect payment. I have emailed them several times since and nothing. The email they sent back was in broken English. Here is is "Amanda's" [email protected] My ticket number is 57306. It says it's been solved. Not so much. So they screwed me big time and from what I have read I am not the first. Do your homework people!! I'm calling the police department. That phone retails for $500.00

  • Nov 13, 2015

I sent guzu a brand new never been used before iPhone 6 , they send me email item was received and approved for $300 payment 1-3 days and now they don't return my emails going on 2 months still no payment. They basically robbing people , I want my money or my phone

  • Nov 9, 2015

I send my brand new phone into them and they said they send a three hundred dollar check to me and its been over ten days

  • Nov 7, 2015

I was quoted for my phone to sell them for $100. I accepted it and sent them the phone. They approved it and said it would take 1-3 days to receive payment. I still haven't received anything. It's already been two weeks. I have even contacted them a few times. I pretty much got robbed by this company. Do not do business with them.

  • Oct 17, 2015

Do not send your phone to this company! Once they get the phone, they send an email saying that your payment is approved. But in reality you never get that payment. I followed up after 10 days and I get an email saying that their paypal account is hacked and they have cash flow problems. Neither will they return your device. Total Scam!!

  • Oct 7, 2015

I sent my Iphone6 plus about a month and a half ago and have yet to receive my funds. I was advised I would receive funds to my Paypal account within 72 hours and nothing happened. I have sent them DOZENS of emails and phone calls/voicemails with no repsonse! I was scammed and I feel horrible..... No phone. No money. Never again.

  • Oct 3, 2015

Sent an iPhone 6 Plus 64GB Space Gray to Guzu to get recycled and paid. They sent me e-Mails stating the device was received and approved for payment.

2 1/2 weeks later I never received payment. I visited their office (since it's close enough) and was given a check. I deposited the check and a couple of days later found out it bounced AND I was charged a $12 because they had insufficient funds.

So, please. Do not use these guys. They are thieves!

  • Sep 7, 2015

I send a iPhone 6 Plus to Guzu on June 24 I receive a email on June 29 from Guzu saying I should have a payment in 3 days.. It's being 2 months I never receive a payment email the company multiple time and their respond back is that their PayPal account is down.

  • Sep 4, 2015

PLEASE DO NOT ATTEMPT TO SELL YOUR DEVICE TO GUZU!!! They will take your property and you will not get paid! quoted me $105 for my iPhone 5, which was in mint condition and in working order. It arrived safely at their facility on August 20th, 2015, and I was supposed to receive my $105 within one week's time through Paypal. After one week came and went, I've been attempting to contact them via phone and email, but I do not EVER get a reply. After doing some digging, my stomach dropped when I found a pattern of either never paying up, or simply giving their clients bad checks - in essence, straight up stealing from an alarming number of customers. I'm baffled as to how this company is still in business.

  • Aug 26, 2015

Got a quote of $220 for recycling my iPad Air on 7/21/15, downloaded the prepaid UPS label & sent it to Guzu on 7/22/15.

On 7/29/15 I received an email from Guzu that my package had been received them.

On 7/30/15 I received an email from Guzu that my payment had been approved.

On 8/8/15 I emailed them inquiring about my payment and received only an automated response that they were reviewing my inquiry.

I emailed 2 more times, on 8/11 and 8/17, each time receiving only the automated response.

On 8/24/15 I sent an inquiry message directly from their website and also by mail from my desktop computer to which I attached proof of UPS delivery of my iPad to their address, signed for by someone named Chris. Again only received the same automated response.

I've checked my bank numerous times to see if Guzu has transferred the funds, as agreed, into my bank account and it has not arrived.

I'm at a loss for where to go from here; please help.

  • Aug 26, 2015

GUZU states they will buy your used phone working or not. I was given an online price of $80 for a NON-working iPhone 5s with non visible damage. Was sent a free packaging and mailer. They then contacted me saying that they had decided to give me only $35 via PayPal. They state after one email that they would ship phone back to me if not agreeable to new deal. In sent two additional emails requesting the agreed upon $80 or to have the phone sent back. No response only to say $35 was ready to be sent to PayPal. $35 is in my PayPal account now but I never agreed to that. Basically stole my phone and sent me whatever they decided was the price. Never deal with these people. Called the number on one of the emails also. No answer of course.

  • Aug 6, 2015

Do not use this company! Avoid it like the plague! I sent in an iphone 5s to them back in June, received an approval on June 30 that it had been approved for payment and that I would receive payment in 1-3 business days. It is August 5 and I still have not received payment. I did some research and they have repeadedly sent out checks that are non sufficient and apparently their PayPal account has been shut down. Last week I was told I would be paid on Monday via one of their other payment options after I clearly told them not to send me a check and of course I still have not gotten paid. This company is nothing but scam artists and it is appalling that they are still in business! How can people get away with this????????

  • Aug 4, 2015

They offered me $35 for my note 3 after receiving the check the bank notified me it had bounced for NSF. I have tried calling and emailing no response.

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