I ordered a used transmission online with an understanding that it would be delivered within 7-14 days of paying the invoice. I paid the invoice on 4/4/2017 and then started receiving status notifications as follows (in addition to numerous phone calls I made to the company whcich can't be copied and pasted):
on 4/6/2017 -We truly value your business. Your order is currently being processed, and we should have a follow-up email to you within the next 2 business days from our Warehouse Procurement Team.
Our records show your invoice was signed and completed online on Tuesday, Apr 04, 2017. Shortly after it ships you will be emailed a tracking number and you will usually receive your order within 3-4 BUSINESS days after that. Please note this is an estimated delivery timeline based on normal circumstances. In the case of unusual circumstances please allow additional time.
on 4/10 - We wanted to reach out to you today to let you know that your order has been received by the Warehouse Procurement Team. We are pulling the item from stock and sending your item to our Quality Control Team today. You should receive an order status update email within the next 2 business days.
Our records show your invoice was signed and completed online on Tuesday, Apr 04, 2017. Shortly after it ships you will be emailed a tracking number and you will usually receive your order within 3-4 BUSINESS days after that. Please note this is an estimated delivery timeline based on normal circumstances. In the case of unusual circumstances please allow additional time."
on 4/13 - The Quality Control Team wanted to reach out to let you know that, as a precaution, we are performing a spot check on the part(s) you ordered to ensure that the best quality product is coming your way. The part(s) you ordered has already been cleaned and tested thoroughly. You should receive an order status update email within the next 2 business days.
Invoice # XXXXXX from GotTransmissions.com:
400-00778 2007 Pacifica Transmission 4.0L Front Wheel Drive
Our records show your invoice was signed and completed online on Tuesday, Apr 04, 2017. Shortly after it ships you will be emailed a tracking number and you will usually receive your order within 3-4 BUSINESS days after that. Please note this is an estimated delivery timeline based on normal circumstances. In the case of unusual circumstances please allow additional time.
on 4/18 - Thank you for your patience while the Shipping & Logistics Team makes sure your order is ready to get you back on the road again. We wanted to let you know that we have received the part(s) your ordered from the Quality Control Team. In the next 48 hours we will be making sure the part(s) you ordered are secured so as to not be damaged during transit. You should be receiving an additional order status update email with your tracking number within the next 2-3 business days.
Invoice # XXXXXX from GotTransmissions.com:
400-00778 2007 Pacifica Transmission 4.0L Front Wheel Drive
Our records show your invoice was signed and completed online on Tuesday, Apr 04, 2017. Shortly after it ships you will be emailed a tracking number and you will usually receive your order within 3-4 BUSINESS days after that. Please note this is an estimated delivery timeline based on normal circumstances. In the case of unusual circumstances please allow additional time.
on 4/18 after learning it still had not shipped or know when it will ship, I asked for a refund and received a cancellation via the internet - We have received the information from the Order Cancellation Authorization Request you submitted at our site for INVOICE #XXXXXX.
Please allow us time to review and process this request. At this time, there is nothing further we need from you. We will be in contact if there is anything further we need from you regarding this request.
Please contact us if you need further assistance by calling our Order Department at 866-320-1182 or email us at [email protected]. You may also simply reply to this email. We will do our best to respond in a timely manner, however we assure you we have received your request and are working dilligently to process it!
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Date/Time Order Cancellation Authorization Request Submitted: 2017-04-18 12:23:27
GotTransmissions.com Reviews
I ordered a used transmission online with an understanding that it would be delivered within 7-14 days of paying the invoice. I paid the invoice on 4/4/2017 and then started receiving status notifications as follows (in addition to numerous phone calls I made to the company whcich can't be copied and pasted):
on 4/6/2017 -We truly value your business. Your order is currently being processed, and we should have a follow-up email to you within the next 2 business days from our Warehouse Procurement Team.
Our records show your invoice was signed and completed online on Tuesday, Apr 04, 2017. Shortly after it ships you will be emailed a tracking number and you will usually receive your order within 3-4 BUSINESS days after that. Please note this is an estimated delivery timeline based on normal circumstances. In the case of unusual circumstances please allow additional time.
on 4/10 - We wanted to reach out to you today to let you know that your order has been received by the Warehouse Procurement Team. We are pulling the item from stock and sending your item to our Quality Control Team today. You should receive an order status update email within the next 2 business days.
Our records show your invoice was signed and completed online on Tuesday, Apr 04, 2017. Shortly after it ships you will be emailed a tracking number and you will usually receive your order within 3-4 BUSINESS days after that. Please note this is an estimated delivery timeline based on normal circumstances. In the case of unusual circumstances please allow additional time."
on 4/13 - The Quality Control Team wanted to reach out to let you know that, as a precaution, we are performing a spot check on the part(s) you ordered to ensure that the best quality product is coming your way. The part(s) you ordered has already been cleaned and tested thoroughly. You should receive an order status update email within the next 2 business days.
Invoice # XXXXXX from GotTransmissions.com:
400-00778 2007 Pacifica Transmission 4.0L Front Wheel Drive
Our records show your invoice was signed and completed online on Tuesday, Apr 04, 2017. Shortly after it ships you will be emailed a tracking number and you will usually receive your order within 3-4 BUSINESS days after that. Please note this is an estimated delivery timeline based on normal circumstances. In the case of unusual circumstances please allow additional time.
on 4/18 - Thank you for your patience while the Shipping & Logistics Team makes sure your order is ready to get you back on the road again. We wanted to let you know that we have received the part(s) your ordered from the Quality Control Team. In the next 48 hours we will be making sure the part(s) you ordered are secured so as to not be damaged during transit. You should be receiving an additional order status update email with your tracking number within the next 2-3 business days.
Invoice # XXXXXX from GotTransmissions.com:
400-00778 2007 Pacifica Transmission 4.0L Front Wheel Drive
Our records show your invoice was signed and completed online on Tuesday, Apr 04, 2017. Shortly after it ships you will be emailed a tracking number and you will usually receive your order within 3-4 BUSINESS days after that. Please note this is an estimated delivery timeline based on normal circumstances. In the case of unusual circumstances please allow additional time.
on 4/18 after learning it still had not shipped or know when it will ship, I asked for a refund and received a cancellation via the internet - We have received the information from the Order Cancellation Authorization Request you submitted at our site for INVOICE #XXXXXX.
Please allow us time to review and process this request. At this time, there is nothing further we need from you. We will be in contact if there is anything further we need from you regarding this request.
Please contact us if you need further assistance by calling our Order Department at 866-320-1182 or email us at [email protected]. You may also simply reply to this email. We will do our best to respond in a timely manner, however we assure you we have received your request and are working dilligently to process it!
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Date/Time Order Cancellation Authorization Request Submitted: 2017-04-18 12:23:27