I booked a flight from Cairo to Russia to United States. I arrived to the airport an hour an 1/2 early to find the check in desk closed as well as the airline personal office. I reached out to GOTOGATE right away only for them to give me the run around for more than 45 min.
After getting frustrated I disconnected the call and immediately ask the Cairo airport staff and police to help assist me with getting to the gate in time before missing my flight. The police could not reach or get a hold of any member of their staff. I decided to call back to try to get a supervisor on the line with no luck so I decided to try to get the representative on the phone to help me again.
After explaining the check in desk was closed an hour 1/2 early he stated I was a no show and lost my ticket, stating I had a half hour after missing my flight to have it reissued. The representative I originally spoke with neglected to tell me that as that what have resolved all issues right away. It seems to me they purposefully neglected to notify me of that so I could be forced to purchase another ticket on the spot out of desperation.
I am American and I travel often. I am now stuck in Egypt without a flight to get back to the United States. This company stated they will not issue me another ticket nor refund me. GOTOGATE is a incompetent, insensitivite, careless company.
I HIGHLY URGE EVERYONE NOT TO USE THIS COMPANY FOR ANY TRAVEL ACCOMMODATIONS! I will be reporting them to all travel licensing organizations as well as charging back the amount paid to them through my banking institution.
Gotogate Reviews
DO NOT BOOK WITH THIS COMPANY!
I booked a flight from Cairo to Russia to United States. I arrived to the airport an hour an 1/2 early to find the check in desk closed as well as the airline personal office. I reached out to GOTOGATE right away only for them to give me the run around for more than 45 min.
After getting frustrated I disconnected the call and immediately ask the Cairo airport staff and police to help assist me with getting to the gate in time before missing my flight. The police could not reach or get a hold of any member of their staff. I decided to call back to try to get a supervisor on the line with no luck so I decided to try to get the representative on the phone to help me again.
After explaining the check in desk was closed an hour 1/2 early he stated I was a no show and lost my ticket, stating I had a half hour after missing my flight to have it reissued. The representative I originally spoke with neglected to tell me that as that what have resolved all issues right away. It seems to me they purposefully neglected to notify me of that so I could be forced to purchase another ticket on the spot out of desperation.
I am American and I travel often. I am now stuck in Egypt without a flight to get back to the United States. This company stated they will not issue me another ticket nor refund me. GOTOGATE is a incompetent, insensitivite, careless company.
I HIGHLY URGE EVERYONE NOT TO USE THIS COMPANY FOR ANY TRAVEL ACCOMMODATIONS! I will be reporting them to all travel licensing organizations as well as charging back the amount paid to them through my banking institution.