We paid extra for a room to accommodate the adult guests on our visit to use the hot tub as we were rudely told that our 4 guests couldn't use their resources when visiting without paying (we are military visiting from out of state!) We clearly stated that only the 4 kids in the group would be swimming in the pool,the adults may use the hot tub depending but we weren't even sure. They still insisted we had to get another room (mind you we have used this hotel numerous times since 1990 when people visited our family at Fort Knox & have never had this issue). We complied & got the extra room just to find out the hot tub was empty! We said the word hot tub numerous times as we were stressing that was the most any adult in the group would use if at all & only the 4 kids were using the pool. We confronted them as knowing that would have changed the entire situation & we wouldn't have went over guests by 3 &been forced to get another room. They stated they didn't have to inform us of anything when it came to their hot tub because they will no longer have one. Well, it says you do on your website (attached screenshot of the website from today), we gave them plenty of opportunities during our check in to tell us it was no longer there. They claimed more people in our group swam which is false. We would LOVE to see cameras if available. 4 kids swam in the pool with a larger group of people from other rooms,the adults sat at the table next to the "hot tub" and played cards the entire time. We shared 2 females in group had swim tops on with leggings but no swim bottoms due to temperature (understandably hot not complaining just stating why we were in swim tops) we never touched water! This was falsely advertised online as well as at the front desk. We asked for a refund for 1 room not both as the kids did swim. A gentleman at the front desk did check the unused room &confirmed it was never used it. We took pictures of the room as well. Don't advertise amenities you don't have!
Gold Vault Inn Reviews
We paid extra for a room to accommodate the adult guests on our visit to use the hot tub as we were rudely told that our 4 guests couldn't use their resources when visiting without paying (we are military visiting from out of state!) We clearly stated that only the 4 kids in the group would be swimming in the pool,the adults may use the hot tub depending but we weren't even sure. They still insisted we had to get another room (mind you we have used this hotel numerous times since 1990 when people visited our family at Fort Knox & have never had this issue). We complied & got the extra room just to find out the hot tub was empty! We said the word hot tub numerous times as we were stressing that was the most any adult in the group would use if at all & only the 4 kids were using the pool. We confronted them as knowing that would have changed the entire situation & we wouldn't have went over guests by 3 &been forced to get another room. They stated they didn't have to inform us of anything when it came to their hot tub because they will no longer have one. Well, it says you do on your website (attached screenshot of the website from today), we gave them plenty of opportunities during our check in to tell us it was no longer there. They claimed more people in our group swam which is false. We would LOVE to see cameras if available. 4 kids swam in the pool with a larger group of people from other rooms,the adults sat at the table next to the "hot tub" and played cards the entire time. We shared 2 females in group had swim tops on with leggings but no swim bottoms due to temperature (understandably hot not complaining just stating why we were in swim tops) we never touched water! This was falsely advertised online as well as at the front desk. We asked for a refund for 1 room not both as the kids did swim. A gentleman at the front desk did check the unused room &confirmed it was never used it. We took pictures of the room as well. Don't advertise amenities you don't have!