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Global Moving LLC


Country United States
State North Carolina
City Charlotte
Address 2303 W Morehead St
Phone 1 888-687-7486
Website https://globalmovingllc.com/

Global Moving LLC Reviews

  • Nov 28, 2022

Emerald Vanlines is a broker who downloaded our job to Global Vanlnes LLC. They gave us a quote for an estimated 2000 cubic feet and when arriving to pickup belongings from storage Global company promptly upcharged our move by over $7000.Movers arrived 4 hours later than their ETA.They refused to load the truck until we signed the new contract, claiming our belongs amounted to 3000 cubic feet. Our 2 storage units were 10 x 10 x 8. (800 cu. ft.) and 10 x 20 x 8 (1600 cu. ft.), both 90% full. Max possibility of cubic feet was 2400 x 90% which equals 2160 cu. feet. As c

far as i know concrete climatized storage units don't stretch. Global held our belongings hostage for over 2 weeks while we attempted to negotiate to no avail. Our belongings arrived broken, hardware missing, Baby grand piano still sitting on it's side because hardware is missing. Frame to the piano is cracked due to poor handling. Movers would not unload until paid in full with the upcharges in cash. Boxes were left in our garage belonging to someone else, multiple boxes belonging to us are missing. I would never use this company again or their broker Emerald Vanlines and fear this is how they make their profits with everyone. Terrible experience!!! Other reviews show similar treatment of multiple other customers. This is Global Moving's standard practice to rip people off. Hopefully something can be done.

Read more at: https://www.mymovingreviews.com/write-a-review/step-1

  • Aug 15, 2021

Report number 1499973 is totally right, many of the same things happened to me. Packing incompetently late at night, refused to take some stuff, delivered with dozens of items broken and missing, to the point where their own delivery driver said this is a lousy company. Customer service means no apology, no explanation, sometimes no response whatsoever. And eventually an offer of $200. This is incompetence and negligence, not just routine moving errors where something gets dropped or scratched during a move. I was helping my 73-year-old sister move from North Carolina to Minnesota. Details attached.

Please also note -- look at the comments about Global Moving not just here but also on Yelp and BBB. There is a pattern of ridiculously positive reviews that, to be honest, many of them sound like no human being who was not being paid would write. Then when there is a complaint, Global Moving says they can't find a record of the move and asks the person complaining to take it down. So to confirm that I am not a troll, the move date was September 29, 2020 and Global's job number was B3461406.

Don't do business with them no matter what price they quote!

  • Sep 16, 2020

My move with Global Moving LLC Charlotte NC was horrendous, to say the least. They had so many positive ratings which I guess are paid responses since the service I had was so bad. After my goods were picked up there was no communication from this company at all other than unkept promises. It took informing them I spoke with an attorney to get them to release my goods which I had already paid for the move in full at the time of pick up as they required as the goods were going into free storage.

I called for my first day of delivery on August 4th and 5th for August 12th and finally got my goods on August 30th and the move was not even completed, they left my stuff outside on the lawn and the driver left. There is a list of things missing over $2,000 including a security camera system, fine china, and other miscellaneous stuff. The pickup documents show 81 items leaving my home and the count on items delivered was only 78 and the driver did not count or look at the list of items nor did he have me sign anything when they arrived. I contacted both the driver and the company to see if they would look for any additional items with no returned information.

There were little to no returned calls from Doug Pihlgren the operations manager or Christie Strong who did my initial booking during this entire process after the goods were picked up even after repeated phone calls and emails to the company and the individuals. To top this entire fiasco off with this company the driver arrived with no help or equipment to unload the truck. I a disabled and was helping him unload things and called an got an additional 2 people to help him and once they arrived he got in his truck and left with all my things sitting on the lawn to my building. I texted and called the driver to find out what was going on and a day later he called me telling me it was a misunderstanding and he thought he could leave cause I had help another lie. Well don't know about you but that is an incomplete move in my opinion.

In my opinion, they should not even be in business. I have filed a claim with their insurance company for the replacement value of my missing goods. The company offered me an insulting offer of $150. returned for what they put me through which is an insult to the quality expected, care of my move, and my integrity due to their incompetency. Not considering the lost items they are are also requesting I not let anyone know how horrible this entire situation was.

They are not taking into account my professional time trying to get answers and contacts as well as the fact the company never finished the move, my costs to get people to move the belongings back into my home for me. I have nearing 40 hours in an effort of dealing with this situation and trying to get people to call me back and answer emails and texts the amount offered would equate to less than the minimum wage. You can tell a reputable company from the irreputable just by their offer – I just bought a kitchen island cart and when delivered had damage. I emailed the company to see if I could get replacement parts and without even asking they gave me back $100 on a $169 purchase – without asking!

I have asked this company to refund 1/3 of my move and replacement value of my missing stuff and they have offered $150. And I am waiting to see what insurance does. I would suggest you look very carefully at the mover you select to not deal with what I am dealing with.

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