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Glencara Irish Jewelry


Country United States
State New York
City Valley Cottage
Address 616 Corporate Way
Phone 1-866-567-7451
Website http://www.glencara.com/

Glencara Irish Jewelry Reviews

Most Useful Comment
  • May 27, 2020

Not worth the trouble.

I ordered a claddagh ring intended to be my wedding ring. The order was placed on April 24, 2020. My account was charged immediately, and I was went a tracking number and delivery date the next day- I found it odd because it was a Sunday at this point. After 6 days of my order sitting in Wilmington, DE and not received by USPS yet, I contacted customer service. I was informed that there was a delay and they were so sorry but i would be notified when it shipped. I received my order on May 9 and was unhappy with the quality of the ring. It felt plastic, very light weight and bent out of shape. I immediately packed it up and put it in the mail. I have yet to receive a refund or any replies from the company letting me know about the ring or refund. Had I read more reviews before purchasing, the transaction would NOT have ever happened.

Mark as Useful [1 vote]
Most Useful Comment
  • May 26, 2018

"I ordered a rose gold Claddagh ring on April 12, 2018. The money was deducted out of my account the same day that the order was submitted... $79.00. As of today, May 27th 2018 I have not received the ring yet. I did contact Glencara via email several times and all I get are excuses (held up in Quality Control, product was sold out and waiting for the jeweler to hand-make one specifically for me, will be shipped tomorrow-- ect...) Sadly, I know that I will NEVER SEE THIS RING THAT I PAID FOR!! The reviews on their website are obviously fake since there is absolutely NO way what-so-ever to leave a review. Boy, I sure wish that I could. Their website is a facade for their criminal activity....ROBBERY!!! My son-in-law is a NY State lawyer with a reputable law firm and has taken on the task of putting this Valley Cottage, New York company out of business for good!! Ireland!?!? What a disgrace to us real Irish folks who have gotten ripped off by this HORRIBLE company!! Last week, I was emailed a fake tracking number from Stamps.com. The status still says "awaiting item" in Valley Cottage New York. Please do not deal with this fake company. SHAME ON YOU GLENCARA!!!!!"

Mark as Useful [1 vote]
  • Jul 7, 2018

We bought rings from the company and they lavished shipment a week later. Then they were delayed for one thing after another. It's been well over a month and we told them we want a refund via email. Instantly we got random charges on our account totalling well over 1000 dollars . We have several emails with the company with reasons they can't deliver. Then I .hey on this site and see several folks have had the same issues. Crooks.. Stay away from these places. I think they pay people for positive ads on sites. I value imagine a company with this strong of a following would be so horrible.. my next trip to Ireland I'll pay them a visit.

  • Jul 5, 2018

On June 4th 2018, I had orderd a Celtec cross with rubys from GlenCara Irsh Jewelry from their internet site. My Visa debit card was charged $234.98. A week had passed without hearing anything from them, when I emailed them they sent me an email back the next day saying that there they were sorry for the delay and that they would contact me when it was shipped. Another week had gone by and I contacted them by email again asking why I haven't heard anything about the item that I ordered and this time they told me that it was held up in quality control and would be shipped out the follow Monday. When Monday came and went I attempted to contact them again by email but I haven't heard anything from them again. It has been over a month since I ordered this item and still haven't received it.

  • Feb 7, 2017

I ordered a ring on 12/2/2016 and paid extra for 2-3 day shipping to ensure it arrived before my boyfriend's birthday. Arrived two weeks later AFTER his birthday, which was my first aggrevation with this place. The ring didn't fit my boyfriend, but I had bought from Glencara because they specifically state they offer free size exchanges.

I returned the ring to the New York address per the instructions on the website. Thank goodness I paid to have a tracking number, as I was able to confirm they received the return. Weeks passed and I never saw the new ring. Every time I tried calling them, there is a message saying they are so busy they can't take phone calls but to send an email to [email protected]. I sent them an email and got no response. Per the phone message, I sent the email again, this time with "URGENT" in the subject line, supposedly guaranteeing they'd respond in 24 hours. Days went by, still no response. I sent the email a third time with "URGENT URGENT URGENT PLEASE READ" in subject line. No response. I let them know I'd be disputing with my credit card company. It is 2/6/2017 and I have still not received a response to my repeated emails, and I do not have a ring

They have my money and I have nothing to show for it. I wish I had Googled them before buying from them! Total scammers, rip off artists. I don't know how this place stays in business. Buyer beware!!

  • Dec 23, 2016

I ordered a necklace on December 3 and have yet to receive it. Of course they charged my card right away, with an additional charge that I was unaware of. I contacted the general manager, and I have absolutely nothing positive to say about him. He told me my package was supposed to arrive in NY, but the tracking number stated the item wasn't sent. On top of this he sent me a photo with other customer information such as addresses and names. Beware. After complaining of his scam, he claimed he resent the item. He told me via FedEx, but it was USPS. He clearly doesn't know what's going on with his own company. He has lied about arrival dates and so on. The new tracking states again that USPS is awaiting the item. Do not buy from Glencara. You will be highly disappointed and disgusted. He has done absolutely nothing as far as customer satisfaction goes. It's been lies, more lies, and no resolution. I'm still waiting on either a response or my package. Both are highly doubtful.

  • Dec 23, 2016

Another stung customer

I also ordered an item in plenty of time and have been given multiple despatch dates, none of which has been honoured. Some people do at least seem to have received something, albeit the wrong size and poor quality. I haven't received my order at all. Have been in touch with Visa, who will pursue them for the money but they are a disgrace to Ireland. Would never buy from them again. Will be surprised if I ever get my order. Because I realised yesterday that I wouldn't get my stuff by Christmas, I ordered an alternative product via Amazon yesterday evening and it arrived first thing this morning. Glencara = fraud, plain and simple.

  • Dec 20, 2016

I ordered a ring from Glencara Irish Jewelry online at glencara.com on 11/17/16 and paid with a Visa. Approx. 12 emails and 5 broken manufacturing dates later, I have only received broken promises from "kl" in customer service. My last email from them was automated with no info.

  • Dec 14, 2016

Cancel the transaction through your Visa!

Same story here. Ordered a $656. ring --- never arrived, no answers to my emails, and a constant recording on their toll-free number. Obviously a scam, but their website is filled with glowing reviews, which must have been written by the person behind the scam. Didn't find this site until last night. However, all's well that ends well, as they say, as I called my Visa company, and they're removing the charge from my Visa account and will go after Glencara themselves through their American bank that handled the transaction. So.....contact your Visa company -- they couldn't have been more willing to help.

  • Dec 3, 2016

I ordered a brooch for my mother for Christmas. On November 14, I received an e-mail saying that the brooch was out of stock, but it was being crafted and would ship on Friday, November 18.

I have sent three e-mails since to check the status and all have remained unanswered.

I have since found about 5 different websites dedicated soley to complaints about this company.

  • Jun 8, 2016

crooks

took my money on may 19th 2016 with two day shipping .was informed on the 23rd that they didnt have my ring. Ive been lied to repeatedly over and over. My moms birthday has come and gone and it is now June 8th and i have received no merchandise from these thieves. DO NOT BUY

  • May 5, 2016

“Beware guys! This is fraud! I have ordered and received quite early a white gold claddagh ring (paying it over 200 €) but the size doesn't fit. I ordered a 10 but I would rather need a 8,5. Furthermore, I asked for an Inscription on Ring, which I paid for but the ring shows no inscription. Besides, the ring was very low quality, I hope it is at least gold! I wrote to the address indicated for returns but I received the automatic reply hereunder saying that I need to send the ring back PAYING AT MY OWN EXPENSE! I do not find it acceptable to pay (over 15 euro from Italy) for something (the inscription) I paid for and did not receive. Reading (unfortunately too late) very bad reviews on Glencara, I decided to keep the ring without inscription and bring it to tighten it myself. Loads of people didn't even receive the goods they ordered, I was lucky enough at least to receive it. Awful Service, do not buy from Glencara.com!!!!!

  • Jan 1, 2016

Placed a Christmas order December 16, #210178362

December 18 they charged my account.

Promised Free Priority Airmail shipping 3-8 business days to USA

Called company several times requesting informtation on shipment or delivery date, same recording about how busy they are with emails Sent numberous emails. No return information about shipment.

Now they don't respond at all. It's 12/31 and no response.

They were quick to take my money, but that's about the only thing they do quick. Where's my Priority Airmail, 3-8 day delivery?

This place should be shut down! I was proud of my Irish heritage up til now!

  • Dec 14, 2015

DO NOT BUY FROM THIS COMPANY!! I placed my order on November 29th, it is now December 13th and I have recieved nothing. Three emails later, wondering where my package is, and STILL no reply. This was a meaningful gift to my mother who's birthday was the 10th and is moving across the country in two days. Now she will leave empty handed because of this disgraceful service. I am incredibly angry and dissapointed. You can take my money right away, but you can't even send me an email back telling me where my order is. Ridiculous. I will never shop with Glencara again. This company should be shut down.

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