An ad for a good deal for a pair of crimping pliers popped up on my Facebook feed. There are used to attach electrical connectors to wire, mostly used in automotive and electronic applications. I ordered the item and was charged $19.49. A few weeks later I recieved a small box of 50 electrical connectors but no pliers. I looked the ad up and found that although there were lots of pictures of these pliers in use, I had inadvertantly clicked on an adjoining box for the connectors only. I contacted the seller via email and asked for a refund or to pay the difference between what I wanted and what I ordered. Here is their reply:
" We are very sorry for such destabilizing encounters you have been faced with. I want you to know that we have observed some crucial information in your complaint regarding our products and services. Apologies but we only offer a refund or exchange for items that are defected upon delivery."
I protested, pointing out how much we valued honesty and integrity here in America and expressed my hope that they would learn a lesson from this experience. They replied with another meaningless generic response and I never heard from them again. I believe this website is based offshore.
They have no brick and mortar address. The item was shipped via a third party, SF Express out of Jamaica, New York. I told them I would be filing this report in a few days and wished them good luck with their english lessons. Tried to look up this 50-pc. connector set on Amazon, but found nothing. I did find a 600-pc. set for $16.99 with free shipping ...
GetGotGotten Reviews
An ad for a good deal for a pair of crimping pliers popped up on my Facebook feed. There are used to attach electrical connectors to wire, mostly used in automotive and electronic applications. I ordered the item and was charged $19.49. A few weeks later I recieved a small box of 50 electrical connectors but no pliers. I looked the ad up and found that although there were lots of pictures of these pliers in use, I had inadvertantly clicked on an adjoining box for the connectors only. I contacted the seller via email and asked for a refund or to pay the difference between what I wanted and what I ordered. Here is their reply:
" We are very sorry for such destabilizing encounters you have been faced with. I want you to know that we have observed some crucial information in your complaint regarding our products and services. Apologies but we only offer a refund or exchange for items that are defected upon delivery."
I protested, pointing out how much we valued honesty and integrity here in America and expressed my hope that they would learn a lesson from this experience. They replied with another meaningless generic response and I never heard from them again. I believe this website is based offshore.
They have no brick and mortar address. The item was shipped via a third party, SF Express out of Jamaica, New York. I told them I would be filing this report in a few days and wished them good luck with their english lessons. Tried to look up this 50-pc. connector set on Amazon, but found nothing. I did find a 600-pc. set for $16.99 with free shipping ...