Your voice has a chance to be heard now! scamion.com - we bring changes together.

report scam

Freedom Mortgage Corporation


Country United States
State New Jersey
City Mount Laurel
Address 907 Pleasant Valley Ave #3
Phone 856-231-9800
Website https://www.freedommortgage.com/

Freedom Mortgage Corporation Reviews

  • Jul 8, 2020

I have had mortages with major lenders - Chase, Wells Fargo, and Caliber - in twenty years I have never seen the likes of these jokers. I filed two complaints with the State of California in 2020 with all documentation - they were that bad. Believe the reviews. DO NOT USE THEM. RUN AS FAST AS YOU CAN IF THIS HAPPENS TO YOU AND YOU END UP WITH THEM.

My loan with Caliber was sold to Freedom in Early 2020. After 4 months I received a notice that said they did not have proof of homeoner insurance and if I did not provide proof they would purchase a policy. I had the insurance. I uploaded the document. I received emails just saying it was not adequate. This is April 2020. I spent 6 hours trying to get through to someone to try and provided what they were looking for. The phone number that you are given will not allow you to actually get through to someone. There is no insurance department on the phone tree to address these letters. Often the number will just say that it is no longer working. In the meantime, they do an "escrow analysis" and send you most of your escrow value to you - why??? The property taxes are not covered yet .... just wait this is the scam part - no sane company would do this...

So now I get another " we are going to buy insurance notice if you don't provide proof" letter- even though they have it - and now it is May 2020 becuase it takes weeks between the time you spend on the phone to get a real person to tell you what is it they want - waiting to hear back from them ( you won't hear from them promise me - they lie about that too) and the waiting for generic emails that say nope not that either....

I called another department to get a hold of a person ( try insurance claims...) the departments will each tell you that it isn;t their department... no agent will give you a name or reference number so you will have to start this process all over again ... ... I got a letter they were going to charge me for insurance .. the agent said it " was all taken care of .. and I wouldn't be charged..." now it is June 2020... here comes the scam part

Beacuse they have drained your escrow down to a ridiculously low level like $30 , you will get another letter from another department that says Guess What - you need to put money in your escrow so we are increasing the mortgage payment by $200 for the next year.... that's $2400 dollars for a $400 H06 policy that I already had....I sent multiple email messages to them - they did not respond to any of these until AFTER I filed the caomplaints with the State of California. It is now almost July 2020. My escrow had $29 in it after they got through with it. The property taxes are over $2000 twice a year....

I refinanced to get out from under this company - it is not worth it to be with them - and I didn't choose them - even my broker said they were the worst of the worst and not even Freedom apologizes for it.

There is NO WAY to resolve any thing with Freedom. You cannot get a hold of any one in any way - and if you are lucky and you do get someone they will telll you what you want to hear - it's taken care of , no charge will occur... I will call you on this date after is review it...

After the state complaints were filed someone up higher called to ask me about my " experience" ... he said he would call June 30 to follow up... and it is now July 8 2020...I am not holding my breath.

I hope this is helpful if you are even considering ysing Freedom or had the bad luck to be have your loan sold to them. Run from this lender .... they are the WORST. Make time to complain to your state - eventually their illegal practices will get noticed.

Stay safe and well

  • Jan 3, 2020

I pay my mortgage with money orders in May 2019 Freedom Mortgage, denied recieving both money orders for the full monthly mortgage, from the beginng of Freedom Mortgage servicing my loan (2017) I have alway's paid with two money orders.

The money orders remain attached and placed in the window enevelope provided by Freedom Mortgage. I have been consistent in my payment method and never missing a payment.

Freedom Mortgage immediately (June 2019) sent correspondence suggesting me to contact their lost mitagation dept along with documents to be completed to start the process. Freedom Mortgage twisted the facts and the truth when I reported them to the CFPB.

Freedom Mortgage, recent correspondence (December 2019) regarding the missing May 2019 partial payment, now states that I stopped payment on the money order by tracking it because they said they did not recieve it.

They reported the propose deliquency to the credit bureas in June 2019, to take it a step further Freedom Mortgage, states that I now owe a mortgage payment for May 2018.

Freedom Mortgage correspondence have been threating, unethical this company needs to be reorganized.

My credit have been destroyed I am a senior with uncertain health problems.

  • Nov 27, 2019

I've been with Freedom Mortgage over a year and everything was fine i changed insurance companys and not long after that i had got a mortgage payment for 160 dollars more than normal.They said i was behind in my property taxes that they didn't ajust my escrow right and i said i thought that was kinda high because my taxes were'nt that much and they said well it's just an estimate.

Now they send me bills with different amounts sometimes it's higher sometimes it's a little lower but the last payment i sent it said it was a partial payment and it was unapplied but they took the money out of my bank basically stold it and now they want me to pay double payments and there charging me two late charges. It just dont make sense there crooks.

  • Sep 4, 2019

Trying to refinance house and get away from Freedom mortgage. We were up to date with payments and doing a repayment plan of an extra 500.00 a month for 6 months that was court ordered. We get paid around the first of the month due to Social Security and VA compensation. We normally get our big check around the 30 th of the month so we mail out a cashier's check the day we get paid.

In November of 2018 we mailed out four checks two on the 1st of november for November s payment and two on the 30th for December's payment. We received our January check on the 28 th of December and mailed out the two checks for January's payment. Well low and behold the check was cashed by freedom mortgage but never applied to our account until February.

In the meantime we changed our homeowners insurance and freedom mortgage wanted their money back for escrow. I contacted the old insurance company and they mailed it back to us. We immediately went to the bank got a cashier's check for $1923.46 and mailed it out. They put the check in a unapplied acct. And left it.

We had no idea we were listed as a month behind until we started to refi our home and it shows on my husbands credit bureau, they refuse to change the bureaus even after telling us in april it was their mistake now they are saying we were late and won't do anything about it. I have all receipts from may of 2018 to the present and they are all according to my records up to date.

  • Dec 3, 2018

MY FIRST REPORT WAS APPROVED, GOOGLE SENT EMAIL TO RESCIND IT.

SPOKE TO FREEDOM MORTGAGE MANAGER: ORLAND, ID # 13128 EXTENSION 4094 YESTERDAY, WHO PROMISED TO EXPEDITE REFUND CHECK AND WOULD CALL ME TODAY AROUD 1PM. NO CALLS, WAS NOT AVAILABLE ACCORDING TO TWO AGENTS WHO TOOK MY CALLS.

PLEASE POST MY COMPLAINT, IT IS LEGITIMATE. I WAS GIVING THEM THE BENEFIT OF THE DOUBT, BUT WAS AGAIN MISLEAD BY LIES OF CANCEL CHECKS AND RE-ISSUED TWICE. NOW CHECK MAY ARRIVE AFTER DEC.10 CLAIMING THAT PREVIOUS CHECKS DID NOT ARRIVE DUE TO POST OFFICE PROBLEMS.

THESE PEOPLE ARE CROCKS AND SHOULD BE ADVERTISED TO ANYONE CONSIDERING DOING BUSINESS WITH THEM.

  • Dec 2, 2015

I believe Freedom Mortgage and Loan Care are running a scam on their customers. Every month for at least the last four months I have been unable to pay my mortgage online. The web site for Freedom Mortgage directs me to Loan Care, which then directs me back to a dead page on the Freedom Mortgage site. I then have no choice but to either sit on hold with customer care for an hour waiting to speak to someone or paying a fee to make my payment via phone. Every month, I get the same old song and dance "IT is working on it and it should be fixed in a couple of days" Well, it's been four months at least and IT has not fixed the problem. I believe Freedom Mortgage has just figured out an easy way to collect an additional fee from their customers.

Write a Review about Freedom Mortgage Corporation