Buyers beware. This is internet deception at it's finest because the company sells frames that imply "no assembly", yet when you receive the item, it requires a NASA engineer to understand the cryptic instructions to assemble. I only wanted a basic silver metal frame for a print, no matte, no plexiglass, no backing, no liner...JUST A FRAME. However, this frame came with at least 20 pieces of hardware to assemble AND you need a tool, a screwdriver. Ridiculously complicated for anyone. To say I was disappointed would be a great understatement. THEN, I read the Return Policy and the tears start: Must be returned 14 days from SHIP date (not the date you receive the item to even know if you're not satisfied), 20% deductible fee for restocking (more like re-suckering), buyer is responsible for return shipping charges, AND you have to call for a "Return Merchandise Authorization Code". WHAT?! Let my learning experience be a warning to all who even think this company has your satisfaction as a goal...It does NOT!
Frames By Mail Reviews
Buyers beware. This is internet deception at it's finest because the company sells frames that imply "no assembly", yet when you receive the item, it requires a NASA engineer to understand the cryptic instructions to assemble. I only wanted a basic silver metal frame for a print, no matte, no plexiglass, no backing, no liner...JUST A FRAME. However, this frame came with at least 20 pieces of hardware to assemble AND you need a tool, a screwdriver. Ridiculously complicated for anyone. To say I was disappointed would be a great understatement. THEN, I read the Return Policy and the tears start: Must be returned 14 days from SHIP date (not the date you receive the item to even know if you're not satisfied), 20% deductible fee for restocking (more like re-suckering), buyer is responsible for return shipping charges, AND you have to call for a "Return Merchandise Authorization Code". WHAT?! Let my learning experience be a warning to all who even think this company has your satisfaction as a goal...It does NOT!