I took my 2015 Ford Explorer to Folsom Lake Ford for air conditioning repairs on 5-12-21. They did a great job fixing things, but someone, perhaps while backing this large vehicle out of a parking spot, scraped the side of my car. The scrape is about 15" long and 1/2" wide. And, instead of reporting the damage, it was touched up! But not very well.
I picked up my car on 5-18-21. While I was waiting for the attendant to get the keys, I saw my car in the parking lot. There was a small, white bucket on the asphalt right next to the fresh scrape on the side of my car (though I didn't realize the scrape was there until later, after I drove home). I asked for the keys when the attendant came out of the building with them, and he said, "I have to get it. You're not covered under insurance. I am." What!? I never saw what was in the white bucket because I waited for my car to be brought to me, as I was told. (Interesting afterfact - no one knows why the white bucket was on the ground by my car. No one even admits to seeing it there.)
So, I contacted the company after I saw the damage to my car, and an attendant was working on the case until he went on vacation. Later, I contacted him again to find out where things were at, and he wrote:
"I did follow up with the service manager Robbie and again we just wanted to let you know Folsom Lake Ford would never try to cover up a scrape. For this reason, we would not be participating in the repairs."
Folsom Lake Ford would never try to cover up a scrape, but that doesn't mean an employee afraid of repercussions wouldn't. So, an honest person (me) has to pay the price for a dishonest employee at Folsom Lake Ford because I cannot prove the damage to my car happened there, though I know it did.
So, I will have to pay for the damage. It will cost me around $1000 (the amount of my deductible if my insurance company will handle it and about that much if they won't).
Lesson learned: Take closeup photos of every part of your vehicle before you leave it for any auto service, particularly at Folsom Lake Ford.
Ernie Arvin Folsom lake ford Kentucky smoove talker! Cheated my wife out of her money. ALERT, ALERT SCAM ARTIST AT LARGE! Folsom ca California EXISTING Body Text: Folsom lake Ford Dealership , Ernie Arvin Assistant sales / Theresa Emerson leading - Blackwell Gayle , Scam Artist! THESE SALES PEOPLE ARE SCAM ARTIST AND DO NOT TRUST THEM AT ALL. THEY ARE ALL IN IT TOGETHER...." TWIST" PAPER WORK TO MAKE YOU SEE SOMETHING BELIEVABLE! STAY FAR AWAY FROM THIS DEALERSHIP!! FOLSOM, CA California!! They are not honest with us and gave us the false information on the MSRP of the vehicle my wife was pursuing to finace. The smoove talking Ernie would not stop talking and pushing my wife to comment to something that seemed a lot odd after googling the real price of the vehicle pricing. OMG!! This man was cought in his lies and contuined to overtalk the conversation taking control and trying to convince us that we had a good price. He bought out this lady who lied with him on the terms of the leasing contract. (her name Blackwell Gayle & Theresa Emerson ) These ladies where confused with Kentucky and his numbers. He was trying to pull a fast one over on us. We decided to grab the personal information we gave them and walk out of this folsom lake ford dealership. I advise anyone not to see this sales man Kentucky because he does not tell the truth or shut up when a customer is trying to ask questions for the original price of the car. This sales maneger is a scam artist and cought in his lies. Next time he needs to keep his mouth shut because God hates lies and taking advantage of people who are just trying to finace a car loan. Rob!
Folsom Lake Ford Reviews
I took my 2015 Ford Explorer to Folsom Lake Ford for air conditioning repairs on 5-12-21. They did a great job fixing things, but someone, perhaps while backing this large vehicle out of a parking spot, scraped the side of my car. The scrape is about 15" long and 1/2" wide. And, instead of reporting the damage, it was touched up! But not very well.
I picked up my car on 5-18-21. While I was waiting for the attendant to get the keys, I saw my car in the parking lot. There was a small, white bucket on the asphalt right next to the fresh scrape on the side of my car (though I didn't realize the scrape was there until later, after I drove home). I asked for the keys when the attendant came out of the building with them, and he said, "I have to get it. You're not covered under insurance. I am." What!? I never saw what was in the white bucket because I waited for my car to be brought to me, as I was told. (Interesting afterfact - no one knows why the white bucket was on the ground by my car. No one even admits to seeing it there.)
So, I contacted the company after I saw the damage to my car, and an attendant was working on the case until he went on vacation. Later, I contacted him again to find out where things were at, and he wrote:
"I did follow up with the service manager Robbie and again we just wanted to let you know Folsom Lake Ford would never try to cover up a scrape. For this reason, we would not be participating in the repairs."
Folsom Lake Ford would never try to cover up a scrape, but that doesn't mean an employee afraid of repercussions wouldn't. So, an honest person (me) has to pay the price for a dishonest employee at Folsom Lake Ford because I cannot prove the damage to my car happened there, though I know it did.
So, I will have to pay for the damage. It will cost me around $1000 (the amount of my deductible if my insurance company will handle it and about that much if they won't).
Lesson learned: Take closeup photos of every part of your vehicle before you leave it for any auto service, particularly at Folsom Lake Ford.
Ernie Arvin Folsom lake ford Kentucky smoove talker! Cheated my wife out of her money. ALERT, ALERT SCAM ARTIST AT LARGE! Folsom ca California EXISTING Body Text: Folsom lake Ford Dealership , Ernie Arvin Assistant sales / Theresa Emerson leading - Blackwell Gayle , Scam Artist! THESE SALES PEOPLE ARE SCAM ARTIST AND DO NOT TRUST THEM AT ALL. THEY ARE ALL IN IT TOGETHER...." TWIST" PAPER WORK TO MAKE YOU SEE SOMETHING BELIEVABLE! STAY FAR AWAY FROM THIS DEALERSHIP!! FOLSOM, CA California!! They are not honest with us and gave us the false information on the MSRP of the vehicle my wife was pursuing to finace. The smoove talking Ernie would not stop talking and pushing my wife to comment to something that seemed a lot odd after googling the real price of the vehicle pricing. OMG!! This man was cought in his lies and contuined to overtalk the conversation taking control and trying to convince us that we had a good price. He bought out this lady who lied with him on the terms of the leasing contract. (her name Blackwell Gayle & Theresa Emerson ) These ladies where confused with Kentucky and his numbers. He was trying to pull a fast one over on us. We decided to grab the personal information we gave them and walk out of this folsom lake ford dealership. I advise anyone not to see this sales man Kentucky because he does not tell the truth or shut up when a customer is trying to ask questions for the original price of the car. This sales maneger is a scam artist and cought in his lies. Next time he needs to keep his mouth shut because God hates lies and taking advantage of people who are just trying to finace a car loan. Rob!