Fake cigars received in an opened box with the stamp cut. Then they have the nerve to wrap in celophane and pawn off as new. Fraudulent and criminal activity should be prosecuted.
Fake cigars received in an opened box with the stamp cut. Then they have the nerve to wrap in celophane and pawn off as new. Fraudulent and criminal activity should be prosecuted.
I have had a very bad experience with Finest Cuban Cigars. They have charged me over $600 for two orders of Cuban cigars, I have not received either order. They keep playing games with me saying they guarantee my order. I have been dealing with them for three months, I have not gotten my money back or my cigars. The website is useless and there is never anyone on their chat line. Finest Cuban Cigars is supposed to be legit, but they are too incompenent to use. My advice use someone else for this service.
We stumbled upon your review recently and therefore responding now.
Firstly, if you are a customer, we apologies for not being able to meet your expectations.
Since you have not provided any details about your order we have no way of retrieving it in order to find out what went wrong. Please provide us with your order number or with the name or email used to place the order so that we could look into this matter.
Finest Cuban Cigars is a legitimate company with a real physical office address and real staff. We have been in this business for 20 years and pride ourselves on customer service. We do offer a chat service online during working hours, excluding weekends and holidays. If we are offline our customers can reach us easily through email, which we publicly display on our website. We respond to all emails within 48 hours, excl. weekend (Sat & Sun) and holidays.
Our primary objective is customer satisfaction, which is why we offer a 100% satisfaction guarantee, unconditionally. Accordingly, if any customer is not satisfied we will refund or credit fully, no questions asked.
If we could be of any service in the future, please do not hesitate to communicate with us directly at [email protected].
Finest Cuban Cigars Reviews
Obviously fake Cubans
Fake cigars received in an opened box with the stamp cut. Then they have the nerve to wrap in celophane and pawn off as new. Fraudulent and criminal activity should be prosecuted.
Obviously fake Cubans
Fake cigars received in an opened box with the stamp cut. Then they have the nerve to wrap in celophane and pawn off as new. Fraudulent and criminal activity should be prosecuted.
I have had a very bad experience with Finest Cuban Cigars. They have charged me over $600 for two orders of Cuban cigars, I have not received either order. They keep playing games with me saying they guarantee my order. I have been dealing with them for three months, I have not gotten my money back or my cigars. The website is useless and there is never anyone on their chat line. Finest Cuban Cigars is supposed to be legit, but they are too incompenent to use. My advice use someone else for this service.
Finest Cuban Cigars
Hi,
We stumbled upon your review recently and therefore responding now.
Firstly, if you are a customer, we apologies for not being able to meet your expectations.
Since you have not provided any details about your order we have no way of retrieving it in order to find out what went wrong. Please provide us with your order number or with the name or email used to place the order so that we could look into this matter.
Finest Cuban Cigars is a legitimate company with a real physical office address and real staff. We have been in this business for 20 years and pride ourselves on customer service. We do offer a chat service online during working hours, excluding weekends and holidays. If we are offline our customers can reach us easily through email, which we publicly display on our website. We respond to all emails within 48 hours, excl. weekend (Sat & Sun) and holidays.
Our primary objective is customer satisfaction, which is why we offer a 100% satisfaction guarantee, unconditionally. Accordingly, if any customer is not satisfied we will refund or credit fully, no questions asked.
If we could be of any service in the future, please do not hesitate to communicate with us directly at [email protected].
Thank you. Team at FCC