I recently purchased a flight from Toronto to Santa Marta, Colombia with Explore Trip. (exploretrip.com) When I looked at my credit card statement after booking the flight, I noticed an unauthorized $72.25 charge to my account that is listed as AGENT FEE TRAVEL SERVCS. This is a problem for me as I do not remember being charged an agent fee while checking out and buying my ticket. Furthermore, my friend booked the exact same flight at the exact same time and did not get charged a $72.25 agent fee. Her credit card statement lists only the price of the flight. I'm very concerned that I have been scammed & am requesting a refund for the $72.25 that I was charged but am having difficult reaching customer service.
Update: I recently noticed on my card that I was also charged 9 dollars more for the exact same flight as my friend ($326 vs. $335). Is this how Explore Trip offers cheap flights? By scamming some of their customers? After contacting their customer service I received no real help & they continue to insist that they did not put those charges on my card. Either they took that money from my account or their website is poorly secured and compromised my credit card.
Update: Unbelievable. After spending many days contacting Explore Trip and attempting to resolve this issue, they promised to issue me a refund for the money they stole from me. I finally received the money today, however I was only returned $69 of the $82 they took. They offered no explanation for their theft nor did they issue the voucher they promised me for the trouble and stress I was put through. After reading other reviews, it seem I got off easy-- other customers claim to have been robbed of hundreds of dollars by Explore Trip! If you value your money and your peace of mind, do not use this "service".
I bought my airline tickeys 4-5 weeks before my flight date. 3 Roundtrip tickets. Upon arriving at the airport to check in, I found that my 2 year old no longer had a ticket. I paid for it, but a number was never issued and he didn't have a seat. The lady at the counter called exploretrip.com for help. No answer. She found a second number for emergency service and still no response. I had to purchase another ticket. At the next airport, I sent ExploreTrip an email about the situation as they still did not answer the phone. While waiting to board the third plame I received an email from them with a ticket number. It was 6 hours too late, and it turns out was really the ticket that the airline sold me that morning. I finally got ahold of a person on the phone and they asked if I wanted to cancel my ticket.
I told them to go ahead. They must have cancelled my ticket from the airline because I had a lot of difficulty getting my son a seat to get home. They said his ticket had been cancelled and they didn't know why. We finally got home, not from vacation but from a funeral, and I have spent a month now trying to get a refund for the ticket I purchased for my son from ExploreTrip.com with no success. Two days ago they told me I never paid for it. I can prove I did. Yesteady they told me my ticket from the airlinE is the same as their ticket! I used my bank card for all of the tickets, so I can find all of the charges and prove I paid. What the heck! Now what? I paid for my son's ticket twice, bottom line is I paid twice and I want one refunded. I think I'm outta luck and it really sucks. I can't afford to waste $440.00. like that....Any help or advice from anyone would be great. Thanks
ExploreTrip Reviews
I recently purchased a flight from Toronto to Santa Marta, Colombia with Explore Trip. (exploretrip.com) When I looked at my credit card statement after booking the flight, I noticed an unauthorized $72.25 charge to my account that is listed as AGENT FEE TRAVEL SERVCS. This is a problem for me as I do not remember being charged an agent fee while checking out and buying my ticket. Furthermore, my friend booked the exact same flight at the exact same time and did not get charged a $72.25 agent fee. Her credit card statement lists only the price of the flight. I'm very concerned that I have been scammed & am requesting a refund for the $72.25 that I was charged but am having difficult reaching customer service.
Update: I recently noticed on my card that I was also charged 9 dollars more for the exact same flight as my friend ($326 vs. $335). Is this how Explore Trip offers cheap flights? By scamming some of their customers? After contacting their customer service I received no real help & they continue to insist that they did not put those charges on my card. Either they took that money from my account or their website is poorly secured and compromised my credit card.
Update: Unbelievable. After spending many days contacting Explore Trip and attempting to resolve this issue, they promised to issue me a refund for the money they stole from me. I finally received the money today, however I was only returned $69 of the $82 they took. They offered no explanation for their theft nor did they issue the voucher they promised me for the trouble and stress I was put through. After reading other reviews, it seem I got off easy-- other customers claim to have been robbed of hundreds of dollars by Explore Trip! If you value your money and your peace of mind, do not use this "service".
I bought my airline tickeys 4-5 weeks before my flight date. 3 Roundtrip tickets. Upon arriving at the airport to check in, I found that my 2 year old no longer had a ticket. I paid for it, but a number was never issued and he didn't have a seat. The lady at the counter called exploretrip.com for help. No answer. She found a second number for emergency service and still no response. I had to purchase another ticket. At the next airport, I sent ExploreTrip an email about the situation as they still did not answer the phone. While waiting to board the third plame I received an email from them with a ticket number. It was 6 hours too late, and it turns out was really the ticket that the airline sold me that morning. I finally got ahold of a person on the phone and they asked if I wanted to cancel my ticket.
I told them to go ahead. They must have cancelled my ticket from the airline because I had a lot of difficulty getting my son a seat to get home. They said his ticket had been cancelled and they didn't know why. We finally got home, not from vacation but from a funeral, and I have spent a month now trying to get a refund for the ticket I purchased for my son from ExploreTrip.com with no success. Two days ago they told me I never paid for it. I can prove I did. Yesteady they told me my ticket from the airlinE is the same as their ticket! I used my bank card for all of the tickets, so I can find all of the charges and prove I paid. What the heck! Now what? I paid for my son's ticket twice, bottom line is I paid twice and I want one refunded. I think I'm outta luck and it really sucks. I can't afford to waste $440.00. like that....Any help or advice from anyone would be great. Thanks