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ESN Direct

Country United States
State Arizona
City Scottsdale
Address 17255 N 82nd Street Suite 100
Phone 800-481-7813

ESN Direct Reviews

Most Useful Comment
  • Jan 24, 2017

Bizarre Business Model

I have no idea how these people are making any money. I placed an order. After about a month without delivery, I started calling to determine status. I was given numerous explanations, including the "not returned from NGC" excuse mentioned below. After another month without delivery, I finally just called my credit card and had them reverse the charge. I probably should have just given up on this outfit at this point, but I find Robert Parsons likable and started to think maybe they just had some problem with the particular item I ordered and some low-level worker possibly just mishandled the situation. So I decided to give them another shot. I placed a new order for an entirely different item. Well as I had feared, another month went by without delivery. I started calling them again, and am getting the same variety of excuses. So tomorrow I'm going to be calling my credit card again and again having the charge reversed. My question is how does this company make any money? What good does it do them to produce television advertising and then take orders they're never intending to ship? I'd call this situation fraud, except at the end of it all I get a full refund from my credit card and ESN gets no money at all. Bizarre. I suppose some people may not know they can have the charges reversed. Or maybe some people pay by some means other than credit. Or I suppose some number of people may pay and then die before they get a chance to reverse the charge. In any case, it's a crazy business model and I find it hard to believe they're going to be in business much longer.

Mark as Useful [2 votes]
  • Sep 9, 2016

love the show

I also had to wait......I tape everything that I buy on TV........when I mention this I received the items shortly........BBB will help but it takes time.......

Mark as Useful [1 vote]
  • Feb 2, 2019

Con Artists

Stay away. My cable system no long carries their show so I don’t have to be exposed to their lies and deceit. Good riddance.

  • Oct 3, 2018

I had bought coins from ESN direct in the past. even though i received the last order it was after calling many,many times

The last order was less than $100.00.

and The order i never received was $1,360.90. I called them for years until ESN had there phone # changed or turned off.

  • Jan 31, 2018

ESN Direct stole my money and changed the name of their business to bydominic. Their new website is

  • Jan 30, 2018

ESN Direct, Scott Singer, Bank Fraud

I wired money to Scott Singer and Robert Parsons at ESN Direct for gold coins over a year ago and they never sent me the coins. They lied and stalled and now have taken their show off the air. They have moved to a new address @ 7655 E, Redfield Road, suite # 4, Scottsdale, Arizona 85260.

They stole $10k from me and no longer take my calls.

  • Sep 29, 2017

Wired $20,000.00 to the owner, Scott Singer for gold coins and they never shipped and now they have changed name an address and are running with stolen money. Class action lawsuit time! If you have been ripped off by ESN Direct, you can inquire about your coins at their new address... 7655 East Redfield Road, Suite # 4, Scottsdale, Arizona 85260

  • Sep 6, 2017

My husband bought a $999.00 coin from ESN Direct in 2016. He died November 17,2016, before he got the coin . When I received the coin I called esn and asked if I could return it. They told me how and I did as told. I also did extra and sent the coin back signature needed for return. They have the coin but I never got the money or coin back. I called many times and talked to AJ in customer service and Stacy a supervisor. Both said the same I would get the money back. The final time I called and talked to AJ he told me he couldn't make them pay me. That is when I decided to get in touch with the AG ofNebraska. they got the same answer I got from ESN. They would pay the refund. As of yet still no refund.

  • Aug 26, 2017

On June 1, 2017 I ordered a 2008 1/10 ounce gold buffalo coin certified MS-70 by third party indepent grading company NGC. MS-70 means the coin is uncirculated in a perfect mint state of 70. NGC stands for Numismatic Guarantee Corporation.

My checking account had been debited for $609.90 for the coin by looking at June account history. About a month after ordering the coin, I received a call from AJ who I think worked in customer service telling me one of my items had shipped. I had some other items as well seperate from the buffalo coin. I asked him at that time about the coin and he said it would be a liitle longer. After that I could no longer get a hold of anyone. The message was always the same that everyone was helping customers.

Aj's phone extension is always busy. I foud out there were problems through the internet. I was shocked to see all the people who had made compaints against this company. The 1/10 ounce version of this gold buffalo coin was only minted in 2008 at the West Point mint in New York and I have been wanting one really bad then had this opportunity and had 609 dollars stolen from some internet predators. I hope they get what they deserve and I'm not talking about second chances.

  • Jul 25, 2017

On June 19, 2017 I ordered a coin through ESN Direct , spoke with employer AJ. Advised I did not want to use a credit or debit card and he advised a check would be acceptable. A check in the amount of $1571.55 made payable to ESN Direct was sent that day. According to our Bank ( Poca Valley Bank, Clendenin WV) the check was cashed by ESN Direct and deposited into Bank of America on June 23, 2017. Since then multiple calls, conversations voicemails and ignored calls later no product has been received.

  • Jul 5, 2017

The owner, Scott Singer and the television show host, Robert Parsons have owed me over $65,000.00 in gold and silver coins for over 17 months. They use their television show to lie to customers, take their money and never ship coins. They belong in jail. Don't buy from them. They also sell fake graded coins from IGS.

  • Jul 1, 2017

ESNdirect is a total rip off . They took over a thousand dollars from my debit card. Then tell u it takes 4-6 wks for delivery. So I kept ordering thinking they that my orders will arrive in bulk. Then because I was such a good customer they (one customer service representative) A.J. gave me discounts. OUT OF THIRTEEN ITEMS I RECEIVED THE FIRST ONE. Things started to get one coin was way too late. Do I cancelled it. Took a while to get back my money. Then I ran into A.J. order after order..... Yet nothing..... After more than four months I kept calling AJ where Are my coins..... He stated it should have not taken this long....... So they added coin Caddies to soften the SCREW.n I was get.n....... Talked to a MGR. Stacy raise hell they sent me one Cheep coin (shut me up). Then more time lapse FK.n Nothing..... Talked to Stacy and sed I want a complete an total refund of everything that was ordered. Gave one cheep 47.95 refund Woop-de-doo. I want my FK.n money. AJ told me I would have my order my or before 6th of June....good thing I didn't hold my breath........ THATS MY STORY

  • Jun 24, 2017

In the March of 2017 I purchased a coin set from ESN Direct that I saw on TV. After taking the money out of my account, immediately, I recieved nothing and heard nothing. After waiting for what seemed like eternity, I finally called them. They said it was back ordered and I would be getting it in the mail soon. Well after 3 months and about 10 phone calls later, they finally stopped picking up my calls. I had to use someone elses phone just to get in contact with the company. And after several attempts to get my money back, I am still waiting. And now they stopped airing the show on TV and that is very suspicious to me. I am currently in the middle of contacting the Better Business Bureau in both Arizona, and Pennsylvania, to file a complaint against ESN Direct. Please beware of buying anything from this company, if you even can anymore. The coins that they sell are graded through IGS and they have been known to polish the coins before securing them into a case. And their autographs are also suspect to scrutiny if they are actually authentic or not. I've seen online that they are possibly changing their company name so make sure to do a full background check on the company before you buy anything in the future.

  • Jun 23, 2017

Esn coin...Company took my money and promised delivery within 2-3 weeks. Began 3/15/2017, after 3rd week, i called and was told my order was on backorder and it would take another 2 or 3 weeks. Time now is: april 20th, 2017, i called again only to be told how sorry they were and order was still not in and i would need to wait another 2 or 3 weeks. I expressed how dissatisfied i was and no longer want the order. Please cancle. Cancelation was done on 5/19/2017 and i was told i would receive my refund within 2-3 weeks. I expressed that my refund should not take that long and expect to receive it in 4-5 days. After a week, i called company again and spoke with a man calling himself; aj. Aj stated i should receive my refund by friday of this week (5/31/17)... Never happened... On june 2nd, 2017, which was that following friday, i did not receive my refund, yet. I called again and aj stated that i needed to speak to accounting - jeff peterson, who said he processed the refund and i would receive by the following wensday - 06/07/17.

I called again on -06/09/17, and still no refund. I have reported this company to my bank as fraud and reported to bbb, and to thr attorney general's office. I have filled here on this website as well and i have only just begun... I will be filing every under method i can thick of and know how of... To all of those or there...Do not purchase anything from this company!!!!!they're fake!fraudulent!!! & i have yet to receive my refund!!!!!

  • May 27, 2017

Thie owner, Scott Singer, took two bank wire transfers from me for over $65,000.00. He was supposed to deliver my gold and silver coins within one week. It has now been over 16 months and they still owe me over $15,000.00 in coins. They ignore my calls and send one or two coins every three months. They tried to get away with stealing the entire amount but I filed a report with the Arizona Attorney General. Because they are still dragging their feet I had to file a complaint with the Federal Trade Commission. They are going to be exposed and hopefully charged with bank wire fraud and fraudulent business practises using FCC airwaves.

  • Apr 5, 2017

Ordered coins fron esn diect in January of 2017,takes forver to recieve and then recieved wrong item in 8 weeks,sent it back ,through the uspc then got a patial 6weeks later,but not the full items I ordered in which I paid $ I canceled on one item 1 item and demanded a refund of $599.....still have'nt recieved it after numerous calls and e-mails to them.....esn sales and staff personel are in my opinion big time scammers.I have filed a claim through my credit card and plan on filing through thier state's law agencies.

  • Dec 15, 2016

I purchased a "rare' silver eagle set from ESN DIRECT FOR $5,000.00 in July, 2016. They have refused to ship set or refund my money. They stopped taking my calls and as far as I am concerned, thet are knowingLY trying to steal my money. It's bank fraud, nothing less.

  • Sep 17, 2015

On June 25th, 2015, I ordered one March of Dimes coin set. I waited a month and did not receive them. I called and was told the coins were not returned from NGC (coin grading company).

Have repeated calls every month since then, and got nowhere. Same story--coins not returned yet from NGC. Called today, told the same story, so I asked for a refund. We will see if I receive it or not.

I had been watching this coin show on television for quite some time, and Mr. Parsons claimed on his show, on the air, that coins would be sent in a timely fashion.

I am very disappointed and disheartened because I cannot buy these coins anywhere else for the price I was promised. In my view, this is fraud.

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