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Equifax Inc.

Country United States
State Georgia
City Atlanta
Address 1550 West Peachtree Street NE
Phone 888-202-4025

Equifax Inc. Reviews

  • Feb 19, 2021

I contacted equifax Australia for a credit score, I did not finish the application, have not recieved a credit score, they assured me that this is private and confidential, not so my details have been passed on to a creditor, illegally. These companies are liers and do not use them. never use this company,


  • Jan 15, 2021

We have been in the process of applying to refinance the mortgage on our residence since October, 2020. We were required to get our credit reports unfrozen. Within an hour on November 22, I was able to unfreeze Experian and Transunion, but when it came to Equifax, it was another matter.

I have no difficulty logging onto the Equifax site and over the ensuing three months - around 100 times – was greeted with this message.

So I called this number. The telephone is an automated attendant that does not provide a menu option for reaching a human attendant. It takes over five minutes to listen to the menus. The information given is garbage – useless and incorrect.

Because I have a phone that records a transcript of calls, I have a record of what I heard on this number.

Among the false information are email addresses that are returned as undeliverable: [email protected] or [email protected] Here is one of the kind of returns:

“This message was created automatically by mail delivery software.

A message that you sent has not yet been delivered to one or more of its recipients after more than 48 hours on the queue on

The message identifier is: 1kuLw9-000H0E-HG

The subject of the message is: Temporarily release credit reports

The date of the message is: Tue, 29 Dec 2020 12:49:32 -0800

The address to which the message has not yet been delivered is:

[email protected]

No action is required on your part. Delivery attempts will continue for some time, and this warning may be repeated at intervals if the message remains undelivered. Eventually the mail delivery software will give up, and when that happens, the message will be returned to you.

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:

[email protected]

Unrouteable address “

I found this on the web:

“You can email us at [email protected] Please include your Equifax Credit Report Reference Number and any existing case numbers you're aware of in your email. Investigation and resolution of your complaint may be delayed if this information is not included.”

The answer I received from this email was

Dear Paul,

Thanks for getting in touch. We’ve raised your query under case number 201231-1020071. Please quote this reference number in any future contact about your query.

If you’re a registered user of our Equifax Online Help service under this email address you’ll be able to see your case in the My Cases section. If you’re not a registered user you can create an account by going to Equifax Online Help enables you to raise and keep track of any queries that you have with us.

If there's anything else that you need help with, we hope you'll find the answer on our FAQ page. If you have any additional queries please update this case or create a new case through your Equifax Online Help account.

Equifax remains open for business and we are here to provide support and deal with any queries you may have. However, due to Covid-19 (the Coronavirus) you may find yourself having to wait longer than normal to have your call answered.

Answers to most questions can be found in our FAQ's or you can raise a query via our Online Help service. If your call is urgent we are open between 9am – 5pm, Monday to Friday on 0800 014 2955, calls are free from UK landlines and UK mobiles.

If you’re a customer of any of our partners and have raised your query through them, you’ll need to get back in touch with them to raise further queries.

Kind regards,

Equifax Consumer Support

I filed complaints with the Better Business Bureau and the Consumer Fraud Protection Bureau.

G. Edward Livous replied on the Better Business Bureau site

RE: Paul & Sarah Edwards, Case #27789351

Dear G. Edward Livous:

Thank you for submitting Paul & Sarah Edwards's complaint on 1/8/2021 through the BBB Complaint Portal. In their complaint, they indicated that they are unable to unfreeze their credit files.

The identification information the consumer provided does not match our records. In order to properly assist them, we will need additional information in order to verify their identification and current address. Please provide a legible photocopy of a valid document that shows your name, current address and complete social security number. Listed below are examples of documents that may be provided as verification of their identification and current address: Current pay stub or W2 with complete U.S. social security number, valid social security card, Driver's license, rental/lease agreement/house deed, mortgage or bank statement, utility bill for gas, cable or residential telephone bill.

If they have any additional questions, they may call (888) 836-6351

Note: This acknowledges receipt of information I had both faxed and sent by certified mail.

Our identity information has not changed in over two years, when we moved to home four blocks from our former residence but kept our phone number. More importantly, we had gotten a credit freeze processed in November by Equifax. I have a post card acknowledgement of this.

Finally, I received a call on January 14 from someone identifying himself as being with Equifax. The number he called from was 888-298-0045. He asked me if I had sent a certified letter, which I had, and I gave him the date. The caller gave me another phone number to call 857-210 3425.

This number told me the information I provided does not match their records. I tried calling back the 888-298-0045 and was told this number dealt with CLASS ACTIONS. I got another number 833 759 8982 which turns out to be a Kia dealership. Another site I was given on the phone was [email protected] This company is not owned by Equifax and there appears.

Another number I got was 888-829-8005. I spoke to a Linda Matt

Aquafax is a marine wholesale company, selling to the trade only.

I again faxed the information Mr. Livous specified using this fax number 888-298-0045 sent on January 14. I had previously faxed information on December 22, 2020 to this number.

I found the following on Google:

When you log in at, there is a tile on the upper right of the dashboard that indicates your freeze status. If you don’t have an account, or simply would rather use the phone, call 800-349-9960 and follow the prompts to verify your identity. If your credit report is not frozen, you will only hear options for freezing it.

There is no such tile in the upper right of the Equifax site.

My request is simple: Unfreeze my wife and my credit reports.

  • Mar 13, 2020

Even with proof, this company refuses to remove false information.

  • Jul 6, 2019

I have been trying to get my Fraud alert removed for the past 7 weeks. I called Credit Freeze customer service at 888-298-0045 and have spent over 40 hrs to resolve this issue. After spending 3 hrs, they finally told me all freezes and alerts have been removed.

I went to the bank I work at and tried to open an account, but cannot pull any information. I am in the process of refinancing my mortgage but I can't because of this idiots. I called them on Monday, July 1, 2019, the system is under maintenance and called today July 07, 2019, the system is under maintenance.

Wrote an email to Dan Adams their President of Consumer Affairs no reply. Folks sent this buffoon emails. His email is [email protected]

  • Jun 24, 2019

Equifax's "customer support" is filled with a bunch of ignorant people, who do not even know their basic policy procedures.

I have been trying to get a removal of my credit freeze since the beginning of June. However, since I don't know the exact month and year I put the freeze on, I'm denied.

Further, because I can only get one free credit report (I've used mine), the free monitoring trial I used to get a copy of my report apparently does NOT match "the official report Equifax has." So, when asked a series of questions about my report, I can't "pass the security questions about my report."

However, I relay my personal information:

Name, address, DOB, etc. But for Equifax, that is not enough. To get my information, I had to fax in a copy of my driver's license and social security card, and wait TWO WEEKS for an update, as I was told it could take up to 14 days.

BUT, when I did that, I went through the same issues! Then, I demanded to talk to a supervisor. However, I was then told that on my cover letter, I HAD TO SPELL OUT THAT I WAS REQUESTING A LIFT ON THE FREEZE, SOMETHING THAT NEITHER OF THE RANK AND FILES MENTIONED TO ME! I would have waited ANOTHER TWO WEEKS, AND NEVER KNOWN THAT I NEEDED TO REQUEST THE FREEZE ON MY FAX'S COVER LETTER!

I just tried to confirm that they actually received my fax from 06/24/2019, and THEY REFUSED to do that via chat. They want me to call in, and I would go through the same issue for the third time!

How is it that I can get copies of my credit info from a credit monitoring site (something I would have to PAY FOR, if I don't cancel the trial!), but I can't even get a freeze lifted, contacting Equifax, direct?

As long as I am on it, why should we have to ever pay for our credit reports, or access to our FICOs? This is our personal information. With the data breeches, and Identity Theft targeting even kids--with hacking technology that allows them to *predict social security numbers*--and Identity Theft being HUGE, We The People should be able to have full access to our reports and FICOs, and any other information, as our credit is virtually everything from jobs to getting a place to live.

I had put a freeze with all of the agencies, and only spoke with Equifax, as that is who my Credit Union used for pulling my credit. As a result, I have a few Hard Pulls. I haven't spoken to the others, as I don't want to fax in copies of my driver's license and social security card to more companies whose "customer support" appears to be in India.

Also, if by the credit reporting agency's "logic," if I have all of my information, but can't answer information about my "official report," then how do they know that the person faxing in the driver's license and social security card didn't steal it? I know my personal information, and have those forms of ID, but it's not enough.

  • Dec 14, 2018

First, for those that don't know who NCTUE is, it's another consumer reporting agency run by Equifax. It maintains consumer records on payment and account history reported by telecommunications companies, cable operators, and utility service providers. NCTUE stands for National Consumer Telecom & Utilities Exchange.

I requested my "Disclosure Report" from them via mail and never got it. When I contacted their customer service, I was told me that they never received my letter (even though USPS tracking stated it was delivered). So, I decided to fax in my information and instead of receiving my NCTUE report I received my Equifax consumer report. I called them and was told that they have nothing to do with Equifax and don't know why I received information from them. I proceeded to I filed a complaint with CFPB (Consumer Financial Protection Bureau) and finally I got my "Disclosure Report" sent to me.

After reviewing my report, I found errors in my address that needed correction. I wound up going thru the same thing just to correct the errors. During this time, I kept getting letters from Equifax and not from NCTUE. I called their customer service again and asked why I was getting letters from Equifax. The rep said the same as before but will look into the matter. I never received a response to my inquiry. Then, when I tried to place a security freeze on my consumer profile, it was very awkward and I didn't know if the freeze was placed or not.

So again, I filed another complaint with CFPB about the problems I had trying to correct errors in my address and placing a security freeze. Only after my complaint did NCTUE finally place a security freeze. As for the address correction, I did get a confirmation letter about stating that it was corrected but a letter was also sent to the wrong address.

This is ridiculous! I had to file two complaints with CFPB just to get my report, then to correct an address error and to place a security freeze. And still, they things weren't done right. If you've had similar problem with NCTUE, which is run by Equifax, please file a complaint with CFPB. If enough complaints are filed, CFPB will take action and investigate their negligent handling of consumer information.

  • May 6, 2018

Equifax Inc. Continues To Have Problems With Data Breaches Of Personal Information Out There! They have had a Data Breach at least twice which resulted in a Permanent Release of my Permanent Data, Including My Social Security Number. I have been at Risk Of Identity Theft at Any Time and Equifax Inc.

was Negligent in Allowing My Data to be Breached Under California Code Section (Civ & 1714). I took them to the Los Angeles Superior Court and sued them in the Small Claims Court back on Friday, April 27, 2018 for $10,000.00 dollars and Lost because the Judge was for the company and did Not Go By The Law, sadly speaking! Enclosed, in the attachments, please find a copy of the Notice Of Entry Of Judgment Giving Me Absolutely Nothing, along with Proof Of The Data Breach by the Huffington Post posted back on Friday, September 8, 2017, including Proof From Equifax Inc. Admitting that my Personal Information May Have Been Impacted By This Incident for your reference and further review. Thank you. Sincerely yours, Howard P S

Angry And Upset Equifax Inc. Data Breach Customer /HPS Enclosures: Please See The Attachments For Copies Of The Notice Of Entry Of Judgment Giving Me Absolutely Nothing, Along With Proof Of The Data Breach By The Huffington Post Posted Back On Friday, September 8, 2017, Including Proof From Equifax Inc. Admitting That My Personal Information May Have Been Impacted By This Incident For Your Reference And Further Review. Thank You.

  • Jan 2, 2018

For a few years in a row (between 2011 and 2015), I filed dispute claims which Equifax refuses to deal with. The same errors or disputed information remains on my Equifax credit report year after year. Both Transunion and Experian worked with me to clean up the errors in my reports, quite expeditiously I might add. As a result, my Equifax report/score has been about 100 points below the other two.

Since I compiled my dispute and error documentation when I first tried to get a "fair and accurate" report (the law entitles me to this), I simply submit the same documents of proof each time. In total frustration, I have given up on challenging them. One time I called and was answered by a woman in the Philippines with a heavy accent and who just insisted Equifax had the correct information. I asked to speak with a representative in the United States with prolific English; she said she would connect me. I got a ringing phone that no one answered and with no voice mail.

With credit reporting such a critical measure to our personal financial well-being, I find Equifax reprehensible, irresponsible, and in such flagrant violation of the law. How they get away with this almost brings me to tears. Their inaccurate report has cost me thousands over the years. I haven't a clue how to force them to do the right thing. I am elderly and disabled (which I'm sure they must know) and it is so exhausting to spend hundreds of hours on seeking what one is entitled to by law. I sometimes feel like they are engaging in elder abuse. I pray for a time when they are run out of business; or perhaps a time when we are allowed as consumers to choose just two of the credit bureaus for reference. If the Feds won't shut them down, I'm confident they will fail rather quickly as consumers refuse to use their services. They stand at the top of the mountain as THE worst frauds, schemers, and violators of the public trust. Just as a final and interesting aside, the law that established credit bureaus (and thus allowed operators like Equifax to exist) also states the first and primary obligation of the bureaus was to protect consumers. No, that is not a joke or fake news.

  • Sep 22, 2017

My journey with Equifax started July 01, 2017. I sent a letter to Equifax informing them of the countless misinformation on my credit report. I received two letters asking me to confirm my identity. They requested this despite the fact that I included a copy of my W2 as well as my driver's license to in fact verify my identity. Unsatisfied with their tactic, I took to the CFPB website to file a complaint and emailed every executive at Equifax. I received a response via the CFPB website from Equifax saying they needed MORE time to process my dispute. What the hell do they do at this organization besides rip people off? Experian and Transunion responded in under 14 days and provided the remedy I requested. After countless emails I emailed a well composed message to Ms. Martin informing her of the numberous laws that support my demands. Ms. Martin refused to do her fiduciary duty and remove the information I requested. I didn't just cite one particular law but over 4 laws that explicitly outline the criteria for removal. Laquise Martin is either an evil woman who doesn't give a s**t about the many consumers that rely on bureaus to report legally, or she is just as versed as the music major Security Officer that recently resigned at Equifax. No surprise after failing to bring a resolution to my case, I noticed that Equifax announced their security breach. Surprise surprise! Karma is a real bi*ch. I'm spewing venom where it counts because everyone at this billigerent institution needs to go down with this sinking ship. It is no secret that Equifax is the most detested organization out of the 3 bureaus. Thousands upon thousands of complaints show that I'm not alone in my struggle against Equifax.

No surprises founds in my correspondence with these idiots. The idiocacy at this bureau trickles from the top down. I'm savoring every moment a new lawsuit is filed against this organization. I just filed my lawsuit against Equifax, Equifax Inc and Ms. Lauquise Martin as well as other top executives at Equifax. These people are the scum of the earth.

  • Sep 19, 2017

Immediately after someone hacks into Equifax and steals Millions after Millions of our personal and private information, they start running advertisements on televison for a "Free Dark Web Scan". This is truthful, the scan is absolutely "free". I did mine and it indicated 3 on the Dark Web, with one in 2006!

Here is where they are being untruthful with the public, even after allowing hackers into their systems! To view the results of the "Free Dark Web Scan", you have to PAY Equifax to view the results!!!! This is an absolute rip off the the general public. My opinion is that they apparent security breach announcement is possibly fake. Why else would Equifax immediately spend major amounts of money to advertise the "Free Dark Web Scan" on CNN? That certainly is expensive.

The commercial is misleading as Equifax is purposely withholding information, called disclosure, or in their case, lack of disclosure. Why is it that I never saw a single Equifax advertisement for any Dark Web Scan prior to their supposive "security breach"? I watch CNN every weekday all day long and the first ad was after the announcement of the hack into their systems.

My opinion, is that maybe Equifax set this whole thing up to alarm people, you know, fake news?? Then offer a "Free Dark Web Scan" that you have to pay for in the end?? Something is not right here people!

Maybe not, but to me, this appears as an attemp to make money off people who are very concerned that their information is now on the Dark Web. My opinion is, if Equifax was honest with the public, they would NOT CHARGE to see the results of the "Free Dark Web Scan. Seems like a scam to me!!

If you do the "Free Dark Web Scan", print the "results page". See if your results also says "3" on the Dark Web, with one in the year 2006. Then carefully watch the television ad, paper in hand. One quick screenshot, which I can freeze live feed, showed the same as mine with "3 results" and "2006". The advertisement result page was carbon copy of what my result page indicated.

They should be forthright with consumers, especially when there is a charge on the tail end. Many computer software related products use this tactic of "free scan". Then you have to purchase the product (paid registration) to see your results.

  • Sep 8, 2017

The news this evening said Equifax had been hacked. The hack happened on July 29th; they finally informed consumers today, September 7th, a full 41 days later. The news article said to go to a website established by Equifax.

I looked up my information and I received an enrollment date to come back and register next week and thought, ok I will call them. While I was calling them my wife looked up her information, she immediately got a message that her ID was Not compromised.

I asked the first lady who answered the phone what information they could give me on my ID. She only repeated a script, rather rudely and in broken English, to go enroll on the equifax incident website. I told her I did not want to enroll and possibly have more information stolen. I asked if receiving a message was good or bad, again no response. I then asked for a supervisor, was told to hold, then that one was not avaliable and she hung up.

I called back and spoke to Shaquel who tried to answer my questions. She was polite and her English was understandable; she told me she was not told any information and that all she could do was tell me to enroll.

This is a broken system. The system that collects, holds, and analyzes our confidential information gets hacked and their only response is to tell consumers to input more information in the same system.

  • Sep 5, 2017

Equifax inc. Ruined my credit for nothing!

Back in the year of 2016, i suffered from some very serious illegal credit card fraud that was done over the internet with my american express credit card without my signature for over $30,000.00 on men's skin care products that were never, ever sent to me, nor received without a signature and on top of that, i was out of the country when this happened.

To make the long story short, when i returned back to los angeles, i did file a police report and went through legal aid to assist me with this vicious fraud case and they did!

Sadly, american express refused to remove the illegal fraud from their credit files and they illegally reported the fraud for imaginary merchandise that was never, ever sent to me on to my credit report.

Another thing which you will find alarming: american express never lost any money because when i filed a fraud claim with american express back in the year of 2016, they immediately did not pay this fake merchant a penny and american express is still illegally trying to hold me responsible for this money which again is 100% fraud!

I have tried aggressively, legitimately and honestly to get the negative credit reporting removed from my equifax inc. Credit report and up to this date, i have had no luck!

I just recently filed a small claims lawsuit against them for the fraud and illegal/false credit reporting on my credit report and i am subpoening the police officer who took the report to court along with somebody from legal aid as well to testify for me on my behalf as a witness!

Enclosed, below please find the url link for the full, detailed story on what had happened to me with this fraud case which has been permanently published on from the year of 2016 for your review and further reference.

In addition: enclosed, in the attachments, please also find a copy of the police report along with (10) pages of legal documentation proving my innocence that was sent out to all three (3) credit reporting agencies from legal aid for your review and further reference.

I am now hoping for a prayer of relief from the three (3) credit bureauS) where they finally decide to remove the negative credit reporting from my credit report and declare me 100% innocent!


Thank you.

Sincerely yours,

Howard p s

Angry and upset equifax inc. Customer and former american express customer

Executive, volunteer writer for google,, yellowpages, tripadvisor, consumeraffairs, better business bureau and other social media websites


Enclosures: please see the attachments for a copy of the police report along with (10) pages of legal documentation proving my innocence that was sent out to all three (3) credit reporting agencies from legal aid for your review and further reference. Thank you.

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