I noticed a number of charges (6 or 7) on my CC accounts. $26.95, 19.50, etc. Yes. More than one Capital One accounts! When I called Capital One, they said they would cancel the card and send me a new one. Once I got the new card, the old charges showed up on the NEW card!!!! Capital One said it's a protection from the merchant that they give the new card number to the merchant in case someone is trying to get out of paying! I needed to call J2 Efax services to cancel the charges or they would just keep apearing.
I called J2 EFax services and spent an hour and a half on the phone with them while they looked up the accounts that were using my CC information. They DID find accounts associated with my credit card numbers and the people were from NY City. I was leary giving out my old CC numbers but they had been canceled so I figured it was ok.
They claim I made an account on 8/24/18 and charged my credit card 16.95. When I called to say I never made this account, I was told that they had all my personal information and all they can do was cancel the account but wlould not give me a refund. Can you help me get my money back?
Even though I told them that my credit card info was stolen and being used by Someone else, THEY DID NOT CARE!!!!!
This company fradulently charge me twice for $10 and $99.99. So when I called them (the representative located in India) they keep me on hold and transfer me for almost an hour and said that a new charge for online faxing. When I said that I never sign up with them they said that they sent me an email, but I never receive anything from them. So I told them that I never opened an account with them and they should give me a refund, and aswer was that this charges are non-refundable. When I asked for person name,working ID and phone # of the headquater he said that he don't have ID and can't give any information. Really? So I call my bank and open a dispute.
Charge came in 2 days before christmas for 43.90. Call and was immediatley asked for the amount charged and my credit card number. I refused to give my card number then was asked to fax a bank statement with the charge... i refused. The person did not once ask for my name or any information that would allow them to find me in their system... straight to my bank information is what they wanted. On top of that the call sounded like he was driving or outside somewhere. Lots of noise and wind. So he told me to email [email protected]. im still waiting...
My business partner, who's not technically inclined, signed up for both eVoice and eFax (j2 Global is the parent company) when we launched our business last year. They provided us with "Local" numbers and the service actually worked fairly well. However a few months in, we started getting complaints from locals, calling from their landlines, that we were actually a long distance number. Turns out so long as the number is in the same area code, j2 Global considers it local.
Second, we quickly exceeded the allotted faxing capacity of our eFax plan and our bill exploded. I wasn't privy to the details of the plan when she subscribed but it turns out you pay $16.95/month for up to 150 pages in & out. Beyond that, it's 10c/page. You can imagine how fast that adds up in a medical practice.
I eventually built up the knowledge to launch my own phone and fax server and we acquired new, actually local, numbers. I then attempted to port my eVoice/eFax numbers over to my new provider, only to discover that they DO NOT allow porting of numbers. Not even for an outrageous fee. No porting period. This is not what they told us at sign up time. They said numbers can be ported out. When we went to actually do it, however, we were told that only numbers we had ported in to their service could be ported out. It is simlpy lying by omission. Of course this is all buried deep in the service agreement that no one ever fully reads.
Unfortunately for us, our old fax and phone numbers are plastered throughout our professional network and getting everyone updated to the point where we can cancel the services is going to take many months.
I've never encountered a service provider that didn't allow porting. Perhaps I'm just naive but I feel like this is a huge slap in the face and completely unethical. j2 Global's entire business model is to prey on the uninformed buyer with slick marketing and then trap them into outrageously overpriced service. They ought to be ashamed of themselves but I'm sure they won't be.
To top it off, a customer service representative was completely rude to me when I complained and hung up on me.
Anyone looking for new VOIP service would be advised to shop around and find out if a number will be portable before signing up for anything.
I was using an on-line fax service in the past that provided a Pay-Per-Fax and that company merged with eFax. When I singed in to my old account I was forwarded to the new site with a welcome and was introduced to the new affiliation......
Next I was prompted to setup a new user and Password in their system so I did that. Next come the service plans. Only options are all auto billing but it tells you cancel at any time. Higher fees for monthly Ext… I agreed to use the monthly small account at that fee as I needed it quickly and understood that I could cancel. After sending my faxes I then wanted to cancel the account and the monthly billing. After looking and searching the site for a cancellation link/instructions I opted to open a live chat. I conversed with Greg Curtis, answered the normal questions to access my account and advised that I wanted to close my Account to stop auto billing. I told him I was looking for a pay-per-fax service and I understood they did not offer this however I did not want a monthly billing. His response was that they only do auto monthly/annual billing and there was no way to change this option once the account was setup. Again I stated that I was fine with the charges for this month however I wanted to stop the auto billing. I did use the service to send 5 pages to a single fax # and was not trying to contest the charges to this point. He continued to badger me as it was setup and it would continue until I communicated that I wanted to cancel the account on the day of billing. Again I stated that I wanted to stop auto billing so cancel the account or let it expire. Again the same response of its setup and call back. I replied to him advised that if any charges were put on my card after this communication I would dispute as unauthorized. He advised that the account would be cancelled immediately, no credit returned, and no access to the service. The chat was closed. I attempted to log in and see if the billing was changed but the account was locked – contact customer service to continue. After chatting around the office with other agents I found out that a lot of them had experienced the same thing with eFax and it was a standard practice to do this. I never asked for my month charge back however I did pay for the setup and 1 month. I would like to use what I paid for but I see how they are now. Suggestion – don’t setup with them, find something else.
I uploaded and paid for the efax. Within hours of uploading the app. I many problems trying to use the app and due to urgent needs required someone stateside had to send my documents. I am currently stationed in Afghanistan. I have called efax about my email cancellation request and was initially told they would cancel the subscription, however would not refund he first month. I questioned this discussion since I was unable to send any documents. This morning I received an email stating they would cancel the subscription, however not provide a refund at all.
Send this email
Greetings, I just called your customer service number to ensure my account was refunded and cancelled based on my initial request on 23 JAN 17 (the same day I signed up). Malt or Walt, actually told me he would discontinue my subscription as of 24 FEB17, charging me the first month. I tired to explain to him that I requested the subscription be cancelled within hours of subscribing and we got discontinued. I tried calling them back and the call was dropped again. Please cancel my subscriptions and provide a full refund. I was unable to utilize you fax service for any of my documents.
this was their response
Thank you for contacting eFax customer support.
Unfortunately, we will not be able to honor your request for a refund. As per our company, we follow a no refund policy.
We have also set up your account account for a post dated cancellation. Your account will be cancelled on 02/24/52017
i just went to my bank and had no money in there,, but noticed many charges fro J2 efax..something I have no idea what it even is.. i had to close my debit card and now im at a loss of money...
Frist I sent EFax and My Fax both email me back and said they didn't recondition me. So I try calling they put me on hold finally The phone went dead. Both Fax Services charge me for 2. Month services. I did try to Fax a letter but didn't go though.
We had subscibed to maxemail.com for many years for faxing service and never had a problem. We have had no reason to use their services for the last few months but had been happy to continue our subscription for the times we might want to use it. We just noticed a charge for $17 on our creditcard statement from a merchant named "efax.com". I went onto the web page listed and called the contact numer there and never was able to speak to an actual person, just the runaround from one menu to another. I googled them only to find lots of complaints about unauthorized use of credit cards. I noticed that my staement did not have the usual $10 charge to Maxemail so I went onto their site only to find it was no longer there but instead was a direct link to efax.com. Out of curiosity I followed the link and tried logging in with my maxemail name/pw but was unsuccessful as info unrecognized. I contacted American Express to file a dispute and they referred me to their fraud dept where I filed a complaint.
Maxemail have obviously sold out or gone out of business but had no right to give my credit card info to other companies and Efax comitted fraud when the charged the card as at no time had I ever registered with them or subcribed. Even if their service was the same price, never mind 70% more, they still had no authority to charge without authorization.
Most of the complaints seem to be about them charging creditcards long after the person cancelled, so I think I am the first person who has never even registered with them to complain, but I can't believe that there are no other maxemail customers who have not been ripped off similarly. This is probably only happened within the last week.
Read this unbelievable chat I had with eFax customer service before ever giving them your credit card information. I am currently having to change my credit card number to stop this company from continuing to make illegitamate charges.
Beth Carlton (Listening)
Cjones: Hi, my name is Cjones. How may I help you?
mel:I need to be cancel my service
Cjones: You have reached the sales team
Please stay online while I transfer you to support.
Cjones has disconnected.
Beth Carlton: Hi, my name is Beth Carlton. How may I help you?
me: I need to cancel my service. I chatted with someone in July of this year and was under the assumption that it had been turned of as of August 1 of this year but I just moticed that I am still being billed
me: it is till showing up on my bank statement as a debit
Beth Carlton: I am sorry to hear that. I apologize for any inconvenience caused.
Beth Carlton: Could you please provide me your fax number and 4-digit PIN/last 4 digits of the Credit card on file for verification?
me: efax number 866-###-#### last 4 of credit card is #### pin ####
Beth Carlton: Thank you for providing the information. Please allow me a moment while I pull up your account.
Beth Carlton: As per our records, your account still stands active and functioning well. However, I am unable to locate any prior cancellation request from your side.
me: I have not received any billing notifications yet my card has still been charged. First and most importantly can you please officially confirm for me that you have cancelled my service and that you will not charge my card any more?
me: We have always had an automated billing system in place, wherein, once the current billing cycle ends and the next one commences, the applicable fee, monthly or annual, is automatically charged. No renewal notices are sent before this update. You were charged for the monthly fee to keep your account active. Monthly fee is charged irrespective of your usage of your account.
me: I never received a confirmation email (or any email) I have not attempted to log into the account and thought it was deleted
me: Will you please confirm that you have officially cancelled my account and wiil not bill my card further. I do not want to have to change my card number over this
Beth Carlton: Please type the number corresponding to your reason for cancellation:
1) Moving to another provider
2) Bought a fax machine
3) Business or role changed
4) Short term project completed
5) Financial reasons
6) Problems with faxing or billing
7) Dissatisfied with quality of service
8) Too costly
me: 9) no longer need to fax, everything is scanned and emailed directly
Beth Carlton: I completely understand your wish to discontinue. However, I can waive your subscription fee for 1 month so that you can re-evaluate your needs.
There is no contract and you may cancel anytime. Would you like to consider one month wavier period?
me: no furthermore I think it is unfair to keep the unauthorized charges efax made to my credit card in September and October of 2016.
John Marshall: will there be an email sent to me of the transcript of our chat today? I dont think I received that last time?
Beth Carlton: I completely understand your wish to discontinue. Conversely, I can offer you a plan that will let you keep your eFax service for just 14 cents a day.
Beth Carlton: You make one annual payment of just $50 and pay nothing more. With a toll free number there is a fee of $0.20 per page for faxes received.
This deal won't be available once your account is closed. Shall I switch you to this savings plan?
me: are you following a script or actually chatting with me? I have made it clear that I want to cancel
Beth Carlton: Okay, I will go ahead and cancel your account.
An e-mail confirming that your account has been canceled will be sent to your registered e-mail address.
Is there anything else I may assist you with?
Beth Carlton: You can copy this chat transcript for your future references.
me:is E-fax going to credit back the unauthorized payment received in August and September?
Beth Carlton: I am sorry, as per company policy there is no refund applicable towards your account.
me: Good grief. I have a slow schedule today and feel motivated to share this experience on Twitter facebook etc. I am surprised that efax company policy is to keep money received without permission.
Beth Carlton: We are unable to locate any prior cancellation request in your account. Hence, your account remains active. If you have any cancellation confirmation email or cancellation confirmation number I will surely able to assist you.
me: I chatted with someone just like you this summer. I did not receive any email or any transcript of the chat
me: this is really unbelievable
Beth Carlton: Whenever we cancel the account we always send an email with the cancellation confirmation number in it which clearly states that your account has been canceled.
me: well someone dropped the ball then. I never received that email or any correspondence whatsoever from efax since July
Beth Carlton: You can also check our customer agreement which mention about the same.
Beth Carlton: You agreed for the customer agreement when you signed up for the service.
me: I beleive you about your company poilicy the fact is that someone chatted with me who was instructed to cancel the service and they obviously did not.
me: Do you have a company policy about errors or omissions made my efax employees?
me: I don't see anything in your customer agreement that says that you are allowed to promise a customer something, fail to follow through, and then penalize the customer for the mistake made by the company
Beth Carlton: I do understand your concern. However, for more information you can contact our customer support over phone at 13238173205 as they would be able to assist you further.
Beth Carlton: Would you like to have further assistance?
mel: just a sec
me: Wow. i was just reading over this chat. It does not read well for efax. I am not one to complain often but I will post the transcript of this chat everywhere I can think of because this is not right. Why does efax want to keep money that it has not earned?
Just another efax fraud! Signed up for free 30-day trial. cancelled after 3 weeks. called 800 956 2983. woman that answered gave me run around - go online, fill out form, why cancelling, etc.? i refused and said just cancel my account and do not bill me anymore. they say they have no record of the call and have billed me $16.95 pm ever since. Now have $67.80 in illegal charges. so many other people have had same issue. owners/managers of efax clearly operating like this deliberately. spoke to "Becky" (in India) to cancel today and she said they have a "no refund policy" and managers "do not talk to customers". hundreds, perhaps thousands of people have been scammed the same way. when so many say they tried to cancel and the cancellation wasn't processed, it's clearly a business practice. this is a big class action waiting to happen. count me in when an attorney wants to make the people behind efax face accountability and judgment!
Like many other consumers, I've been ripped off by eFax.
Their free trial is 30 days. In the first few days, I realized the service didn't work well, the website was clunky and unreliable. I sent a cancellation message to customer service before the trial ended. I'm busy with running my own business, and figured the matter was closed. Without any further communication from efax, they billed my credit card every month. No invoices, no statements, just a silent billing that took me 2 months to notice. I switched over to Faxage and got much better service and pricing.
When attempting to cancel, the offshore internet rep tried to sign me up for discounted service, which I of course refused (and had to do so repeatedly). I'm out of luck on a refund for unused service, so it seems that the best I can do is make sure the rest of the world knows to stay away from eFax and the rest of the j2 offerings.
eFax Reviews
I noticed a number of charges (6 or 7) on my CC accounts. $26.95, 19.50, etc. Yes. More than one Capital One accounts! When I called Capital One, they said they would cancel the card and send me a new one. Once I got the new card, the old charges showed up on the NEW card!!!! Capital One said it's a protection from the merchant that they give the new card number to the merchant in case someone is trying to get out of paying! I needed to call J2 Efax services to cancel the charges or they would just keep apearing.
I called J2 EFax services and spent an hour and a half on the phone with them while they looked up the accounts that were using my CC information. They DID find accounts associated with my credit card numbers and the people were from NY City. I was leary giving out my old CC numbers but they had been canceled so I figured it was ok.
I've never heard of this company before and they charged my credit card a $19.95 fee
I'll keep this simple. eFax does not simply allow you to cancel your account online.
We cancelled last year and they billed us again this year. Despite calling them and cancelling last year.
You can't cancel it except through their reps, and if it's after they've billed you, you don't get a refund.
Here's today's transcript:
THill: We do not have any option on the website to cancel the account.
Gina: um yeah which is why it's unethical
Gina: and WHY i pointed it out
THill: I will be glad to assist you with the cancellation request via this chat session. Would you like to proceed?
Gina: yes and I'd like a refund
THill: As per our company policy there is no refund applicable towards your account.
So we got no refund and yet another year we got billed.
They claim I made an account on 8/24/18 and charged my credit card 16.95. When I called to say I never made this account, I was told that they had all my personal information and all they can do was cancel the account but wlould not give me a refund. Can you help me get my money back?
Even though I told them that my credit card info was stolen and being used by Someone else, THEY DID NOT CARE!!!!!
This company fradulently charge me twice for $10 and $99.99. So when I called them (the representative located in India) they keep me on hold and transfer me for almost an hour and said that a new charge for online faxing. When I said that I never sign up with them they said that they sent me an email, but I never receive anything from them. So I told them that I never opened an account with them and they should give me a refund, and aswer was that this charges are non-refundable. When I asked for person name,working ID and phone # of the headquater he said that he don't have ID and can't give any information. Really? So I call my bank and open a dispute.
Be aware of this company!
Charge came in 2 days before christmas for 43.90. Call and was immediatley asked for the amount charged and my credit card number. I refused to give my card number then was asked to fax a bank statement with the charge... i refused. The person did not once ask for my name or any information that would allow them to find me in their system... straight to my bank information is what they wanted. On top of that the call sounded like he was driving or outside somewhere. Lots of noise and wind. So he told me to email [email protected]. im still waiting...
My business partner, who's not technically inclined, signed up for both eVoice and eFax (j2 Global is the parent company) when we launched our business last year. They provided us with "Local" numbers and the service actually worked fairly well. However a few months in, we started getting complaints from locals, calling from their landlines, that we were actually a long distance number. Turns out so long as the number is in the same area code, j2 Global considers it local.
Second, we quickly exceeded the allotted faxing capacity of our eFax plan and our bill exploded. I wasn't privy to the details of the plan when she subscribed but it turns out you pay $16.95/month for up to 150 pages in & out. Beyond that, it's 10c/page. You can imagine how fast that adds up in a medical practice.
I eventually built up the knowledge to launch my own phone and fax server and we acquired new, actually local, numbers. I then attempted to port my eVoice/eFax numbers over to my new provider, only to discover that they DO NOT allow porting of numbers. Not even for an outrageous fee. No porting period. This is not what they told us at sign up time. They said numbers can be ported out. When we went to actually do it, however, we were told that only numbers we had ported in to their service could be ported out. It is simlpy lying by omission. Of course this is all buried deep in the service agreement that no one ever fully reads.
Unfortunately for us, our old fax and phone numbers are plastered throughout our professional network and getting everyone updated to the point where we can cancel the services is going to take many months.
I've never encountered a service provider that didn't allow porting. Perhaps I'm just naive but I feel like this is a huge slap in the face and completely unethical. j2 Global's entire business model is to prey on the uninformed buyer with slick marketing and then trap them into outrageously overpriced service. They ought to be ashamed of themselves but I'm sure they won't be.
To top it off, a customer service representative was completely rude to me when I complained and hung up on me.
Anyone looking for new VOIP service would be advised to shop around and find out if a number will be portable before signing up for anything.
I was using an on-line fax service in the past that provided a Pay-Per-Fax and that company merged with eFax. When I singed in to my old account I was forwarded to the new site with a welcome and was introduced to the new affiliation......
Next I was prompted to setup a new user and Password in their system so I did that. Next come the service plans. Only options are all auto billing but it tells you cancel at any time. Higher fees for monthly Ext… I agreed to use the monthly small account at that fee as I needed it quickly and understood that I could cancel. After sending my faxes I then wanted to cancel the account and the monthly billing. After looking and searching the site for a cancellation link/instructions I opted to open a live chat. I conversed with Greg Curtis, answered the normal questions to access my account and advised that I wanted to close my Account to stop auto billing. I told him I was looking for a pay-per-fax service and I understood they did not offer this however I did not want a monthly billing. His response was that they only do auto monthly/annual billing and there was no way to change this option once the account was setup. Again I stated that I was fine with the charges for this month however I wanted to stop the auto billing. I did use the service to send 5 pages to a single fax # and was not trying to contest the charges to this point. He continued to badger me as it was setup and it would continue until I communicated that I wanted to cancel the account on the day of billing. Again I stated that I wanted to stop auto billing so cancel the account or let it expire. Again the same response of its setup and call back. I replied to him advised that if any charges were put on my card after this communication I would dispute as unauthorized. He advised that the account would be cancelled immediately, no credit returned, and no access to the service. The chat was closed. I attempted to log in and see if the billing was changed but the account was locked – contact customer service to continue. After chatting around the office with other agents I found out that a lot of them had experienced the same thing with eFax and it was a standard practice to do this. I never asked for my month charge back however I did pay for the setup and 1 month. I would like to use what I paid for but I see how they are now. Suggestion – don’t setup with them, find something else.
I uploaded and paid for the efax. Within hours of uploading the app. I many problems trying to use the app and due to urgent needs required someone stateside had to send my documents. I am currently stationed in Afghanistan. I have called efax about my email cancellation request and was initially told they would cancel the subscription, however would not refund he first month. I questioned this discussion since I was unable to send any documents. This morning I received an email stating they would cancel the subscription, however not provide a refund at all.
Send this email
Greetings, I just called your customer service number to ensure my account was refunded and cancelled based on my initial request on 23 JAN 17 (the same day I signed up). Malt or Walt, actually told me he would discontinue my subscription as of 24 FEB17, charging me the first month. I tired to explain to him that I requested the subscription be cancelled within hours of subscribing and we got discontinued. I tried calling them back and the call was dropped again. Please cancel my subscriptions and provide a full refund. I was unable to utilize you fax service for any of my documents.
this was their response
Thank you for contacting eFax customer support.
Unfortunately, we will not be able to honor your request for a refund. As per our company, we follow a no refund policy.
We have also set up your account account for a post dated cancellation. Your account will be cancelled on 02/24/52017
i just went to my bank and had no money in there,, but noticed many charges fro J2 efax..something I have no idea what it even is.. i had to close my debit card and now im at a loss of money...
Frist I sent EFax and My Fax both email me back and said they didn't recondition me. So I try calling they put me on hold finally The phone went dead. Both Fax Services charge me for 2. Month services. I did try to Fax a letter but didn't go though.
We had subscibed to maxemail.com for many years for faxing service and never had a problem. We have had no reason to use their services for the last few months but had been happy to continue our subscription for the times we might want to use it. We just noticed a charge for $17 on our creditcard statement from a merchant named "efax.com". I went onto the web page listed and called the contact numer there and never was able to speak to an actual person, just the runaround from one menu to another. I googled them only to find lots of complaints about unauthorized use of credit cards. I noticed that my staement did not have the usual $10 charge to Maxemail so I went onto their site only to find it was no longer there but instead was a direct link to efax.com. Out of curiosity I followed the link and tried logging in with my maxemail name/pw but was unsuccessful as info unrecognized. I contacted American Express to file a dispute and they referred me to their fraud dept where I filed a complaint.
Maxemail have obviously sold out or gone out of business but had no right to give my credit card info to other companies and Efax comitted fraud when the charged the card as at no time had I ever registered with them or subcribed. Even if their service was the same price, never mind 70% more, they still had no authority to charge without authorization.
Most of the complaints seem to be about them charging creditcards long after the person cancelled, so I think I am the first person who has never even registered with them to complain, but I can't believe that there are no other maxemail customers who have not been ripped off similarly. This is probably only happened within the last week.
Read this unbelievable chat I had with eFax customer service before ever giving them your credit card information. I am currently having to change my credit card number to stop this company from continuing to make illegitamate charges.
Beth Carlton (Listening)
Cjones: Hi, my name is Cjones. How may I help you?
mel:I need to be cancel my service
Cjones: You have reached the sales team
Please stay online while I transfer you to support.
Cjones has disconnected.
Beth Carlton: Hi, my name is Beth Carlton. How may I help you?
me: I need to cancel my service. I chatted with someone in July of this year and was under the assumption that it had been turned of as of August 1 of this year but I just moticed that I am still being billed
me: it is till showing up on my bank statement as a debit
Beth Carlton: I am sorry to hear that. I apologize for any inconvenience caused.
Beth Carlton: Could you please provide me your fax number and 4-digit PIN/last 4 digits of the Credit card on file for verification?
me: efax number 866-###-#### last 4 of credit card is #### pin ####
Beth Carlton: Thank you for providing the information. Please allow me a moment while I pull up your account.
Beth Carlton: As per our records, your account still stands active and functioning well. However, I am unable to locate any prior cancellation request from your side.
me: I have not received any billing notifications yet my card has still been charged. First and most importantly can you please officially confirm for me that you have cancelled my service and that you will not charge my card any more?
me: We have always had an automated billing system in place, wherein, once the current billing cycle ends and the next one commences, the applicable fee, monthly or annual, is automatically charged. No renewal notices are sent before this update. You were charged for the monthly fee to keep your account active. Monthly fee is charged irrespective of your usage of your account.
me: I never received a confirmation email (or any email) I have not attempted to log into the account and thought it was deleted
me: Will you please confirm that you have officially cancelled my account and wiil not bill my card further. I do not want to have to change my card number over this
Beth Carlton: Please type the number corresponding to your reason for cancellation:
1) Moving to another provider
2) Bought a fax machine
3) Business or role changed
4) Short term project completed
5) Financial reasons
6) Problems with faxing or billing
7) Dissatisfied with quality of service
8) Too costly
me: 9) no longer need to fax, everything is scanned and emailed directly
Beth Carlton: I completely understand your wish to discontinue. However, I can waive your subscription fee for 1 month so that you can re-evaluate your needs.
There is no contract and you may cancel anytime. Would you like to consider one month wavier period?
me: no furthermore I think it is unfair to keep the unauthorized charges efax made to my credit card in September and October of 2016.
John Marshall: will there be an email sent to me of the transcript of our chat today? I dont think I received that last time?
Beth Carlton: I completely understand your wish to discontinue. Conversely, I can offer you a plan that will let you keep your eFax service for just 14 cents a day.
Beth Carlton: You make one annual payment of just $50 and pay nothing more. With a toll free number there is a fee of $0.20 per page for faxes received.
This deal won't be available once your account is closed. Shall I switch you to this savings plan?
me: are you following a script or actually chatting with me? I have made it clear that I want to cancel
Beth Carlton: Okay, I will go ahead and cancel your account.
An e-mail confirming that your account has been canceled will be sent to your registered e-mail address.
Is there anything else I may assist you with?
Beth Carlton: You can copy this chat transcript for your future references.
me:is E-fax going to credit back the unauthorized payment received in August and September?
Beth Carlton: I am sorry, as per company policy there is no refund applicable towards your account.
me: Good grief. I have a slow schedule today and feel motivated to share this experience on Twitter facebook etc. I am surprised that efax company policy is to keep money received without permission.
Beth Carlton: We are unable to locate any prior cancellation request in your account. Hence, your account remains active. If you have any cancellation confirmation email or cancellation confirmation number I will surely able to assist you.
me: I chatted with someone just like you this summer. I did not receive any email or any transcript of the chat
me: this is really unbelievable
Beth Carlton: Whenever we cancel the account we always send an email with the cancellation confirmation number in it which clearly states that your account has been canceled.
me: well someone dropped the ball then. I never received that email or any correspondence whatsoever from efax since July
Beth Carlton: You can also check our customer agreement which mention about the same.
Beth Carlton: You agreed for the customer agreement when you signed up for the service.
me: I beleive you about your company poilicy the fact is that someone chatted with me who was instructed to cancel the service and they obviously did not.
me: Do you have a company policy about errors or omissions made my efax employees?
me: I don't see anything in your customer agreement that says that you are allowed to promise a customer something, fail to follow through, and then penalize the customer for the mistake made by the company
Beth Carlton: I do understand your concern. However, for more information you can contact our customer support over phone at 13238173205 as they would be able to assist you further.
Beth Carlton: Would you like to have further assistance?
mel: just a sec
me: Wow. i was just reading over this chat. It does not read well for efax. I am not one to complain often but I will post the transcript of this chat everywhere I can think of because this is not right. Why does efax want to keep money that it has not earned?
Just another efax fraud! Signed up for free 30-day trial. cancelled after 3 weeks. called 800 956 2983. woman that answered gave me run around - go online, fill out form, why cancelling, etc.? i refused and said just cancel my account and do not bill me anymore. they say they have no record of the call and have billed me $16.95 pm ever since. Now have $67.80 in illegal charges. so many other people have had same issue. owners/managers of efax clearly operating like this deliberately. spoke to "Becky" (in India) to cancel today and she said they have a "no refund policy" and managers "do not talk to customers". hundreds, perhaps thousands of people have been scammed the same way. when so many say they tried to cancel and the cancellation wasn't processed, it's clearly a business practice. this is a big class action waiting to happen. count me in when an attorney wants to make the people behind efax face accountability and judgment!
Like many other consumers, I've been ripped off by eFax.
Their free trial is 30 days. In the first few days, I realized the service didn't work well, the website was clunky and unreliable. I sent a cancellation message to customer service before the trial ended. I'm busy with running my own business, and figured the matter was closed. Without any further communication from efax, they billed my credit card every month. No invoices, no statements, just a silent billing that took me 2 months to notice. I switched over to Faxage and got much better service and pricing.
When attempting to cancel, the offshore internet rep tried to sign me up for discounted service, which I of course refused (and had to do so repeatedly). I'm out of luck on a refund for unused service, so it seems that the best I can do is make sure the rest of the world knows to stay away from eFax and the rest of the j2 offerings.