My name is Sophia. I purchased 6 items on June25 but have not received any items. I called Eddie bauer customer by phone and the person named San did not want to give me the refund unless I report to the police. It is not listed on Eddie bauer's website that in case the package is lost in transit that the buyer has to file a police report in order to get the refund.
They only gave me a refund for 3 items but to get the refund for the rest of 3 items I have to report to the police. I never agreed that I will report to the police if the package is lost in transit when I made the payment for these 6 items. Please help me to the full refund. Thank you so much.
06/25/2022 170.24 CAD Order# 60347650 - Refund not received
06/25/2022 0.01 CAD Order# 60347451 -Refund received
I placed an online order with Eddie Bauer on 4 Sep using a debit card for the amount of $584. They put a hold on my account for the same amount until they shipped my order. On 7 Sep they did a hard charge for the amount to my account and shipped the merchandise--but never lifted the hold until 14 Sep! That is, during that week they had already charged me but still kept the hold on my account for the additional $584 (total $1068 tied up from my account). They told me this was standard practice for on-line merchants (I do business all of the time on-line and I know this is not true).
After two unsuccessful calls to their customer service center to get them to take the hold off, I asked to speak to the supervisor. She told me that I had to call my bank to get the hold taken off.
I spoke to my bank and they informed me that they cannot remove a hold from a merchant--it is a merchant transaction--I could only file a dispute if they converted that hold to a hard charge.
I contacted EB again and told them what my bank had said and they again informed me they would not remove the hold, that it would go away eventually, and that allowing this hold to extend a week past the hard charge was standard business practice.
In the meantime, this duplicate hold on my account caused three overdraft transactions because I had never planned for a $1068 debit from my account.
I feel that this business practice by EB may be illegal, or at least it is unjust, and something should be done to cause them to adjust their business practice.
Eddie Bauer Reviews
My name is Sophia. I purchased 6 items on June25 but have not received any items. I called Eddie bauer customer by phone and the person named San did not want to give me the refund unless I report to the police. It is not listed on Eddie bauer's website that in case the package is lost in transit that the buyer has to file a police report in order to get the refund.
They only gave me a refund for 3 items but to get the refund for the rest of 3 items I have to report to the police. I never agreed that I will report to the police if the package is lost in transit when I made the payment for these 6 items. Please help me to the full refund. Thank you so much.
06/25/2022 170.24 CAD Order# 60347650 - Refund not received
06/25/2022 0.01 CAD Order# 60347451 -Refund received
I placed an online order with Eddie Bauer on 4 Sep using a debit card for the amount of $584. They put a hold on my account for the same amount until they shipped my order. On 7 Sep they did a hard charge for the amount to my account and shipped the merchandise--but never lifted the hold until 14 Sep! That is, during that week they had already charged me but still kept the hold on my account for the additional $584 (total $1068 tied up from my account). They told me this was standard practice for on-line merchants (I do business all of the time on-line and I know this is not true).
After two unsuccessful calls to their customer service center to get them to take the hold off, I asked to speak to the supervisor. She told me that I had to call my bank to get the hold taken off.
I spoke to my bank and they informed me that they cannot remove a hold from a merchant--it is a merchant transaction--I could only file a dispute if they converted that hold to a hard charge.
I contacted EB again and told them what my bank had said and they again informed me they would not remove the hold, that it would go away eventually, and that allowing this hold to extend a week past the hard charge was standard business practice.
In the meantime, this duplicate hold on my account caused three overdraft transactions because I had never planned for a $1068 debit from my account.
I feel that this business practice by EB may be illegal, or at least it is unjust, and something should be done to cause them to adjust their business practice.