9-11-2021 Entered into contract with Dynasty Shutters & Window Treatments, salesperson "Jean". He and his assistant "Jim" showed us sample product, measured 4 windows, and 1 French Patio door for new Plantation Shutters, and collected $1139.50 deposit. Installation was quoted to be in 8-10 weeks, most likely 8.
Aprox week of Oct 10th, openings were remeasured by the "Installer"
11-8-2021 Spoke to Jessica McKenzie at Dynasty @ countless complaints with BBB and Facebook. Requested refund, she said it had to be in form of Email. Sent Email.....never responded.
11-11-2021 Spoke again with Jessica, was informed they do not give refunds, and that our shutters were in fact being manufactured and she scheduled us for installation on 12-7-2021 between 10-11 AM.
12-7-2021 Called Jessica at 1:00 PM and was placed on HOLD for 30 minutes. Told her no one showed up today, and no notification was received. She said they were waiting for "Hole Punches"?? which were supposed to have shown up 12-6-2021. Expect delivery today and will call me tomorrow to reschedule.
Dynasty Shutters and Window Treatments Reviews
9-11-2021 Entered into contract with Dynasty Shutters & Window Treatments, salesperson "Jean". He and his assistant "Jim" showed us sample product, measured 4 windows, and 1 French Patio door for new Plantation Shutters, and collected $1139.50 deposit. Installation was quoted to be in 8-10 weeks, most likely 8.
Aprox week of Oct 10th, openings were remeasured by the "Installer"
11-8-2021 Spoke to Jessica McKenzie at Dynasty @ countless complaints with BBB and Facebook. Requested refund, she said it had to be in form of Email. Sent Email.....never responded.
11-11-2021 Spoke again with Jessica, was informed they do not give refunds, and that our shutters were in fact being manufactured and she scheduled us for installation on 12-7-2021 between 10-11 AM.
12-7-2021 Called Jessica at 1:00 PM and was placed on HOLD for 30 minutes. Told her no one showed up today, and no notification was received. She said they were waiting for "Hole Punches"?? which were supposed to have shown up 12-6-2021. Expect delivery today and will call me tomorrow to reschedule.