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Domino's Pizza


Country United States
State Ohio
City Xenia
Address 17 N Allison Ave
Phone 937-372-9282
Website https://www.dominos.com

Domino's Pizza Reviews

  • May 18, 2023

I ordered the two carryout items for $6.99 each, per usual. I was trying to call before I boarded the bus on the way home from work, way before the dinner rush so my order would be ready by the time I got from Cleveland to Lakewood. The phone rang forever before anyone answered, then the staff member who answered tried to rush me by asking if I wanted the same order as last time before I could even open my mouth to speak. (No, I did not. I ordered loaded tots and one pizza instead of two 2-topping pizzas) Everything was margiinally fine until I tucked in to the pizza I brought home. It was dry as dust because there wasn't a drop of sauce, and it was bland. Usually Domino's hand-tossed pizza is zesty, and the crust is salty and savory. This was just Nothingsville. Further, no one had bothered to slice it.

I called back and complained to acting manager Laurie becuase Chris, the store manager who purportedly is also the district manager conveniently hasd the day off. I was then subject to a litany of excuses about how by pizza lacked flavor and substance because the pizza makers are now required to measure every ingredient and topping (hence the absence of sauce....I guess), and something else about how whoever was staffing the cutting didn't have their head in the game or whatever. Laurie then offered me a brand-new pizza with free delivery and a full refund in the form of a credit on my next order. That doesn't account for the unmerited $3.00 cash tip I left, which was in excess of 20% (or all the others before that one for that matter), but we can't have everything, I suppose.

All was well until the James, the deliveryboy called me. I never get pizza delivered, but I did in the reent past because I lived too far away from Domino's to pick up an order without a car, I had a $60.00 gift card, and I could use my gift card for my orders, as well as delivery fees and tips. So during this episode of 19 May 2023, I didn't give my new address because I'm not accustomed to delivery orders, and Laurie neglected the common-sense consideration of verifying (although she would attempt to gaslight light me in a follow-up call to claim that she did verify). The deliveryboy went to my former address and called me with an attitude and a chip on his shoulder right out the gate. He was nasty, rude and argumentative.

Store personnel,, especially those circling the drain in the service industry, never care when a customer states that they'll never patronize the busoiness again. That's okay. But it will be my extreme pleasure to spend my money elsewhere and deprive Domino's staff of the tips they delusionally believe they so richly deserve.

  • Dec 1, 2022

On 12/1/22, I ordered two medium sized 2 topping pizzas online at Domino's for $6.99 as advertised. One pizza was a Philly Steak (which I was charge an extra $1) and Cheddar Cheese; the other pizza was Beef and Mushroom. I picked them up while I was across town on business in Chelsea, AL. My big mistake was not looking at them before leaving the store. After driving 30 minutes home, I realized the toppings were ridiculously skimpy on both pizzas. Then I noticed the Philly Steak pizza was burned on the steak pieces and the edge of the crust. I was furious knowing I had paid $17 for these pathetic pizzas.

So I called the store, spoke with the manager, Thomas, he said he will give me one (1) free medium 2 topping pizza. Only if I call in from my cell phone and only good at his store. Which means I'm going to have to drive 30 minutes back over there and waste my gas and time. They knowingly sold me two (2) awful pizzas and will only compensate me for one (1) pizza. I never got the receipt to have the necessary information to file complaint and pictures to their Domino's Feedback page.

Extremely disappointed in my experience here and I definitely Do Not Recommend this location in Chelsea, Alabama.

  • Nov 15, 2022

I would like to bring into your attention about an unpleasant experience I had while I visited Domino's Pizza on 15th November at 8904 62nd Ave, Berwyn Heights, MD 20740 at 06:19 P.M, enclosed you shall find a copy of my receipt. I wanted to report an inconvenience experienced at the said branch. The cashier tried convincing me for some bacon pizza, but I asked him that it was against my religion. I placed the order of Large chicken pizza on 06:22 p.m. and the estimated order to get ready was 06:39 p.m. I was told after 30 minutes that I was few minutes short to get it. I was starving since I was busy at the office the whole day. The same cashier came over to me with a large bacon and a medium chicken pizza and tried persuading me to accept it to which I refused. In addition, It appeared that he tried selling the same pizza to a random customer for something around $10 in cash (unrecorded transaction). Even, he refused to accept that pizza. After a few minutes he told me that he was now getting my pizza ready to be baked and told me that he could not understand my accent (racial discrimination). I placed my order to a different guy and this guy had to simply follow the order item mentioned on the receipt. He was behaving very rudely to me, and I feel he had a biased motive against me. When I asked him about my pizza, he claimed that he tried preparing it three times and he started to mock me up. I tried asking him to call the manager and he kept ignoring me and told me that he would call the cops despite the fact I was calm during the whole conversation. The cop ( J. Lownes, Berwyn Heights) came, and I tried explaining the whole story to him. The dominos guy gave the cop a note with Team Washington number and then was forwarded to me by the cop. The customers took my support, and I did exchange my number with that random customer(Mohamed Bangoura) who was witness for the whole incident. You might contact him at [email protected] (301- 377- 4431). Sadly, I left the store with nothing in hand to eat and felt very insulted as he quoted about my accent. I am a recent graduate student and I do not feel that I am that bad when it comes to English language.

  • Dec 23, 2021

I received a free medium pizza coupon by email. The coupon states I can get a medium pizza with two toppings for free. I tried to order by phone but no one answered the phone.

So I went online only to discover that the "Free" pizza did not include carry out. In order to get the so-called "Free" pizza, I would need to have it delivered. A pizza that size normally costs $5.99 and you can pick it up yourself without any additional fees.

So I continued my online order process only to find out there is a $5.99 delivery fee which is what the pizza costs regularly. So with the fee and tip, I would be paying $8 to $10 for this pizza. Why would I do that if I can just pick it up myself??

I am upset that the coupon is misleading and tricks people into thinking the pizza is in fact "Free." This is a crooked and misleading advertisement aimed to get the money one way or another.

  • Dec 27, 2017

I think it is wrong that they add another $2.49 delivery charge to my order and none of it goes to the Driver and then I have to tip the driver. So I guess when you get the 10 points for each order you are really paying for your free order up to $10 by paying the upcharge

  • Jun 22, 2017

The one thing that annoys me the most about this Domino's Pizza is they continuously try to overcharge me for one of their specials. They advertise a special, a large hand-tossed 3-topping pizza for $7.99 and carryout only. I have gone into the store and placed my order for this special and they continuously charged me full price ($15.00) at least 5 times. I don't even swipe my credit card until I see the price they are going to charge me. The management of this store must tell their employees not to bring up the special or remind the customers about this special which is on their website. Just imagine the amount of unsuspecting customers who pay the full price and those gteedy managers of the store reap the profits. This isn't 1 or 2 dollars. Thisy tried to charge me double the price. The whole store is in on it. Several different employees pull this same crap. I wish someone would stop them from this fraudulent practice. I hope they send undercover people into their store and catch them pulling this crap. They probably do this crap at all of their stores.

WAKE UP PEOPLE, KNOW HOW MUCH THEIR SPECIAL REALLY IS WITH THE SPECIAL BEFORE PAYING THEM.

  • May 18, 2016

Until recently, I believed that the "delivery" charge attached to my pizza order, went to the delivery driver, where else would it go. I found out very recently, and I would assume this is the case with all pizza places which charge a delivery charge but, Domino's definitely charges $2.49 for this BUT, technically, NONE of this delivery charge technically goes to the driver. The company pays the driver $0.90 per delivery BUT, this is basically so the company as a whole can write off the cost of the driver's mileage on the company taxes.

Why is this a problem you might ask? The company only pays it's driver $5.00 per hour while out on delivery because it is considered a tipped position but, as a catch-22 for the driver, if the customers don't tip because they BELIEVE the delivery charge goes to the delivery driver, this employee doesn't even make minimum wage. Think about it! Could you live or support your family if you were only making $5.00 a hour? Before you say, if they don't like this, get a college education, most of these employees are people who are working their way through this same college education or kids that may not even be out of high school yet. Regardless, you don't want to have to go pick your pizza up so, you order for delivery and this is how this delivery driver is treated by all these companies.

Fact is, yes, it would be nice to tip your pizza delivery driver but, it would also be just as nice for these pizza companies to stop charging delivery charges and putting this extra money in their OWN pockets, especially when they are the ones making millions by pulling the wool over the customer's eyes and screwing over their employees at the same time.

Point is, just because a company tacks on an extra charge, right or wrong, it doesn't mean the EMPLOYEES of the company are getting much, if any, of this money. Times have not changed. If you used to tip, keep tipping. If you are one of those who doesn't and has never tipped, you are just plain wrong. These individuals are bringing you food because, for one reason or another, you don't want to leave your house. Think of what you should do based on how YOU would want things to go if YOU were the one working in this position. Frankly, you would think it would come down to common kindness but, apparently not so, look out for other how YOU would want to be looked out for.

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