Dave (the owner) is very dishonest, has poor service and takes advantage of customers and records conversations without telling you. Read this story I dare you! I brought my truck into Dave’s to get the engine replaced. Dave (the owner) gave me a low ball estimate to get me in the door and said they just wanted to look at it to confirm the diagnosis. When I came back Dave demanded a 50% deposit which I foolishly agreed to. THEN he walked me out to my truck and I found out they already removed my entire engine and taken it apart without my ok to go ahead. At that point I was nervous as it was too late to take it elsewhere. Then I found out the price he told me ($4800) turned into $8000. He also tried to tell me my radiator fan was inefficient and unless I paid another $1000 ($9000 now) to upgrade, it would void my warrantee (later found out that was also a lie). I started looking at the reviews on places like Yelp and the better business bureau and got really nervous because this same thing was happening to lots of other people. Read them! Some of them even say how he threatened to hurt the customers business if they didn’t remove their negative review. It took about 10 days longer than he said to fix and I still had problems when I got the truck back. The AC no longer worked, they left wires cut in half and the RPM gauge didn’t work anymore. I called and they said to bring it back and they would take care of it. Miles his son (Office manager??) had them fix those things and sent me on my way at no charge. The next week I brought it in for a break-in oil change required for the warrantee (which they also did not tell me they would charge me extra for) and when Dave called me to tell me it was ready, he informed me that to release my truck, I had to pay them over $200 for fixing the AC problems and wires they fixed previously which they caused. He didn’t say anything about this when I dropped it off. He lied to me over and over and nickel and dimed me to death to the tune of over $3000 more than his initial estimate. I even found out he records the conversations that happen at the front counter without telling customers because he emailed me the file when trying to prove a point to me. He was rude/cynical when I tried to get strait answers from him. Never in my days have I dealt with someone as dishonest as Dave, both the info he withheld and the false info he told me.
Dave's Auto Center Reviews
Dave (the owner) is very dishonest, has poor service and takes advantage of customers and records conversations without telling you. Read this story I dare you! I brought my truck into Dave’s to get the engine replaced. Dave (the owner) gave me a low ball estimate to get me in the door and said they just wanted to look at it to confirm the diagnosis. When I came back Dave demanded a 50% deposit which I foolishly agreed to. THEN he walked me out to my truck and I found out they already removed my entire engine and taken it apart without my ok to go ahead. At that point I was nervous as it was too late to take it elsewhere. Then I found out the price he told me ($4800) turned into $8000. He also tried to tell me my radiator fan was inefficient and unless I paid another $1000 ($9000 now) to upgrade, it would void my warrantee (later found out that was also a lie). I started looking at the reviews on places like Yelp and the better business bureau and got really nervous because this same thing was happening to lots of other people. Read them! Some of them even say how he threatened to hurt the customers business if they didn’t remove their negative review. It took about 10 days longer than he said to fix and I still had problems when I got the truck back. The AC no longer worked, they left wires cut in half and the RPM gauge didn’t work anymore. I called and they said to bring it back and they would take care of it. Miles his son (Office manager??) had them fix those things and sent me on my way at no charge. The next week I brought it in for a break-in oil change required for the warrantee (which they also did not tell me they would charge me extra for) and when Dave called me to tell me it was ready, he informed me that to release my truck, I had to pay them over $200 for fixing the AC problems and wires they fixed previously which they caused. He didn’t say anything about this when I dropped it off. He lied to me over and over and nickel and dimed me to death to the tune of over $3000 more than his initial estimate. I even found out he records the conversations that happen at the front counter without telling customers because he emailed me the file when trying to prove a point to me. He was rude/cynical when I tried to get strait answers from him. Never in my days have I dealt with someone as dishonest as Dave, both the info he withheld and the false info he told me.