For any of those that believe D'Best Floorz & More will provide you with great service, be prepared for a long haul battle. On August 12th I bought a set of cabinets from D'Best store, and from the first appointment that was made, the experience was terrible. No one showed up. And thus started a continuous monotonous habit of missed appointments.
I went to complain with the owner Dario Hernandez in person twice over this issue, and both times he made excuses, refused to abide by the contract refund policy, revised and created contracts, and still nothing was done. The only time the installers did showed up was nothing short of disastrous.
Instead of using a stud finder they made holes in the wall with a pencil...!
When the wall cabinets were installed they left big gaps between the ceiling and the cabinets.
When they noticed that some of the cabinets weren't corresponding to the design, they wanted to modify the cabinets to fit the kitchen!
At which point I stopped them and told them that wasn't what I had paid for. They told me they would come back the next day with the corresponding cabinets. However, wasn't surprised when no one showed.
By September even more continuous excuses followed. Apparently the SALESMAN had a family emergency so the INSTALLERS couldn't show up to finish the job? Everyone knew Hurricane Irma was coming and they still made appointments for the week before? Just not to show up. He also had 23 long days before a hurricane had even formed! What's his excuses for those days?
By November I contacted BBB, and Dario's attitude completely changed. He communicated with me, set up an appointment to have the cabinets and granite installed, and the installers actually showed up with the missing cabinets and finally started to finish the job... about 95% finished.
Although the cabinets were installed, it wasn't the greatest installation by any means. The installers scratched much of the furniture, install them wrong, and when we asked for the last missing back panel and for a replacement on a warrantied broken cabinet (which has obvious manufacturer defect) the installer said he would bring it the very next day. And that's when Dario's old habit kicked in. No one showed up and he refused to provide the back panel as well as replacing the cabinet.
He then proceeded to write to BBB with continuous excuses, as well as texting us that he would never do business with us even if we wrote to Trump himself with a complaint, that if I wanted to sue I was welcomed to do so. This brings me to today, I am now looking at my legal options since warranty laws have been broken, as well as warn as many people as possible to his way of handling business. I only wished I had read reviews of his company before buying from them, as MANY people have the same exact issues with D'Best.
D'Best! Floors & More Reviews
For any of those that believe D'Best Floorz & More will provide you with great service, be prepared for a long haul battle. On August 12th I bought a set of cabinets from D'Best store, and from the first appointment that was made, the experience was terrible. No one showed up. And thus started a continuous monotonous habit of missed appointments.
I went to complain with the owner Dario Hernandez in person twice over this issue, and both times he made excuses, refused to abide by the contract refund policy, revised and created contracts, and still nothing was done. The only time the installers did showed up was nothing short of disastrous.
Instead of using a stud finder they made holes in the wall with a pencil...!
When the wall cabinets were installed they left big gaps between the ceiling and the cabinets.
When they noticed that some of the cabinets weren't corresponding to the design, they wanted to modify the cabinets to fit the kitchen!
At which point I stopped them and told them that wasn't what I had paid for. They told me they would come back the next day with the corresponding cabinets. However, wasn't surprised when no one showed.
By September even more continuous excuses followed. Apparently the SALESMAN had a family emergency so the INSTALLERS couldn't show up to finish the job? Everyone knew Hurricane Irma was coming and they still made appointments for the week before? Just not to show up. He also had 23 long days before a hurricane had even formed! What's his excuses for those days?
By November I contacted BBB, and Dario's attitude completely changed. He communicated with me, set up an appointment to have the cabinets and granite installed, and the installers actually showed up with the missing cabinets and finally started to finish the job... about 95% finished.
Although the cabinets were installed, it wasn't the greatest installation by any means. The installers scratched much of the furniture, install them wrong, and when we asked for the last missing back panel and for a replacement on a warrantied broken cabinet (which has obvious manufacturer defect) the installer said he would bring it the very next day. And that's when Dario's old habit kicked in. No one showed up and he refused to provide the back panel as well as replacing the cabinet.
He then proceeded to write to BBB with continuous excuses, as well as texting us that he would never do business with us even if we wrote to Trump himself with a complaint, that if I wanted to sue I was welcomed to do so. This brings me to today, I am now looking at my legal options since warranty laws have been broken, as well as warn as many people as possible to his way of handling business. I only wished I had read reviews of his company before buying from them, as MANY people have the same exact issues with D'Best.