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Czone Solutions, Inc.

Country Canada
City Brampton, Ontario
Address 24 Peterson Crt
Phone 1-800-952-0926
Most Useful Comment
  • Jul 20, 2018

I received a message that due to my commputer being a microsoft 10 I would have to pay another $999.99 to remove the red flags I had been tagged with and I have a service policy with them for 5 years. I would like my money back. Thank you

Mark as Useful [5 votes]

Czone Solutions, Inc. Reviews

Most Useful Comment
  • May 28, 2019

Shady company

I do not trust this company and am waiting for a refund from them. If it does not happen in 5 days, Master Card Fraud Claims department will be dealing with them.

Mark as Useful [5 votes]
Most Useful Comment
  • May 16, 2019


I have been scammed for $999.99,plus they are trying to get another $900 plus a day later -Apparently they can only steal $999.99 per day - My computer Tech says I am not the Lone Ranger -

Mark as Useful [5 votes]
  • Sep 21, 2019

Is C zone solutions or Adept help a legitimate company?

I paid 998.00 for to help with and than charge another 999.? Was I scammed? Than they turned around and said to update my computer to windows ten is going to cost me another 900? Sounds like I am being taken to the cleaners?? What do I do and how do I get a refund for the 2000 I already spent?

Mark as Useful [3 votes]
Most Useful Comment
  • Jul 20, 2018

I received a message that due to my commputer being a microsoft 10 I would have to pay another $999.99 to remove the red flags I had been tagged with and I have a service policy with them for 5 years. I would like my money back. Thank you

Mark as Useful [5 votes]
  • Feb 8, 2019

Total Scam

Czone scammed my mentally ill father out of $899.99. He was trying to set up his printer, and apparently was sent to their site rather than the Canon site. The "rep" almost immediately told him that his computer was full of malware and that extensive repairs had to be made before dad could even consider setting up his printer. In any case, they used scare tactics (computer crash, internet hackers hacking his accounts) to frighten him into purchasing a service contract with a credit card that I didn't even know he had. These people are crooks, pure and simple. Since they are based in Canada (red flag!), there was no action that we could take against them.

Mark as Useful [7 votes]
Most Useful Comment
  • Jun 1, 2018

My mother was attempting to login to her bank account and something popped up that resulted in her calling this company.

My mother is not the most tech savy person and can be easily misslead. Heck I'm an IT professional and I couldn't convince her at first that she was scammed. But this complaint isn't about the suspectiability of my mother ... it's about how the transaction went down.

In the documents my mother had e-signed it mentions "your credit card won't be charged until after the services are complete."

The MAJOR problem here - they had her show a check infront of her webcam using an app called camtoy ( Come to find out the agreement my mom signed was based on a credit card transaction yet they got a check from her? She even tried to pay with a credit card and they said they don't take them. WOW! What legit business doesn't take a credit card in 2018? NONE! That's another sign that these guys are jerks and are committing illegal activities.

That is a BOGUS transaction. I had my mom transfer all of the funds from that particular checking account into savings until she's able to go to the bank on Monday to get a new one.

This company is up to shaddy business. I called them and they were getting all defensive when I said they were scammers. BECAUSE THEY ARE!

So I had to login to my mom's computer remotely and scan her system to see if they had hijacked it. Turns out that the software they told me they installed on her computer WASN'T EVEN INSTALLED!!!!!! They just did that entire ruse to get access to her bank account information.

Someone needs to do something about these ($$$)holes. I'm so angry right now!

Immoral. Unethical. Illegal. Unbelievable!

Mark as Useful [5 votes]
  • May 28, 2019

Shady Operation

My situation started with a malfunctioning printer and had gone online as instructed. All of a sudden I’m talking via computer to someone at Czone Solutions. Before I knew it, they were working remotely on my computer, telling me I had all these threats. I thought that was odd because I have Norton security on our computer. To make a long story short, I was charged $149.99 for “repairing” the computer and another $499.99 for “lifetime support”. They did take a credit card number and I have called them repeatedly, asking for a refund. Allegedly the refund will be complete in 5 days. If it is not, Master Card will be dealing with this company via fraud claim. I do not trust them and when I called to tell them that Master Card would be dealing with them, I was told not to threaten them.

Mark as Useful [4 votes]
  • May 19, 2019

They are now called Czone technologies

Same thing, tipped off my godfather for almost $500 by telling him his computer had been hacked.

Mark as Useful [3 votes]
  • Jun 16, 2020

Saved by US Bank Fraud Department!

I don’t know how Xfinity managed to transfer my complaint about sketchy internet service to CZone Solutions. My mistake was allowing them to access my computer to clean up the malware and spyware viruses I allegedly had. Fortunately, US Bank has a really good fraud unit and saved me over $1,200 today!

These scammers are very sophisticated. Avoid them.

Mark as Useful [2 votes]
  • Apr 4, 2020

CZONE SOLUTIONS services I signed up for multiple years which at this point is less tha 1/2 year used. I have a problem they advertize 7/24 the several phone #s are diconected and no way to contact them

Mark as Useful [2 votes]
  • Jan 29, 2020

As I put in writing above I bought a HP printer from Walmart I was having problems with it not printing correctly I called HP and talked to Jeff Anderson he is the one that told me to call Czone Solutions in Canada.

I called talked to many members including Frank over the next days they were on and off my printer telling me what to do over the phone. I spent days doing what they wanted me to do, finally the last person I talked with was Rick after he got frustrated he told me to buy a new printer, that's the day I called my credit card Citi told them the problem.

Now I am still working on this problem. I am a senior I talked to someone to the center they told me never have someone out of my area to work on any electronics. I reported this to the Missouri Attorney generals office too. They are a scam I want to expose them just like the others on this site.

Mark as Useful [2 votes]
  • Jan 8, 2020

CZone Solutions-liars, scammers, shady business

I was contacting ESET.COM on line about my software purchase in Dec 2019 and CZ inserted an 800 # on screen as a quicker way to reach an ESET tech for support. When I called they immediately went into pressure mode to allow them to interface with my PC to find out my problems. My first question was "verify the software lic I renewed recently' so I would know exactly what my product was supposed to do.They gave me a bogus answer and proceeded to try to sell me an upgrade to resolve problems they said they found on my PC. $200 for 4 yrs service. Since I had paid for a recent renewal of my ESET lic, I asked if I got a discount because I had already paid for half of what they were selling me again. Then I needed to let another tech spend 45-60 min cleaning my PC to get me going. I pressed her that they were ESET employees oe had a legal contract as a sub to ESET. Got moe evasive and no responsive replies. I finally terminated the conversation, saying I had to think this over and call them back. Today, I find all these complaints on line about CZone Solutions and thank my lucky days and gut instincts that I didn't do business with them. Another thing that I noted--they repeatedly stated I wouldn't have to give them credit card info until they have completed debugging my PC. That seemed strange since most companies want a credit card early in the order before work will be performed. After reflection, I guess if you let them spend 45-60 minutes going through your PC and data, they can pretty much capture about any info they want from your computer.

My advice is to pass up this company due to their deceptive business practices and the use of operators that lie to you to gain your business.

Mark as Useful [2 votes]
  • Dec 28, 2019

Almost scammed

I had trouble logging into my email. I thought I contacted AT&T support. I talked for a long time with someone who told me that my computer no longer had a fire wall and that somebody was trying to hack into it. He then connected me with Czone Solutions. They are supposed to clean up my computer and charge me $400. for a four year protection plan. After I hung up the phone I googled the company and found all of these bad reviews. I won’t be giving them any of my money.

Thank you to all who reviewed this company.

Mark as Useful [2 votes]
  • Dec 13, 2019


These people (heavy accents) came on line with me after Cinti Bell restored my Internet... Want to charge me $500 for restoring my e-mail and protecting it for 3 years. After hours with them, I told them I didn't think they were doing a good job and didn;t want to use their services. But I still cant' access my e-mail. I suspect they have blocked that in my computer! I have to go elsewhere to get e-mail or information on line. Do not use Czone! Not a solution!!!!!

Mark as Useful [2 votes]
  • Dec 9, 2019

Clever scammers

Fortunately, I overheard my husband getting "tech support" from this "company" after he had installed Windows 10 and the computer wouldn't work after that. What I overheard didn't make sense to me, and when I walked in, they were doing a remote session on his computer, and had gotten his credit card number, all of our phone numbers, and information about all of our electronic devices. (They told him that all of these were compromised because of our IP address.) He had started with tech support via chat, and then they phoned him to do the remote session. He thought that he was dealing with a completely different company, a company that two trusted companies (including HP) had sent him to in the past. Of course we have canceled the credit card and will have to get someone more knowledgeable than us to check out the computer.

They were very aggressive with him. After I got him to hang up they kept phoning back. It took me quite a while to convince him that they weren't on the level and that they weren't the tech support people he had been trying to reach.

My husband is not mentally impaired. They were just very, very skillful.

He is not sure how he got on their website.

Mark as Useful [2 votes]
  • Oct 25, 2019

They are scammers

They told me I have a refund coming because they are no longer in business. Looks like I got taken for $550.00. I’ve had the service for less than a year. They tried selling me more things because they said I needed more protection. I’m a senior citizen and it looks like they target seniors because a lot of us aren’t computer savvy with everything.

Mark as Useful [2 votes]
  • May 19, 2020

try to charge me hundreds of dollars for everything i call about

just trying to download a pod cast app and czone claims I have to pay over 500$ to get microsoft service apps.

sorry to have gotten involved with this horrible company I say they are complete scams.

Mark as Useful [1 vote]
  • Feb 25, 2021

Hi - I'd like to express my experience with CZone Solutions/Adept Help and hopefully my experience will prevent you from falling into the same trap.

10/28/2018 - I had trouble accessing my laptop and called customer service that was on the manufactured box my laptop came with. In order for Adept Help to assist me, I needed to sign a 10 year service plan for $499.99 for any issues/support related to my computer/laptop. I signed up for the plan thinking - okay so this is like warranty.

10/30/2019 - I had trouble with my laptop again, possibly the anti-virus software has expired and needed updating. I called Adept Help once more for assistance and they said in order for them to diagnose my laptop I should sign up for lifetime firewall, software coverage and support all for the price of $1499.99. I am not the most literate when it comes to tech support so I trusted that this team would provide me the service I needed.

10/27/20 - I had trouble logging onto the website to access different pages. I contacted Adept Help and they tried to sell me another package in order to diagnose my issue for $299.99. I told them that the prior year I had already purchased a lifetime package and this should be included in my contract. I shouldn't have to pay more to diagnose the issue on hand. The rep told me they couldn't go further to diagnose my problem unless I agree to the terms of purchasing another plan. I was furious at this point because they not only wouldn't help me on my tech issue they want to ask for more money!! A plan that I had already paid into. I then told them that I want to cancel my service since they are not doing what I signed up for. They told me I would receive a full refund and that my plan is cancelled. Weeks, months went by and I called them to say I haven't received my full refund via check. I then opened a dispute with my credit card company only to find a dead end as the credit card company needed more proof for the claim. What proof can I provide when it was promised verbally that they would refund me in full??

2/26/21 - I contacted Adept Help once more and the numbers I had on file were disconnected. Somehow they were able to contact me and I expressed to them I need it in writing that you would return my refund in full. The rep said because I filed a dispute with their company it is no longer in their hands and that it is the banks that will handle the dispute. He could no longer help or assist me on my refund.

I am out of ideas on how I can retrieve my money. I want to send a message to the public to beware of this company and not fall into this money pit trap!! I can see there were prior cases against this company in 2018. How shady of this company to not have a working contact number also!

  • Jul 22, 2020

I signed an agreement with them april 18th, 2020. They called every week for a time to make sure everything was ok after cleaning my computer on that date. They called july21, 2020 to tell me i had been hacked. My computer was working fine as far i knew, but they insisted that they run some scans to make sure. As a consequence, they showed that i had been hacked thousands of times and i needed security programs that they would buy to download on to my computer. After each pass, the programs would show more serious problems, however, it would require more money. Not to worry, though, when they got it fixed my money would be returned because i was already a good paying customer.


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