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CRC Concrete Raising & Repair

Country United States
State Illinois
City Park City
Address 470 Keller Dr
Phone 847-336-3400

CRC Concrete Raising & Repair Reviews

  • Nov 24, 2016

On 7/13/16, I signed an agreement to have the 3 steps leading to my front porch, raised. The cost agreed upon was $595. This included a $105 discount, from a a mailer I received. The original price without discount was $700. The work was performed on 8/5/16. When I came home from work that day, after the work was completed, I noticed that the step right next to the front stoop was in the same condition it was before the work was performed. I also noticed a wider gap between the 2nd and 3rd step , and a piece of cracked concrete in that same area, both that were not in that condition before CRC performed the work that day. In addition, there was concrete debris all over that front walkway area, the driveway, and the grass. It was a mess. It looked as though no one made any attempt to clean up any of those areas! I called CRC to report what I saw, and asked that someone come out to the house, when I was present, to view the unsatisfactory work performed.

To this day, no one has even offered to come out to the house. I called and talked with Jackie and Patty (CRC's president) on 8/9/16 to voice my displeasure at the work performed by their company, but they brushed my comments aside saying that it is normal to have this debris. I disagreed and I sent them pictures as they requested. After those phone conversations, the only time I heard from them was in their emails, as I requested, Since I refused to pay them, at least until someone came out to look at the "shoddy" work they performed, they have since sent me emails telling me I now owed $700 instead of $595. On 10/12/16, I received an email invoice stating that I was no longer entitled to a discount because I did not pay within the specified time period. The email went on to say that if they didn't hear from me within 7 days, I would be notified of their intent to file a lien and, applicable finance charges of 1.5% per month would be assessed thereafter. Because I did not want a lien put on my house, I sent them a "good faith" check in the amount of $300. I have consequently been billed for the remaining $400.

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