If I could give them a ZERO I would. I called them about service issues and the dealership was not clear on charges on service fees. I needed to understand the fees before I got there. They were confusing and not helpful. When I told the service manager (James Bard), I would just complain to GMC since he refused to help me with my concerns. It just seems they wanted to trap me in fees.
He seems upset and took a picture of my vin. I asked why he did so and ignored me, so I told him I was calling the police. He then asked why I would call the police. I said because you have no reason to take a picture of my vin. He only took a picture of my vin for rotatory reasons because I was going to file a complaint with GMC.
He was and got his GM (Frank Moddy) and the GM was no better. Told me that the police would not come because they had a truck stolen and they never came for them. The dealership has been on a decline since it was sold by the Swopes. The customer service there is BAD and is VER POOR. I have heard this from many people.
This dealership is one to STAY AWAY FROM! I did report this to the police in case anything was done to my vin. And GMC was alerted as well, and I have a report number with them. You just can not treat people any way you want and then get upset and retaliate against them if they say they are going to file a complaint on you.
Courtesy Buick GMC Reviews
If I could give them a ZERO I would. I called them about service issues and the dealership was not clear on charges on service fees. I needed to understand the fees before I got there. They were confusing and not helpful. When I told the service manager (James Bard), I would just complain to GMC since he refused to help me with my concerns. It just seems they wanted to trap me in fees.
He seems upset and took a picture of my vin. I asked why he did so and ignored me, so I told him I was calling the police. He then asked why I would call the police. I said because you have no reason to take a picture of my vin. He only took a picture of my vin for rotatory reasons because I was going to file a complaint with GMC.
He was and got his GM (Frank Moddy) and the GM was no better. Told me that the police would not come because they had a truck stolen and they never came for them. The dealership has been on a decline since it was sold by the Swopes. The customer service there is BAD and is VER POOR. I have heard this from many people.
This dealership is one to STAY AWAY FROM! I did report this to the police in case anything was done to my vin. And GMC was alerted as well, and I have a report number with them. You just can not treat people any way you want and then get upset and retaliate against them if they say they are going to file a complaint on you.