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Costway


Country United States
State California
City Ontario
Address 3900 E Philadelphia St
Phone 510-558-6989
Website http://www.costway.com

Costway Reviews

  • Sep 22, 2019

I purchased a foot massager online, through Walmart.com, but it is Costaway that sells under the Walmart website. The description stated 4 different modes, 2 different settings, and a working remote. Foot massager has one setting, non working remote, battery was switched out. Tried taking it back to Walmart, which stated we had to go through Costway. I filed a complaint online through Walmart, Costway contacted me, asking for a short video, in which I did send them a few times. They finally got back to me, offered me a $15.00 refund, when I paid $85.99 for the foot massager. They also claimed, the item's extra buttons were for decoration only. This is not acceptable and I was defintely ripped off.

Avoid this Costaway. I want a full refund.

  • Jan 22, 2018

I purchased some products, two sets of dining chairs to be precise from Costway, a third party selling through Walmart. When I told them that I wanted to return their products, they first tried to make it impossible and refused to return my calls. I sent them emails informing them about returning their products. The first reply I received from them stated that they would deduct $40.00 from my refund. when I asked them to send me the return labels, another person responded to my email asking about the reason for the refund. I responded and informed them that the quality of their products didn't match the description on their website. Another individual replied my email to explain the reason for the deduction which they stated was for mailing the items.

I again asked them to send me the return labels so I could return their products. I received yet another email from a different individual asking for pictures of the products and when I sent them an email complaining about the whole process, they asked me to mail the products to an address they provided at their warehouse in CA. I found the lack of customer service and communication very disturbing. It cost me almost the sale cost of their products to return their items through USPS and when I tracked the return, USPS stated on their website that Costway refused to accept the products. It's very clear to me that Costway have no intentions of refunding me my money and they have made this a very frustrating experience for me. I will appreciate it if your agency can investigate, report and handle this issue so that Costway will be exposed for their fraudulent acts.

  • Aug 11, 2017

Ordered a Three sided morror makeup vanity from ebay for my Granddaughters birthday. Checked out the vendor - Costway-com, had a 97% rating as a supplier. Got the make up vanity on time for her birthday.

The box that it arrived in was not damaged at all and all the packaging was in tact. But when we removed the packaging the front drawer and back leg of the vanity were broken. I immediately contacted ebay, who in turn contacted the vendor via email. The CSR Penny contacted me with an offer of $15.00 for the damage to a $150.00 new vanity and also requested pictures of the damamge. I sent pictures and at that time said I wanted a new undamaged vanity. The vanity damage was unrepairable especially to the drawer and had to have been damaged after manufacturing, probably during packaging

Several weeks went by and then I was given the offer of $40.

00 credited to my account. I told them this was a gift nd a new complete vanity is what I wanted and a minimal monetary offer was unacceptble.

A week went by and ebay informed me the request for return had expired and the complaint was closed. I also contacted ebay to help me in this matter and never received a reply. Neither does ebay give any support to their customers nor do they update their vendor reviews.

I am out $110.00 and have a 75 pound box of junk I have to dispose of now. Please when purchasing inexpensive furniture make sure it is not Costway-com. The Better Business Bureau has 33 complaints against them and there are also several other websites that show only negetive reviews. Check it out.

Please be aware that Amazon, ebay, Walmart and Target are some of the retailers that sell Costway-com. You will only be dissapointed if you purchase their merchandise.

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