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Costco Wholesale Corporation


Country United States
State North Carolina
City Matthews
Address 2125 Matthews Township Pkwy,
Phone (704) 321-7440
Website http://www.costco.com/

Costco Wholesale Corporation Reviews

  • Jan 15, 2024

On 10/16/2023, I received a Costco’s promotion by email (“Spend & Get” Promotion, see picture attached.) According to this promotion, qualified customers (who purchased over $2,500.00 of qualifying items) will receive by email a Costco Digital Shop Card in the amount of $400.00 in 2 to 3 weeks. On the same day, I ordered two qualifying items (a big-screen TV and some meat products) totaling over $2,600.00 and received the items delivered on 10/19/2023.

On 11/15/2023, 4 weeks after the day of the purchase, I emailed Costco.com to follow up on the status of the issuance of the $400.00 Shop Card but received no response. I then tried to call every phone number I could find on Costco website, emails, or in the Internet, but at all those calls I’d never been able to talk to a live agent. Worse, Costco phone systems always redirect you to their online AI “Virtual Assistance” which, in my opinion, has the “I” of a PIG for it is incapable of addressing the specifics.

On or about 11/19/2023, after many hours on the phone I finally was able to speak to a live agent (“Emily”) who had no idea what the Costco’s Spend & Get promotion was, and forwarded my call to another agent (“Jeannie”) who told me it might take up to 6 weeks for the shop card to be issued.

On 12/8/2023, ten weeks after the day of the purchase, I tried to call back the same number (800-xxx-2678) and spoke to another agent (“Carl”) who assured me that he will submit a “re-issue” request and I should be receiving the card by email in 2 to 3 business days. (“Carl” also rudely raised his voice with me when I dared to ask him why a “re-issue” but not an “issue” request since I’d never received one in the first place.)

On 1/4/2024, almost 3 months from the day of the purchase, without receiving any response from Costco, I wrote its Corporate Office in Seattle a lengthy letter demanding them to address this issue. As of today 1/16/2024, exactly 3 months from the day I placed my order and despite my many hours on the phone, writing them emails and letter, all the frustration and anger I’ve experienced, nothing happened. Not even a single word from Costco.

Like many customers of Costco, I took advantage of this promotion simply because it promised a shopping card that should arrive on time for the holidays’ shopping season. Frankly, I now see no hope of receiving the card they had promised. I however wanted to let everyone to know that COSTCO WHOLESALE, a respected company as I used to think, chose to SCAM ITS CUSTOMERS LIKE ME FOR JUST A MERE $400.00!

  • Feb 9, 2022

I am an Uber driver on the weekend and they offered free memberships through Uber if you maintain a certain rewards level. My area is slow outside football season so I contacted Uber about not having enough points and they said I would be fine where I was at and that I didn't need to worry. They have something that allows you to maintain your status if you've kept it for 6 months for times like this and they said I would be fine, they lied.

Why is this Costcos fault? They decided to parter with an unethical company and all I wanted was the membership I was promised. Every time I talk to someone at Uber, they have someone in India or Mexico respond with a copy and paste. I talked to a "supervisor" and they had chickens and dogs barking in the background.

I was finally told they would give it to me, that they somehow applied it to the email I gave them but I questioned how since they don't have access to Costcos system. They said call them and they can help me but Costco doesn't know what they are talking about.

If you're going to partner with an unethical company that tries to rip off its employees to save $55, don't.

  • May 8, 2021

Well, this is the first time that I have said that Costco "done me wrong" or more correctly treated my partner and co-member badly. And I need to share this experience. About two years ago my partner got new eyeglasses from Costco. The frame was plastic. Then, about six months ago with a new prescription, she had new lenses put into the frames by Costco. About a week ago she scratched one of the plastic lenses and that is irreparable and took the glasses back to Costco.

Today they were returned a unable to put in new lenses because the frame was "rolled". Now, the counter person at Houston's Costco was able to reinsert the old lenses into the frame but the lens shop was unable to make and insert new lenses. That makes no sense that frame less than 2 years old and not damages could not be fit with new lenses unless Costco is simply trying to sell a new frame.

  • Nov 26, 2020

On April 8, 2020, I was having a minor issue with my computer. I had purchased the computer (a Lenovo) from Costco in March, 2019, so I had had the computer for just over one year. I contacted Costco Concierge for tech support. The tech with whom I spoke was extremely rude. Throughout the call, she repeatedly interrupted me and snapped at me. While on the phone with her, she did something to my computer that completely destroyed it. I was unable to go online on the computer. She then abruptly ended the call, leaving me with a computer that was useless. That occurred during the shutdown due to the pandemic when I was completely dependent on my computer to work.

I spent a total of eight hours on the phone that day trying to find someone who would address the problem. I was finally put in touch with Dave (phone number, 509-573-8456) who reached out to a technician who attempted to repair my computer. After working with that tech for well over an hour, the tech finally told me he was unable to repair the computer. Dave contacted the manager of the Costco located in Lexington, Kentucky, who agree to replace my computer. He did not have a Lenovo that was comparable to the one the concierge tech destroyed, but he offered to replace my laptop with a Dell. I picked up the computer from the warehouse in Lexington, KY the next day.

I am a mental health therapist and am dependent on my computer to earn a living. I was without access to my computer for the entire day and had to cancel five telehealth appointments with clients. I am paid between $80.00 and $150.00 per session, so conservatively, I missed $400.00 of earned income. I told all that to Dave. Dave referred me to someone from “Dot Com” who was extremely rude and told me, “Unfortunately, Costco does not cover lost income.” She offered a $100.00 shopping card which I refused as my loss was $400.00, not $100.00. She also spoke as though Costco had done an extraordinary favor for me by replacing my computer because it was one month out of warranty. Whenever I would point out that a Costco Concierge tech had destroyed the computer I had, I was ignored. I left several voice messages for Dave asking him to call me about my lost income, but he stopped responding to my calls.

On November 14, 2020, I noticed that the Dell computer’s touchscreen feature was no longer working, and the screen was freezing for brief periods of time. I contacted Costco Customer Support who again put me in touch with Dave who made weak attempts to explain why he had stopped responding to my calls. He was going to make some phone calls and get back with me. Instead, I was contacted by someone from Costco’s insurance company who again offered the $100 shopping card and told me to turn in my loss of income to my own business insurance. After that call, I left a voicemail for Dave telling him what had just happened and asking what he was going to do about my computer and lost income. That was on November 18, 2020, and I have yet to hear from him.

I want a refund for the cost of my original computer and compensation for the $400.00 in lost income. For a company that prides itself on customer service, Costco has been one disappointment after another. It is not the company I believed it was.

  • Jun 1, 2020

Costco & Epson printers Epson 3750 is a pile of steaming scrapheap of plastic, silicone & ink. Total junk. Don’t ever buy one. Tell everyone you know especially not to get one at Costco. The printing became progressively paler and muddier, although it worked fine the first 90 days. The printer stopped printing on both sides of the paper and would only print in Landscape (not Portrait) mode, for no reason.

I waited 46 minutes the first call and, another 52 minutes (after being hung up on by the Epson “customer service” idiot she fobbed me off on), total of 2++ hours wasted time on hold with irritating muzak, to NOT get service from Costco Concierge for an Epson 3750 printer I bought….which stopped working correctly 3 months AFTER the 90 day return window.

The “concierge” sounded like she was on opioids, had no idea how to help me, had to be prompted “Hello,are you still there?” multiple times, and offered no solutions. The Philippine Epson printer “customer service” woman hung up on me, after I told her three times she was breaking up, her VOIP phone line was impossible to hear, - I couldn’t hear what “reference number” she was fobbing off on me, in lieu of actually solving the problems. In this D.I.Y. culture, I had already downloaded & reinstalled the software, turned the printer on & off & on again, plugged & unplugged multiple times, wasted time with their useless FAQs to try to get it to work.

If this is now a “service economy” why is there no service? These people get paid whether they waste your precious life & time, whereas I who work by commission only do not get paid if I do not serve my customers to their satisfaction. Don’t bother with Costco “concierge” Don’t bother with Epson printers, Don’t waste more of your precious life being insulted by this kind of toxic multinational capitalistic in-your-face ... your description ... United States

  • May 19, 2020

In April of 2019 I signed a sales order at Costco for directv satellite. Instead of honoring my 2nd year pricing agreement, the cost went up. I can't get any satisfaction after contacting directv.

  • Jan 28, 2020

I have been a member of Costco Wholesale since 2009 and previously have had no issues until October of 2019. On October 11, 2019 I bought gas at the Manchester Costco Wholesale Gas Station as I have done many times before.

On October 11, 2019 a percentage of members who had bought regular unleaded gas on that date at this location began to have problems with their vehicles. I unfortunately was one of those members. Costco Wholesale reached out by sending a letter “Costco will reimburse expenses associated with any fuel system diagnostics, repairs, or related expenses such as a rental car.”

This letter was received three weeks after the incident. However, Fox 2 news had posted the story online three days following the incident of bad gas. I have been in contact with Costco off an on since the incident and have done all that they have requested by contacting numerous auto shops for estimates to fix my vehicle.

I believe that since I have an older vehicle with high miles, the issues that I am having is because of their mistake and now they refuse to answer emails or fix my vehicle. Costco has left me with a no longer working vehicle at no fault of my own and are no longer returning any emails about the situation.

I will no longer be recommending to anyone to do business with such a place that goes back on its word to its once loyal customers.

  • Jun 27, 2019

Buyer Beware of Costco special order services!

What Costco says on their website:

"We Value Our Members

You'll appreciate the quality and value of the products you find at Costco. That's our promise to you. If we fail to deliver on that promise, we'll refund your money. It's that simple."

What really happens:

When we purchased blinds from Costco, and installer did irreparable damage to our home, Costco refused to refund us. Here's what they said:

"Costco only sells product and does not offer or perform installation services for this product. Costco did not "hire" these installers. For installation services you are referred to a local Dealer; this dealer is whom you contracted with for installation and made payment for those services to. This information is clearly indicated on the back of our program brochures as seen in the attachment.

As your claims of damage specifically relate to the installation of the product you will need to discuss this matter further with the dealer. We can request that they contact you directly to do so but will not be able to assist in any discussion beyond that.

If the dealer does not address this matter to your satisfaction, we would recommend you discuss this matter with your Home Owner's Insurance for further guidance."

  • Apr 6, 2019

Basically appears they are counting on you buying this and then not having enough time or energy to return it Usually have to do returns in 90 days). Problem: especially if you travel internationally, some airlines will ding you for having carry on luggage that's 22.6 inches big Ie 23 inches).

On top of that, i tried to seek clarification form their live chat agent and per the images since they shut down at 6 pm, they initially indicated they would help but then disconnected. Last but not least, i'm posting this because costco / service has gone downhill over the years. In this day and age, the fact that i had to deep dig Not on their website) to find their email address to complain or be directed to a third party site See image) is taking my time / life away due to their lack of service.

So scamion is the only reputable site where i feel the downhill service can be documented Versus hidden / swept under the rug over time like at yelp etc).

The bottom line is that costco isn't making it easy to give feedback

Plus they probably want to give some 3rd party site my data and enter me in a survey for my feedback

Plus they want to pretend they can't receive an email versus snail mail over this issue? Or need lots of my data to fix their problem?)

Costco execs - are you crazy? Maybe this And possibly i'll send an email to them If [email protected] is still good) and will help spur some service improvements. If so, i'll try to document it here on Scamion.

  • Oct 21, 2018

My husband and I are builders. Buyers on a custom house wanted two particular fans that they saw at COSTCO. We never allow this - we typically have clients find their choices at our known vendors. Now, we will certainly NEVER allow it, nor will we ever order from COSTCO. I am a COSTCO member, so I went to their site and ordered the fans - no problem - and paid with our construction company card.

At the end of the purchase, that typical message came up - something along the lines of "Your order has been placed," with a cheery exclamation point. I waited over two weeks, and because our closing on the house was coming up, and we needed to install the fans ASAP, I went on-line to track my order.

Instead of being able to track my order, the word CANCELLED, in red letters was next to my order. I was baffled. What? Had I not entered something correctly? So I ordered the items again. Same cheery message about my order being placed. This time, I checked my order status the next day, and again, CANCELLED in red next to my order.

Now, I was not a happy camper. Ultimately, btw, this situation caused our house closing to be delayed, causing money and bad blood. I now called COSTCO customer service. Zero apologies as I explained what happened.

She looked up the order and came up with the understatement "It was cancelled." I knew THAT! "Why?" I asked. "And why was I not notifed that the order had indeed not gone through so that I wouldn't be waiting for the item?" "Because COSTCO doesn't do that." What (again)?

Even companies in China that I have ordered from have come back to me and told me that my order has been cancelled, delayed - fill in the blanks for yourself. OK - so COSTCO isn't concerned about their customers be left out to dry. But why was the order cancelled twice?

She checked and checked and finally came back and said the following:

"What name did you order it under?" Catrine McGregor, I responded. Not a trick question, that's my name. "Ooooh, she said. That's the problem. That's not what your membership name is under." My legal name is Catrine McGregor-Unger, but I am a film prodcuer, have been for years, and ONLY go by my maiden name except on legal docs.

Also, she said, what was the name on the card? ULC Management - Robert Unger, my husband's name. "Oh, you can't use that" she said, the card has to be in the same name as the membership name (though my husband is also a member).

"So what do I do?" I asked? "You go into your account and change your profile name to McGregor, and I would have to use my personal card and not the company card. So we transferred the $402 from our business account to my personal account. I the went back in and ordered the fans. Again, same cheery message.

The next day - yes, you guessed it. CANCELLED. Now, I'm not angry, I'm flat out pissed. I call customer service and get a much nicer agent, though he will not put me through to a supervisor. He looked into it. I asked him what my name is on my original membership, and he says "McGregor." I asked where the other woman had gotten "Unger" and he had no idea.

After looking over the entire situation, he came back and said "Your order did not go through, because that item is NOT IN STOCK and shows no sign of ever being carried again." For the third time WHAT?

Want the clincher, ON TOP OF THE ABOVE? Payment went through for all four items - a total of $1600! Last last order was placed on Oct 17 - today is Oct, 22 and the cherges have not been reveresed!

Unbelievable.

  • Dec 14, 2017

I orederd my cash card Dec/1/17. They charged my credit card Dec/6/17, they said they shipped it on Dec/5/17 but today is dec/13 and no cash card. This has happened every single time I ordered cashcards, merchandise gets to me in 3 days but I thinkk they like to keep the $ and ship late.

  • Aug 23, 2017

I have recently had two experiences with Costco that have convinced me that they are not what they appear to be. I was about to order LG appliances three months ago when the price jumped $1,000 over night. I called Costco customer service and they said they couldn't do anything about it. I went to Home Depot and saved $1,200. Today, I had Costco out to bid Cambria countertops. The bid was $1,000 higher than two other bids I had. The salesperson acted surprised. I doubt that highly. I will NEVER shop Costco again.

  • Oct 17, 2016

Costco installed poorly manufactured windows in my house in July and I am still waiting for them to fix it. They should have had the windows installed in a few days but the installer said he works by himself so it will take one week. He took a couple of weeks because he kept on leaving to go do other jobs. He had another guy to help him with the larger windows but he warned me that this guy had just worked all night and is very tired . The two of them pushed the windows up the two ladders , sliding the inside facing up the ladder putting large scrapes in the vinyl windows.

They almost lost the windows a couple of times when they were lifting them over their head and were muttering about how they should be paid more for triple pane windows. He wouldn't clean up until the end so we had broken windows all over around our home in the garden and leaning up against our neighbors fence for the two weeks (I have all the pictures) .

I called Costco and they said they will send out the President of their window division. He came out and said the windows are fine and that it is impossible for them to make them any better. When I emailed Costco Service the pictures they said that the windows shouldn't have left the factory or have been installed by the installer in the condition they are in and the window manufacturer will get them replaced in three weeks before the cold weather. That was September 9th .

A couple of weeks later Costco emailed back and said they would give us $4500.00 to accept the existing windows or install the new windows . We chose new windows and now Costco emailed back and have said they have changed their mind and that they should be able to send someone out to repair them on site. I was promised new windows by Costco by email and now they are going back on their word.

I paid for new windows not refurbished ones and do not accept that as a solution. I have been waiting for a long time to get this resolved and have been told to just be patient and they will take care of it as they pride themselves on their Customer Service. I really want my money back from them so I can get proper windows installed by someone else but at the least they should replace the windows like they said they were going to.

  • Oct 7, 2016

Awful service. Ordered wedding flowers from Costco months in advance. Paid $800, and they were to be delivered two days before my wedding. The day prior to delivery, was notified they would not be delivered on time for the wedding. Am now out an additional $500 to rush flowers from another florist. Absolutely absurd customer service. Would not recommend this unless you want to increase your cost by 50+% and have to scramble a few days before your wedding.

  • Nov 18, 2015

I bought 2 T-Mobile iphones from Costco back in early May 2015 and was promised two $25 Costco Cash Cards. It is now November 17, 2015 and I still have not received my cash cards. I have called Costco - been transferred here there and everywhere. No-one wants to know. T-Mobile don't want to know, so where do we go from here? Is this false advertising and who is responsible. I'm pleased that other people have been able to get their cash card rebates, but as I wrote, NO-ONE In all fairness, however, Steve has been very helpful and has been trying to get my rebate for me. He has forwarded all of my information countless times to managers, district managers, etc., with no results whatsoever. The reason I mentioned his name is because he is the manager of the kiosk and should have a lot more authority than he does. A rebuttal stated not to blame the carrier. Then who's fault is it exactly?

  • Oct 29, 2015

COSTCO charges the same price for memberships nationwide -- so the implication is that all members get the same warehouse prices, at least in the same general area, right? NOT SO - not even in the same city.

My sister told me that COSTCO gas was $1.79/gal at their Matthews, NC store (that's a suburb of Charlotte, NC, where I live).WOO h*o! Great price, so I planned to run by and fill up.

But I had business to take care of the next day that was closer to the the COSTCO at the Tyvola Rd location and so decided to fill up there.

To my shock, the price of gas there -- only 13 miles from the Matthews store -- was $1.90/gallon - a difference of 11 cents a gallon! That was really annoying and more than a little confusing, since I thought "membership" implied equal prices available to all in a general area, at least. I decided to go to the Matthews store on PRINCIPLE and buy there instead, so the next day I called Matthews to check their price again.

The Matthews store had GONE DOWN 8 more cents in price to $1.71/gal. Curious, I called the Tyvola store. Their price of $1.90 was unchanged. There was now a NINETEEN CENT PER GALLON difference between the 2 COSTCOs!

Phone calls to the stores to find out why. COSTCO now uses a nasty bit of price manipulation called "regionalization". That means, that EACH STORE price-shops competition in a 50 mile radius to set the prices for EACH individual store for their goods. SO, that means if you drove a few miles further to another COSTCO in your town, you might wind up paying a considerably lower - or HIGHER - price for ANYTHING at COSTCO!

As to the gas, first I was told by a (nervous) CSR at the Matthews store that "But only corporate sets the price" when it came to the gas, though.

HOWEVER, two things make this explanation really shaky ..and irrelevant:

(1) Once I called the girl's attention at the Matthews COSTCO to the much higher price at the Tyvola store's pumps, she said, "Wow! That is a big difference. WOW! I wonder why...Maybe we should go up on ours!"

When I asked how could they, reminding her that "corporate sets the price"/

She stumbled about and said, "Well, maybe they are planning to go up on our prices this afternoon..or tomorrow..they call us..." and she trailed off uncertainly.

I replied ( a little sarcastically, I admit) "But wait! All the other REGULAR gas station prices in this area are DROPPING, so why would your store suddenly go back UP after they just dropped the price MORE yesterday? "

She repeated vaguely, "Well, but...uh...they DO call us in the afternoon sometimes to change gas prices...uh...they probably will...uh.."

I continued, "SO, you mean you DO have some control on the store level as to pricing?" Thoroughly unglued, her stick-to-CORPORATE's-story answer was, "Oh, no..uh....only CORPORATE changes gas prices."

(2) Somehow "CORPORATE" got wind of it (after someone alerted them to the pricing deviation no doubt). Price went BACK up 8 cts. to $1.79/gal the next day at the Matthews store.

And this is the ultimate reveal on the "regionalization" ruse:

The Tyvola Rd store is within spitting distance of the South Carolina border, less than 10 miles away. Gas tax is MUCH lower in SC and therefore gas prices are far lower than in Charlotte.

Therefore, if they use a 50 mile radius, how did they get around South Carolina staring them in the face? Did someone move it? If not, then the TYVOLA store theoretically should have considerably lower gas prices than the Matthews store, which is located in a more northerly direction--

But wait...Matthews is still within the designated 50 mile radius for price comparisons, though, come to think of it. Price should be within a penny or 2 of each other on gas!

The TRUTH is, the demographic of the area surrounding the Tyvola store is an interesting mix of people with perhaps an overall higher economic demographic: primarily white collar, some blue collar, and some (income unknown) South Carolinians who hop the border to shop a closeby COSTCO in Charlotte and who most probably won't buy gas.

So those Charlotte "COSTCO Wholesale Club members" who shop at the Tyvola Road store are getting gouged because some of them have more money to spend.

ANOTHER truth I will spitball is that the Matthews store pricing was actually factoring in the SC gas prices (easily within a 50 mile radius of either store) and whoever was handling the Tyvola store at corporate simply ....wasn't, for whatever reason.

I DEFINITELY expect the prices at a store where I bought a MEMBERSHIP to be the same at least in the same CITY. Don't you?

After all, if I go into a Harris-Teeter or a Food Lion or a Walmart or a Home Depot or Lowe's, I find their pricing is the same across the city...and I don't have to PAY for a membership to shop those stores.

CHECK OUT YOUR OWN CITY. THIS IS NATIONWIDE.

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