PanamaStopover offers all our passengers two destinations for the same rate. We are proud to be part of this great project, which will captivate the hearts of all tourism travelers in connection and position our country as an attractive destination worldwide.
When I tried to extend my stay by 3 days at the end I was told that the promotion did not apply to the fare I booked at the COPA site. Here was my reservation # D12VH. YOUR ad says "ofrece a todos nuestros pasajeros dos destinos por una misma tarifa. ..."
Translation: It offers all our passengers two destinations for the same rate. ... "
It does NOT say the PanamaStopover promotion has exceptions. I would like to buy my ticket at the rate shown and extend the trip by 3 days in Panama before going back to Tampa.
It does appear that COPA is engaging in false advertising and violating the laws of the United States, specifically 15 U.S.C. § 1125(a.
If you think you have been defrauded by Vayama Travel, Allianz Global Assistance, or COPA Airlines, please contact me with a concise explanation of your complaint along with your name and your contact information.
I am compiling information to determine if a class action suit can be effectually filed against the afore-mentioned businesses.
I will also ask for stated permission by you to employ your account not only for legal purposes; but also, I am going to inundate social media to apprise consumers of the protocol used by these companies to circumvent their fiduciary responsibilities and commit contractual breach.
I just spoke to a SAS representative over the phone and he encouraged me to give written feedback. A month ago I purchased a rewards Business Class ticket by redeeming my Eurobonus (Star Alliance) miles, for a long COPA (The Panamanian company) flight from New York Kennedy airport to Asuncion, Paraguay. My flight was to start at 6:20am today, via Panama, and onward flight from Panama to Paraguay. It wasn't to be! When I arrived at 330am, the Terminal 4 Kennedy counters for Copa were deserted, to open at 6am, and the screen offered a mention that the CM833 New York-Panama had been cancelled. I called the Copa hotline, and a representative - immediately as he found out that this was a miles-purchased ticket - distanced himself of any responsibility and blamed SAS. He tried to make me say that SAS was at fault, which I corrected several times stating that in my view this was a delinquent attitude of COPA, who in addition to canceling a flight and not informing me, was refusing to offer a rebooking or some sort of solution.
Understanding that the hotline person, who was developing a rude tone, wouldn't be of help, I waited two hours (from 4 to 6 am) for the opening of the counters. I was the first in line to speak to the check-in business class line, where I again explained my case. There I received the same if not an augmented version of excuses. The bad weather (!) had motivated the cancellation [20 other airlines were flying out very early the same morning, today as we speak]. They had informed me of the cancellation [where? how? through whom? could not be found out]. SAS was responsible. And when I asked to speak to a representative (at 620am) I was told she was in the office, very busy, but would come soon. After 15 minutes of wait I decided to leave and purchase a ticket from another company.
This is nothing but an outrageously poor service, a scandalous reneging on the Star Alliance agreements COPA has subscribed, and the worst customer experience I have had in my lifetime as a trusted client of many airlines. I started flying at the age of 3 with Swissair, Vienna-Zurich-Madrid round trip on their caravelles. This was 1964. I have top status of fidelity on Star Alliance, One World, Emirates and Skyteam. I travel for a living and for pleasure, all the time. Never again on Copa. If you can publicise my complaint and do something about it, I will be grateful. If any customer is redeeming SAS miles and purchasing a COPA ticket, be very careful. They don't honour their commitments. I have given the airline three opportunities to correct their wrongdoing: by calling their helpline, by explaining clamly the issue to their check-in employee, and by asking to see a supervisor. They preferred to persevere in their negative disservice.
I made reservations through Kayak.com and they in turn forward it to justfly.com who booked our flight using Copa Airlines. I bought two round trip tickets from LAX to Caracas Venezuela. It turns out on our return they had sold one of the seats and no longer had any room for the second passenger. Keep in mind our flight leaves in four hours.
Of course this made me really upset, I do not understand how they can just sell a seat that was already paid for. They said all they had available was first class which I would have to pay the difference in. I said absolutely not, they made the mistake of selling the ticket so they would have to eat up the cost. But they insisted there was nothing they could do there at the airport and that I would have to call Copa Airlines direct and ask for the change. So I call Copa Airlines and they give me the run around and say that I would have to make new reservations and pay for new tickets.
At this point I lost it and said I just want my money back since they sold one seat and can’t help me with fixing that issue. But they absolutely refused and said its company policy and that I don’t qualify for a refund. I said they screwed up and they need to fix this or just give me back all my money but they kept saying its company policy and that I don’t qualify. This has to be the worst experience ever with any airline. Stay away from COPA AIRLINES!. I tried calling justfly.com since they are the ones that made the initial reservations, but they were useless. They Said once the Airline assigns the tickets we have to complain to them (Copa Airlines) directly. This is straight criminal, how can this be legal.
One of my relatives could not travel on a previous date due to a passport that did not have A machine-readable passport so the attendant a the counter said it would be an open ticket for a year,we were never told about the difference in payment (more than 300.00 dollars to travel on september 16 )or punishable fee(126.00) the only thing mentioned is that it would be an open ticket for a year,and that we could apply it when ready for travel,witch is not true so the information was misleading
A supervisor (Liliana Buatista) SAID WE WERE LYING, about the incident because there were no notes from the person at front desk at the airport
Copa Airlines Reviews
PanamaStopover offers all our passengers two destinations for the same rate. We are proud to be part of this great project, which will captivate the hearts of all tourism travelers in connection and position our country as an attractive destination worldwide.
When I tried to extend my stay by 3 days at the end I was told that the promotion did not apply to the fare I booked at the COPA site. Here was my reservation # D12VH. YOUR ad says "ofrece a todos nuestros pasajeros dos destinos por una misma tarifa. ..."
Translation: It offers all our passengers two destinations for the same rate. ... "
It does NOT say the PanamaStopover promotion has exceptions. I would like to buy my ticket at the rate shown and extend the trip by 3 days in Panama before going back to Tampa.
It does appear that COPA is engaging in false advertising and violating the laws of the United States, specifically 15 U.S.C. § 1125(a.
If you think you have been defrauded by Vayama Travel, Allianz Global Assistance, or COPA Airlines, please contact me with a concise explanation of your complaint along with your name and your contact information.
I am compiling information to determine if a class action suit can be effectually filed against the afore-mentioned businesses.
I will also ask for stated permission by you to employ your account not only for legal purposes; but also, I am going to inundate social media to apprise consumers of the protocol used by these companies to circumvent their fiduciary responsibilities and commit contractual breach.
I just spoke to a SAS representative over the phone and he encouraged me to give written feedback. A month ago I purchased a rewards Business Class ticket by redeeming my Eurobonus (Star Alliance) miles, for a long COPA (The Panamanian company) flight from New York Kennedy airport to Asuncion, Paraguay. My flight was to start at 6:20am today, via Panama, and onward flight from Panama to Paraguay. It wasn't to be! When I arrived at 330am, the Terminal 4 Kennedy counters for Copa were deserted, to open at 6am, and the screen offered a mention that the CM833 New York-Panama had been cancelled. I called the Copa hotline, and a representative - immediately as he found out that this was a miles-purchased ticket - distanced himself of any responsibility and blamed SAS. He tried to make me say that SAS was at fault, which I corrected several times stating that in my view this was a delinquent attitude of COPA, who in addition to canceling a flight and not informing me, was refusing to offer a rebooking or some sort of solution.
Understanding that the hotline person, who was developing a rude tone, wouldn't be of help, I waited two hours (from 4 to 6 am) for the opening of the counters. I was the first in line to speak to the check-in business class line, where I again explained my case. There I received the same if not an augmented version of excuses. The bad weather (!) had motivated the cancellation [20 other airlines were flying out very early the same morning, today as we speak]. They had informed me of the cancellation [where? how? through whom? could not be found out]. SAS was responsible. And when I asked to speak to a representative (at 620am) I was told she was in the office, very busy, but would come soon. After 15 minutes of wait I decided to leave and purchase a ticket from another company.
This is nothing but an outrageously poor service, a scandalous reneging on the Star Alliance agreements COPA has subscribed, and the worst customer experience I have had in my lifetime as a trusted client of many airlines. I started flying at the age of 3 with Swissair, Vienna-Zurich-Madrid round trip on their caravelles. This was 1964. I have top status of fidelity on Star Alliance, One World, Emirates and Skyteam. I travel for a living and for pleasure, all the time. Never again on Copa. If you can publicise my complaint and do something about it, I will be grateful. If any customer is redeeming SAS miles and purchasing a COPA ticket, be very careful. They don't honour their commitments. I have given the airline three opportunities to correct their wrongdoing: by calling their helpline, by explaining clamly the issue to their check-in employee, and by asking to see a supervisor. They preferred to persevere in their negative disservice.
I made reservations through Kayak.com and they in turn forward it to justfly.com who booked our flight using Copa Airlines. I bought two round trip tickets from LAX to Caracas Venezuela. It turns out on our return they had sold one of the seats and no longer had any room for the second passenger. Keep in mind our flight leaves in four hours.
Of course this made me really upset, I do not understand how they can just sell a seat that was already paid for. They said all they had available was first class which I would have to pay the difference in. I said absolutely not, they made the mistake of selling the ticket so they would have to eat up the cost. But they insisted there was nothing they could do there at the airport and that I would have to call Copa Airlines direct and ask for the change. So I call Copa Airlines and they give me the run around and say that I would have to make new reservations and pay for new tickets.
At this point I lost it and said I just want my money back since they sold one seat and can’t help me with fixing that issue. But they absolutely refused and said its company policy and that I don’t qualify for a refund. I said they screwed up and they need to fix this or just give me back all my money but they kept saying its company policy and that I don’t qualify. This has to be the worst experience ever with any airline. Stay away from COPA AIRLINES!. I tried calling justfly.com since they are the ones that made the initial reservations, but they were useless. They Said once the Airline assigns the tickets we have to complain to them (Copa Airlines) directly. This is straight criminal, how can this be legal.
One of my relatives could not travel on a previous date due to a passport that did not have A machine-readable passport so the attendant a the counter said it would be an open ticket for a year,we were never told about the difference in payment (more than 300.00 dollars to travel on september 16 )or punishable fee(126.00) the only thing mentioned is that it would be an open ticket for a year,and that we could apply it when ready for travel,witch is not true so the information was misleading
A supervisor (Liliana Buatista) SAID WE WERE LYING, about the incident because there were no notes from the person at front desk at the airport